2/10 Terrible
Elaine
Travelled with group
17 Sept 2024
On Monday, 9/16 early morning, a water pipe broke on the top floor which flooded the elevators. I’m was on the 17th floor and had to walk down 17 floors when I was evacuated. Still no elevator service on 9/16 or 9/17 and no hot water or bathing. Service to their television was also out. After a full day of sight seeing and had theater tickets, I had to climb up and down the stairs. I called the operator informing them I was leaving on 9/17 and would appreciate help the luggage, but had to row my luggage down all those stair by myself. Just a reminder, I am 77 years old female and have never experienced such poor service
Elaine
Stayed 3 nights in Sep 2024