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Refinery Hotel

5.0 star property
VIP Access

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Breakfast, lunch, dinner served; American cuisine
2 bars/lounges, lobby lounge, rooftop bar
2 bars/lounges, lobby lounge, rooftop bar
Breakfast, lunch, dinner served; American cuisine
2 bars/lounges, lobby lounge, rooftop bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
  • Pet-friendly
  • Laundry

Explore the area

Map
63 W 38th St, New York, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Empire State Building
    ‪7 min walk‬
  • Grand Central Terminal
    ‪11 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪22 min drive‬

Room options

View all photos for Atelier Executive Suite

Atelier Executive Suite | Frette Italian sheets, premium bedding, down duvets, minibar

Atelier Executive Suite

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Queen Bed

Studio, 1 Queen Bed | Frette Italian sheets, premium bedding, down duvets, minibar

Studio, 1 Queen Bed

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Frette Italian sheets, premium bedding, down duvets, minibar

Studio, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

Studio, 2 Queen Beds | Frette Italian sheets, premium bedding, down duvets, minibar

Studio, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Frette Italian sheets, premium bedding, down duvets, minibar

Deluxe Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Refinery Hotel

Luxury hotel with bars/lounges and fitness centre
A restaurant, 2 bars/lounges and a fitness centre are available at this smoke-free hotel. Other amenities include a rooftop terrace, a coffee shop/cafe and self parking.
Refinery Hotel offers 197 air-conditioned accommodations with iPod docking stations and minibars. Beds feature Frette Italian sheets, down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and an iron/ironing board. Fridges, in-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at Refinery Hotel. During your stay, you're just a quick walk from 5th Avenue. 2 bars, a restaurant and a gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Enjoy American cuisine while dining at Parker and Quinn
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have really good things to say about the accommodation, from the overall comfort and spaciousness to the cleanliness and comfy beds
  • Just a 4-minute walk from 5th Avenue and 5 minutes on foot from Bryant Park
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. A fitness centre, a rooftop terrace, and a vending machine are also featured at the luxury Refinery Hotel. For a fee, parking is available.

This 5-star New York hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily.
Parker and Quinn – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Winnies – On-site lobby lounge. Open daily.
Rooftop Bar – This rooftop bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

Arabic, English, French, Italian, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in some public areas: High-speed internet

Parking and transport

  • Secured parking on site (USD 72 per day)

Food and drink

  • Daily full breakfast available for a fee: USD 20 to 30 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Parker and Quinn
  • Rooftop Bar
  • Winnies

Things to do

  • Gym

Family friendly

  • Free cot
  • Refrigerator on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Health club access
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 30 per person
  • Secured self-parking fee: USD 72 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Refinery
Refinery Hotel
Refinery Hotel New York
Refinery New York
Refinery
Refinery Hotel Hotel
Refinery Hotel New York
Refinery Hotel Hotel New York

Refinery Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 1002 reviews
Rating 8 - Good. 194 out of 1002 reviews
Rating 6 - Okay. 76 out of 1002 reviews
Rating 4 - Poor. 43 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Patrizia

Travelled with family
Service was excellent from start to finish.
Stayed 2 nights in Dec 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a cool vibe. Nice very high ceilings so feels spacious. The free wine every afternoon is fantastic and was a nice treat coming back from a long day of exploring (with a 5 year old). The rooms could use some TLC - not too bad just some areas that could use a deeper clean, a touch up of paint or a bead of caulking. Generally staff was fantastic. The exception was the rooftop restaurant where staff were short and uninterested when my wife and child went for diner while I worked. They have a (funky) rooftop and a main floor restaurant. It would be helpful for the hotel to advise future guests to make a reservation beforehand or you won't get a table at a reasonable time (my wife had to eat at 5pm). Shower was big and had nice pressure. Beds were a little soft for us but that's more a personal preference. The location was great with short walks to many attractions and subways. Being close to 6th ave means a fair bit of traffic and emergency vehicles. Not a fault of the hotel NYC is just noisy. It did get quieter as it got later - don't feel we were woken up by noise though.
Stayed 3 nights in Dec 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Louis

Business traveller
Disliked: Amenities
Shower was broken and difficult to operate. Tiny room that wasn’t ready until 4. Limited services inside the hotel. Very average hotel.
Stayed 1 night in Dec 2024

2/10 Terrible

Sergei, Los Angeles

Disliked: Staff & service, amenities, property conditions & facilities
The worst hotel i stayed.
Stayed 2 nights in Dec 2024

10/10 Excellent

Thomas, Gulfport

Liked: Cleanliness, staff & service, property conditions & facilities
Bb
Stayed 1 night in Dec 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Kerin

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I was disappointed with my recent stay at the Refinery Hotel. The check-in process felt rushed and impersonal—no information about Wi-Fi or other amenities was provided; I was simply handed my keys. The room itself was subpar. It was dusty, and the shower handle was barely functional and coming unscrewed. There were no slippers provided, leaving me to deal with cold floors. To top it off, several outlets in the room didn’t work, making it inconvenient to charge devices. For a hotel of this caliber, I expected much better attention to detail and service.
Stayed 1 night in Dec 2024

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was perfect for 4 heaps of room
Stayed 5 nights in Nov 2024

10/10 Excellent

Michael

Stayed 1 night in Aug 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel especially the jazz bar. It’s a bit noisy in the morning, especially with the Cleaning staff who keep banging on every door so even if they’re not banging on yours it’s quite disturbing. The connected Restaurant is a great American bistro with good food options and even better drinks the terrace is also really nice, unfortunately what they don’t explain as it’s not owned by the hotel and the Management there are quite aggressive when it comes to hustling customers. If you stop eating or ordering for 10 minutes they try and move you out.
Stayed 1 night in Nov 2024

6/10 Okay

Kristin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I always hesitate to leave a poor review because I respect that people do their best. However there is no way this is a 5 star property. Perhaps it may have been in the past but the condition issues in the rooms and lack of amenities or basic comfort like proper draperies are holding it back. some essentials like a coffee maker in the room, noise and light blocking draperies, attention to room condition etc would be small updates that could help them realign with current standards. Not sure how it got rated 5 star.
Stayed 3 nights in Nov 2024

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Susannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had no record of my VIP status. However, Jeromy (I believe was his name) a young desk clerk kindly upgraded us on his own accord. He also put Happy Anniversary on our bed and gave us a wonderful hotel candle as a gift. The hotel was great but I am concerned that for the second time our VIP status was not known to the hotel. Please note the reason I chose that hotel was because of the VIP benefit. Im hopeful that that doesn't happen again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here with my tween daughters and we loved it! Location was great, able to walk (broadway, Times Square, Central Park, Bryant park). Beds were comfortable and room was nice and quiet, we slept so good. Would definitely stay here again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2024

6/10 Okay

Abdullah

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The managers were kind enough to listen to our concerns. However, the experience was not met to our expectations. The price we’ve paid for a 5 stars hotel was not met at all. The hotel felt like a 4 stars hotel rather than a 5. The rooms were not clean either, a lot of debris and dust around the room. The carpet was not clean either. Although I can’t complain about the location because it’s out of their control, but the location was very hectic. Furthermore, when we first arrived there wasn’t a porter to help with our luggage’s.
Stayed 7 nights in Sep 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bit needs some repairs and upgrades
Like this hotel. Was secondary stay. The positives: courteous, helpful staff, High ceilings, comfortable bed, very quiet at night. Some negatives: needs upgrades and repairs. Our bathroom water outlet was broken and spouted water back onto countertop, electric iron once filled with water rapidly dripped that same water over electrical cable.
Stayed 1 night in Sep 2024

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. Safe, clean, great location.
Stayed 2 nights in Sep 2024

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the 4th time we have stayed here but got nothing special - noticed the guy checking in next to me got a complementary upgrade. Also parking is outrageous
Stayed 1 night in Sep 2024