2/10 Terrible
Ethan
Travelled with partner
6 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a real let-down. The whole place was worn and beaten - skirting boards, carpets, mattresses, shower trays, and sealant were all in poor condition, many with stains.
The room didn’t help either; the paint and woodwork were faded and scuffed, and the windows were filthy with signs of mold and a draft from poor sealing. The air was damp, and the air conditioning would make a sudden loud noise waking me up multiple times during the night.
The elevator was completely inadequate for the size of the building, taking ages to arrive and always being full - mostly with cleaners and there equipment, making it hard for guests to use. Breakfast was overcrowded and low quality, which made it feel like an afterthought.
Privacy was another issue. Staff ignored our “Do Not Disturb” sign and tried to enter the room two hours before check-out without even knocking. To make things worse, the luggage hold was just a random corner in the lobby, which didn’t feel safe for leaving belongings.
The final kicker is the hidden facility fee, which was buried in the listing and felt deceptive, a way to make the listing look cheaper on booking sites. When contacting support though Expedia they take ages to reply and didn't answer any of my questions and are now just ignoring me.
The only real positive was the huge bed, but honestly, it’s not worth it. I wouldn’t recommend staying here and would avoid at all costs.
Ethan
Stayed 3 nights in Nov 2024
