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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
Interior
1 bedroom, pillow-top beds, in-room safe, desk
1 bedroom, pillow-top beds, in-room safe, desk
Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Gym
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪7 min walk‬
  • Madison Square Garden
    ‪7 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • 49.6 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)

Hyatt Place New York City/Times Square

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (2339)
The price is CHF 415
for 1 room
includes taxes & fees
14 Mar - 15 Mar
Hyatt Place New York City/Times Square

About this property

Element New York Times Square West

Pet-friendly hotel connected to the convention centre in Manhattan with free breakfast
Along with a 24-hour fitness centre, this smoke-free hotel has a rooftop terrace and a 24-hour business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and free use of bicycles are on-site. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.

Guests aged under 16 years old are not allowed in the fitness facility.

The free breakfast at Element New York Times Square West gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Times Square. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee
Element New York Times Square West offers its guests a 24-hour fitness centre and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in common area, and laundry facilities.

This 3-star New York hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1045 out of 2274 reviews
Rating 8 - Good. 707 out of 2274 reviews
Rating 6 - Okay. 302 out of 2274 reviews
Rating 4 - Poor. 113 out of 2274 reviews
Rating 2 - Terrible. 107 out of 2274 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Umesh

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It is very good location but staff was not good at bar
Stayed 2 nights in Nov 2024

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was mostly fine. The kitchenettes were a huge plus. The neighborhood is a little iffy as there are a ton of homeless on 39th. Proximity to time square and subway was good. What was disqualifying was that one of the three elevators was out of service for our entire stay. As a result we ended up mostly having to take the stairs up and down from our room as the wait for elevators could take upwards of 20 mins during busy times like breakfast or dinner. We ended up having to carry our luggage and two small children down seven flights of stairs to make sure we didn’t miss our flight. If the elevators were all working I could recommend but as long as they are under renovation, I would steer clear.
Stayed 5 nights in Nov 2024

2/10 Terrible

Melody

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many other better hotels nearby don’t choose this hotel.Terribly noisy!!! house keepers shut every door like this is no other person there!!!! waiting 10-20 minutes For the elevator.Actually the elevator doesn’t work so we uses stairs because that waiting time was too much!!!No one comes to peak up luggage at the reception!!! Customer service is terrible like zero.
Stayed 4 nights in Nov 2024

6/10 Okay

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close, staff was friendly and helpful.
Stayed 2 nights in Nov 2024

4/10 Poor

Nichapha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The coffee maker was so dirty . The elevator was broken wait forever. The stuffs is not nice.
Stayed 4 nights in Nov 2024

10/10 Excellent

Deborah Kay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a really good size - and the kitchen has everything you would need. The heavy doors block out noise of other guests coming and going in the lobby. The breakfast is excellent - hot and cold options - plenty of variety and plenty of it. Lots of people struggle waiting for lifts at peak times that they operate manually to help congestion - if this is a major factor for you - just ask for a room on a lower floor. We stayed on the 4th floor so we could use the stairs. The staff are lovely. Great location.
Stayed 4 nights in Nov 2024

8/10 Good

Sterling

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying, convenient location for our activities, staff is always friendly and helpful. The only thing this time 2 elevators out of 3 weren't working so it was a bit to get in and out of hotel. I'm.sute that will be fixed soon. We would certainly stay there again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Maribel

Travelled with family
Nothing
Stayed 3 nights in Nov 2024

4/10 Poor

Antonio

Disliked: Property conditions & facilities
Elevators not working properly.
Stayed 3 nights in Nov 2024

8/10 Good

rameez

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget friendly decent Hotel
It was a decent stay, nothing to complain and nothing to praise
Stayed 3 nights in Nov 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay. Free breakfast was an amazing bonus. Only issue was while using the shower the water wasn’t draining quickly enough and was left behind when the next person showered. Water also made it out of the shower and into the floor, no matter how we tried to prevent that from happening. We had no luck with it.
Stayed 4 nights in Nov 2024

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Unpleasnt experience; Beware of broken elevators
Staying here was an unpleasant experience. CONDITION: 1. The elevators are undergoing maintenance, waiting time is extremely long. They said it would take 2+ more months. 2. The phone in one room was broken, in another room entirely missing - no way to contact reception. 3. The water in the bathroom sink did not drain properly. 4. The shower did not have hot water in the early morning. SERVICES: 5. Once inside the room, someone came in without notice, entered the bathroom, and left. Shortly after he came again, and said that he is doing maintenance. To my question answered that he is doingmaintenance. "did not know someone checked in". 6. They do not allow to leave luggage after check-out in the hotel until late night. I planned to pick mine around midnight, and instead was forced to carry it with around with me.
Stayed 2 nights in Nov 2024

6/10 Okay

Ashley

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel elevator was horrible. I walked down 39 flights of status twice due to elevator problems.
Stayed 1 night in Nov 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location great breakfast fully equipped kitchenette
Stayed 2 nights in Nov 2024

2/10 Terrible

Mihail

These people are out of their minds. They started with a 250$ deposit on a 175$ room and it said nothing on the web site. They grill u like your a criminal if you are coming in or going out during the night it’s bananas and the food is mediocre and expensive.
Stayed 1 night in Nov 2024

6/10 Okay

Jason Steven

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms and staff are great! The Breakfast and Happy Hour options have diminished since I started going to this Hotel. The Elevator situation is the worst I experienced thus far. The Elevators are being worked on to improve them, but this means one is entirely out of commission and staff are manually controlled the other two. For a 40 story Hotel this seems a bit crazy. Happy to stay there again but once the Elevators are fixed.
Stayed 3 nights in Nov 2024

6/10 Okay

Duke

Disliked: Cleanliness, property conditions & facilities
Not very clean room. Sink clogged immediately Hair in the shower. Sticky floors
Stayed 4 nights in Nov 2024

10/10 Excellent

JULIO

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar súper céntrico, habitaciones limpias, acceso a muchos lugares icónicos de la ciudad Full recomendado
Stayed 2 nights in Nov 2024

10/10 Excellent

Indira

Liked: Staff & service
Stayed 2 nights in Nov 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

timothy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Element because it was a hotel that offered a room that accommodated 4 people, and walking distance to Times Square. The area around the hotel is unsafe, filled with homeless people, trash everywhere, and it smelled of human waste. We went in August and the heat made that stench worse. The workers were extremely slow in checking people in and out. The elevators took extremely long. Sometimes the elevator would be filled, and you needed to wait for another one. The room was dirty. The shower would not drain, and the floor was slanted away from the drain so it just collected and overflowed onto the floor. There was mold along the perimeter of the shower and in the bathroom, and smelled like mold. Google the street area,.. and you will find that it is a high crime area. When we got home, this area was on the news regarding the trash and crime. I would never stay here again.

8/10 Good

Nicholas Boys, London

Stayed 5 nights in Oct 2024