6/10 Okay
Graham
Travelled with family
25 Dec 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pool full of drugs, broken beds but Lovely staff
A lovely warm welcome from the reception staff went a long way to countering the first and only communication from the hotel - which was NOT a ‘looking forward to your stay’ but instead was a warning about surveillance and refusal of stay if I didn’t agree to surveillance. Nothing else just that. So as you can imagine the arrival was slightly dreaded. However a warm welcome from the gentleman at reception went a long way to ease the worry. Short lived as the beds in our room were so degraded that they crunched and pinged at every movement. We tried to sleep on the broken mattress for the first night but in the morning were moved to a new room. Same issue but with only one of the beds. Nothing else they could do.
The main selling point was the rooftop pool. Although every website mentions a 6pm close for families and 365 day opening the pool closed at 12pm everyday. The pool was littered with old plasters, straws, rubbish etc. Our kids fished out 2 pre-rolled joints from the pool along with a couple of baggies of drugs that had clearly fallen in the pool. We put them next to the pool attendant who didn’t seemed phased. The main pool deck round the pool was filthy. The hotel rooftop bar was busy from 5pm with non residents, but you aren’t allowed out on the pool deck, and the service was dead slow and stop and not for residents. Indignant staff who weren’t in anyway interested in serving residents. Plus points were decent free coffee and good location.
Graham
Stayed 3 nights in Dec 2024
