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The Collective Paper Factory

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Collective Paper Factory

Lobby sitting area
Manhattan Loft | Private kitchenette | Microwave, coffee/tea maker
Manhattan Loft | Living area | Flat-screen TV
Manhattan Loft | In-room safe, individually decorated, individually furnished, desk
Fitness facility

Reviews

8.2 out of 10

Very good

Popular amenities

  • Parking available
  • Gym
  • Bar
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
37-06 36th street, Long Island City, NY, 11101
  • Trump Tower
    6 min drive
  • 5th Avenue
    6 min drive
  • Memorial Sloan-Kettering Cancer Center
    6 min drive
  • New York, NY (LGA-LaGuardia)
    21 min drive

Room options

View all photos for Executive Room, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Executive Room, 1 King Bed

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Manhattan Loft

In-room safe, individually decorated, individually furnished, desk

Manhattan Loft

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Queen

Superior Queen | In-room safe, individually decorated, individually furnished, desk

Superior Queen

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Multiple Beds

Deluxe Room, Multiple Beds | In-room safe, individually decorated, individually furnished, desk

Deluxe Room, Multiple Beds

  • 39 sq m
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed

View all photos for Superior Double Room

In-room safe, individually decorated, individually furnished, desk

Superior Double Room

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed - Roll-in Shower

In-room safe, individually decorated, individually furnished, desk

Executive Room, 1 King Bed - Roll-in Shower

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The Collective Paper Factory

Long Island City hotel in Queens with fitness centre and 24-hour front desk
Along with a restaurant, this hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a conference centre, self parking and a microwave in a common area are on-site. Housekeeping is available on request.
The Collective Paper Factory offers 122 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Long Island City hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include a fitness centre.
The public transport around The Collective Paper Factory gets good marks from our customers. During your stay, you'll be close to 5th Avenue. Free WiFi in public areas, a restaurant and a gym are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • 6 minutes by car from 5th Avenue and 7 minutes from Central Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include 2 meeting rooms and limo/town car service.

WiFi is free in public spaces. A fitness centre, a terrace, and a vending machine are also featured at the business-friendly The Collective Paper Factory. For a fee, parking is available.

The Collective Paper Factory has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Turndown service

Business services

  • 2 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay
  • Resort fee: USD 26.39 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Paper Factory
Paper Factory Hotel
Paper Factory Hotel Long Island City
Paper Factory Long Island City
The Paper Factory Hotel
The Collective Paper Factory Hotel
The Collective Paper Factory Long Island City
The Collective Paper Factory Hotel Long Island City

The Collective Paper Factory Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 477 out of 1001 reviews" "
Rating 8 - Good. 255 out of 1001 reviews" "
Rating 6 - Okay. 132 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 63 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Cool hotel that needs a lot of work...
I love the look and feel of the Paper Collective, which is cool and fun. I didn't love that the pillows offer not head support (and when I asked for more pillows, it had to be multiple times), the smallness of the shower that caused flooding all the time, or the rudeness of the front desk staff. I will say the maintenance and housekeeping staff were gems -- friendly, attentive, and overall wonderful. The bar or restaurant was never open, so I can't weigh in on that. The coffeemaker in our room worked occasionally, as did the elevator. Loved the gym, the location, and the aesthetic, but I'm curious as to why I should stay again considering that all the basics -- sleeping accommodations, bathroom, etc. -- aren't really up to par?
Stayed 3 nights in Jul 2023

2/10 Terrible

Nbyia

Disliked: Cleanliness, staff & service, property conditions & facilities
Very inconvenient front desk and poor customer service. Would not recommend them.
Stayed 1 night in Feb 2023

8/10 Good

Xinghe

Travelled with group
Liked: Cleanliness, staff & service
The hotel was right by the subway entrance. If you plan on going to Manhattan for the majority of your trips, it's only 20 minutes subway and a 2-5 min walk to the nearest entrance. Room was spacious, but kind of ?? that you could tell the ceiling was sloppily fixed from leakage. Also kind of annoying that they start you off with only two towels and a like 2 bottles of shampoo/etc despite our room having a queen king bed which obviously meant there were at least 4 people staying.... staff acted annoyed that we kept having to ask for more towels. But other than that staff wasn't rude and the place was decent- maybe not as a four star hotel.
Stayed 3 nights in Jun 2023

8/10 Good

Michael

Stayed 2 nights in Apr 2023

10/10 Excellent

Patrick Oflaherty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

2/10 Terrible

Marisha

Stayed 1 night in Mar 2023

10/10 Excellent

Christine

Stayed 1 night in Mar 2023

10/10 Excellent

Charles

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place, very unique!
Stayed 4 nights in Mar 2023

8/10 Good

Josephine Marguerite

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to several train stations so it’s very easy to get anywhere. The room was quite small but worth the price we paid. I would stay here again based on location and value.
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

Debbie

Stayed 1 night in Feb 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No brainer/best in Queens/NYC
This has to be the best deal in all of NYC. This probably wouldn't be the place for first timers to the city but you will not find another place with as much room as the Paper Factory. We absolutely loved it!
Things to do
View from 4th floor.
Stayed 3 nights in Feb 2023

6/10 Okay

Samuel

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Cool aesthetic. Room was austere and barebones. Our door was found open when we returned from a day out. Cleaning had been in, so I expect they forgot to close it. This is a major safety concern and I'd like a refund for 1 night of the stay.
Stayed 2 nights in Feb 2023

10/10 Excellent

Adriana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

2/10 Terrible

Hayat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am not sure why they charged me $80 for. It caught me off guard. We never asked them for anything.
Stayed 3 nights in Feb 2023

2/10 Terrible

Jordan

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property was only on heat and room was almost 80 degrees. front desk said there was nothing they could do about it. Very uncomfortable, we had to leave as we could not tolerate the high temperature of the room
Stayed 2 nights in Feb 2023

6/10 Okay

Young

Liked: Cleanliness, property conditions & facilities
Hotel has a large windows and the room is very clean.
Stayed 1 night in Feb 2023

8/10 Good

Paige

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Watch out if you have loud neighbors
During our recent stay, we were woken up by extremely loud neighbors at 4:15am. We called the front desk to take care of the issue, but nothing changed. The neighbors stayed loud, and we contacted the front desk again at 4:50am. The front desk offered us a different room, but it was 4:45 in the morning and my traveling companion had an important event the next day. My companion had ear plugs and was able to somewhat sleep through the disturbances, and changing rooms would have meant waking up fully to pack and move - making the situation even worse (I did not have ear plugs and had to fully deal with the loudness). The hotel should have removed the guests at this point. This didn’t happen and the guests remained loud until 6:15am. I emailed the manager and requested a refund because the hotel failed to deliver a good experience. The hotel should have removed the guests, and upon failing to do so, the hotel should have granted the refund we requested. Instead, the manager told us that since we turned down moving rooms at 4:45am, that he wouldn’t refund our stay. When hotels.com contacted the hotel asking for a refund on our behalf, the manager again said no and denied any refund. Furthermore, the manager said that hotels.com could request a refund as often as they’d like, but the answer would always be no. This is reprehensible customer service by the manager. It was the hotel’s responsibility to take care of the problem. It was not our responsibility - as the injured party -
Stayed 1 night in Feb 2023

4/10 Poor

Thiago

Disliked: Staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Feb 2023

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!!!
Stayed 4 nights in Feb 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great modern hotel with beautiful history still leaving its mark.
Stayed 1 night in Feb 2023

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Philippe

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023