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Hotel Indigo Williamsburg - Brooklyn by IHG

3.5 star property

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Exterior
Property amenity
Exterior
Ballroom

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Gym
  • Parking available

Explore the area

Map
500 Metropolitan Ave, Brooklyn, NY, 11211
  • Brooklyn Bridge
    ‪5 min drive‬
  • Barclays Center Brooklyn
    ‪7 min drive‬
  • Times Square
    ‪11 min drive‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪50 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

Premium bedding, memory-foam beds, in-room safe, desk

Premium Room, 1 King Bed, Accessible (Communications)

  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony, City View

Premium bedding, memory-foam beds, in-room safe, desk

Premium Room, 1 King Bed, Balcony, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, memory-foam beds, in-room safe, desk

Standard Room, 1 Queen Bed

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, memory-foam beds, in-room safe, desk

Premium Room, 1 King Bed, Balcony

  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Premium bedding, memory-foam beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communications)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, memory-foam beds, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, memory-foam beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

Premium bedding, memory-foam beds, in-room safe, desk

Standard Room, 2 Double Beds, Accessible (Communications)

  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

Premium bedding, memory-foam beds, in-room safe, desk

Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Premium bedding, memory-foam beds, in-room safe, desk

Premium Room, 2 Double Beds

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Roll-in Shower (Communications Accessible)

Premium bedding, memory-foam beds, in-room safe, desk

Premium Room, 1 King Bed, Roll-in Shower (Communications Accessible)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Accessible (Communications)

Premium bedding, memory-foam beds, in-room safe, desk

Premium Room, 2 Double Beds, Accessible (Communications)

  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

Premium bedding, memory-foam beds, in-room safe, desk

Suite, 1 King Bed, Accessible (Communications)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, City View

Premium bedding, memory-foam beds, in-room safe, desk

Suite, 1 King Bed, Balcony, City View

  • 96 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed, Balcony

Premium bedding, memory-foam beds, in-room safe, desk

Premium Room, 1 Queen Bed, Balcony

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, memory-foam beds, in-room safe, desk

Standard Room, 2 Double Beds

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, memory-foam beds, in-room safe, desk

Suite, 1 King Bed

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, memory-foam beds, in-room safe, desk

Premium Room, 1 King Bed

  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Loft)

Premium bedding, memory-foam beds, in-room safe, desk

Suite, 1 King Bed (Loft)

  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, memory-foam beds, in-room safe, desk

Standard Room, 1 King Bed

  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Roll-in Shower (Communications Accessible)

Premium bedding, memory-foam beds, in-room safe, desk

Standard Room, 2 Double Beds, Roll-in Shower (Communications Accessible)

  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Indigo Williamsburg - Brooklyn by IHG

Hotel with a 24-hour fitness centre, in the vicinity of Brooklyn Bridge
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a conference centre. WiFi in public areas is free. Additionally, coffee/tea in a common area, a seasonal outdoor pool and conference space are on-site. Housekeeping is available on request.
Hotel Indigo Williamsburg - Brooklyn by IHG offers 187 accommodations with iPod docking stations and laptop-compatible safes. Memory foam beds feature premium bedding. 43-inch Smart televisions come with Netflix. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre, a seasonal outdoor pool and complimentary bicycles.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the swimming pool or fitness facility.

Our customers tell us that they can't get enough of the pool at Hotel Indigo Williamsburg - Brooklyn by IHG. During your stay, you'll be close to Barclays Center Brooklyn. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the clean guestrooms and the proximity to public transport
  • 5 minutes by car from Brooklyn Bridge and 7 minutes from Barclays Center Brooklyn
  • Dogs welcome for a fee
There's a restaurant on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Hotel Indigo Williamsburg - Brooklyn by IHG offers its guests a seasonal outdoor pool, a 24-hour fitness centre, and complimentary bicycles. Event space at this hotel measures 20000 square feet (1858 square metres) and includes a conference centre. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hotel Indigo Williamsburg - Brooklyn by IHG. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Brooklyn hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to noon.
ALIYA – On-site restaurant.

Languages

Chinese (Mandarin), English, French, Italian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Covered parking on site (USD 37 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: USD 35 for adults and USD 35 for children
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • ALIYA

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Computer station
  • Conference centre (20,000 square foot of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with premium channels
  • IPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities will be closed during November, December, January, February, March and April:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.17 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 35 for adults and from USD 35 for children
  • Covered self-parking fee: USD 37 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 6:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Indigo Williamsburg Brooklyn
Indigo Williamsburg Brooklyn
Hotel Hotel Indigo Williamsburg - Brooklyn Brooklyn
Brooklyn Hotel Indigo Williamsburg - Brooklyn Hotel
Hotel Hotel Indigo Williamsburg - Brooklyn
Hotel Indigo Williamsburg - Brooklyn Brooklyn
Hotel Indigo
Indigo
Indigo Williamsburg Brooklyn
Hotel Indigo Williamsburg Brooklyn
Hotel Indigo Williamsburg Brooklyn an IHG Hotel
Hotel Indigo Williamsburg - Brooklyn by IHG Hotel
Hotel Indigo Williamsburg - Brooklyn by IHG Brooklyn
Hotel Indigo Williamsburg - Brooklyn by IHG Hotel Brooklyn

Hotel Indigo Williamsburg - Brooklyn by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 384 out of 762 reviews
Rating 8 - Good. 153 out of 762 reviews
Rating 6 - Okay. 109 out of 762 reviews
Rating 4 - Poor. 54 out of 762 reviews
Rating 2 - Terrible. 62 out of 762 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Thomas, Santa Barbara

Liked: Cleanliness, property conditions & facilities
Enjoyed our stay at a quiet, easy to access property in Brooklyn near our relatives. Room was fairly large.
Stayed 3 nights in Nov 2024

8/10 Good

Nancy

Liked: Cleanliness, amenities
They didn’t have hot water & did nothing about it. Its december…
Stayed 2 nights in Nov 2024

6/10 Okay

Julie

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
No hot water surprise.
They were apparently having a water line break issue - there was water leaking near the front desk. No mention was made of it to me and in the morning, there was still no hot water, so the shower was refreshing to say the least. The next night, which is the one we booked through Hotels.com, the water had thankfully been fixed. Otherwise, the stay was fine - room was comfortable and we slept well.
Stayed 1 night in Nov 2024

10/10 Excellent

Nini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

2/10 Terrible

Li

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Booked premium balcony room, there was no hot water throughout the building, had to take cold showers; curtain was broken, for a room with a balcony; no late checkout time for IHG members. No extra linen, slippers, toothbrush, or toothbrush like other indigos have. Probably used as one of the NYC shelters like the Hyatt in LIC. don’t recommend going.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sally, el monte

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Stayed 3 nights in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Thanksgiving NYC 2024
This hotel is overpriced for the accommodations and amenities. It’s not a 4 star, barely a 3. I was charged a $200/night incidental fee but walked in my room with a dirty stale towel hanging in the bathroom. Turn down service dont provide fresh linen even with obvious dirty stains from the night before. They had a leaking rotted ceiling at check in desk. I would not recommend I paid almost $1500 for a 4 night stay. They make you pay a deposit and then charge you for your whole stay when you get there plus the deposit and refund the deposit back instead of letting you pay the balance plus incidental. I was underwhelmed and frustrated. Mattresses were horrible and no real warm comforters. 1 ply tissue. I can go on and on.
Stayed 4 nights in Nov 2024

6/10 Okay

Dongmin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
The atmosphere was delightful
Stayed 3 nights in Nov 2024

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Big rooms, ok otherwise
Ample rooms for a New York hotel, though sort of lacking in local charm. Surly clerk at check-in (is that the local charm?), and otherwise we never spoke with a hotel staff person again til we checked out at the end of our stay.
Stayed 5 nights in Nov 2024

6/10 Okay

Latia

Stayed 2 nights in Oct 2024

8/10 Good

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
My only problem is that the hotel doesn’t have ours own (free) parking. If you rent a car you’ll have to use the parking garage next door and pay $37 every night to park. Otherwise the hotel itself is decent.
Stayed 3 nights in Nov 2024

10/10 Excellent

sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value!
Friendly, great location.
Stayed 5 nights in Nov 2024

6/10 Okay

Benjamin

Not great, good location
The water was cold one day, the ac didn’t work the next day. They couldn’t email us any receipts so print those out. They were rude to us on the phone when we complained about the ac.
Stayed 2 nights in Nov 2024

4/10 Poor

Nikki

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no hot water in the building due to a gas leak. Hot water is a standard amenity and clients should be compensated for the inability to access it. I had planned to work at the hotel until my afternoon flight out, but there wifi was terrible. The staff said the wifi is terrible, but corporate has done nothing to fix it. The positives: the room was comfortable, clean and the staff was really great, but corporate needs to remedy some major issues. I feel bad for the hard working staff that is doing their best to accommodate their guests with these controllable issues.
Stayed 1 night in Nov 2024

4/10 Poor

MIGUEL, SANTO DOMINGO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Haylee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really big rooms for a hotel, we loved our stay
Stayed 2 nights in Nov 2024

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
I’m a frequent traveler and stay at hotels several times a year and have for years. I’ve never left a bad review, but felt compelled to leave this one so people don’t pay for something without knowing that it’s not worth it. Staff at the front desk did their job that was about it no warmth, not welcoming or helpful. The building is extremely tired. Our unit was clearly not well maintain the flooring has been worn out in areas and the thermostat although new has this peculiar feature where the HVAC vent in the main room points directly to the thermostat, which causes it to cycle on/off. It should be aimed towards the window area, and for some reason the HVAC wouldn’t turn on when the thermostat was turned up until I flipped the breaker to reset the system. Sound insulation is poor - could hear hall noise all day and night as well as from the elevator. The telephone system has no way to dim the LED screen which stays on all the time. If you’re a sensitive sleeper to light, the solution is put it underneath the table or put a towel over top of your phone. Similarly, the alarm clock is also not able to turn the illumination off. The area where the hotel is located is not a particularly attractive area so all in all there really isn’t much to draw someone to the hotel. Pricing for what you receive was very high $400 for Saturday night is a lot of money for a hotel that’s old and tired and not well maintained. I didn’t try any of the food. Pick somewhere else …
Stayed 2 nights in Nov 2024

6/10 Okay

Sarah, Brooklyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a beautiful hotel. The rooms are large and the downstairs cafe area is pretty nice. But the service was pretty disappointing. Staying at a hotel for this price is a choice we made to have a better experience. While the rooms were nicer than an average hotel, the service would’ve been better at a holiday in. I let the booking staff know it was a stay right after our wedding ad a part of our honeymoon and nothing was done to recognize this. We also had to go downstairs to get our own luggage cart and ordering two coffees in the morning took longer than the food we ordered three neighborhoods away. I wouldn’t stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…….
Stayed 1 night in Nov 2024

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Kenya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Stayed 3 nights in Oct 2024