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Virgin Hotels New York City

5.0 star property

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Suite, Multiple Beds (Richard's Flat King Suite) | Minibar, in-room safe, desk, laptop workspace
Restaurant
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Suite, Multiple Beds (Richard's Flat King Suite) | Minibar, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
1227 Broadway, New York, NY, 10001
  • 5th Avenue
    ‪3 min walk‬
  • Macy's
    ‪5 min walk‬
  • Madison Square Park
    ‪6 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪31 min drive‬

Room options

View all photos for Grand Suite (Sky Grand Chamber Suite Empire Views)

Minibar, in-room safe, desk, laptop workspace

Grand Suite (Sky Grand Chamber Suite Empire Views)

  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Chamber King)

City view

Room, 1 King Bed (Chamber King)

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Chamber King ADA)

City view

Room, 1 King Bed, Accessible (Chamber King ADA)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, Multiple Beds (Penthouse King Suite)

Penthouse, Multiple Beds (Penthouse King Suite) | Minibar, in-room safe, desk, laptop workspace

Penthouse, Multiple Beds (Penthouse King Suite)

  • 156 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

City view

Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

  • 54 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds (Richard's Flat King Suite)

Suite, Multiple Beds (Richard's Flat King Suite) | Minibar, in-room safe, desk, laptop workspace

Suite, Multiple Beds (Richard's Flat King Suite)

  • 260 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, City View (Sky Chamber City View)

City view

Room, City View (Sky Chamber City View)

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View (Sky Chamber King Empire View)

City view

Room, 1 King Bed, View (Sky Chamber King Empire View)

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Grand Chamber King Suite)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, 1 King Bed (Grand Chamber King Suite)

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

City view

Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, City View (Sky Grand Chamber Suite - City View)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, City View (Sky Grand Chamber Suite - City View)

  • 52 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Chamber 2 Double Beds)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Chamber 2 Double Beds)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

City view

Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

Virgin Hotels New York City

Luxury hotel with 2 restaurants and full-service spa
This smoke-free hotel features 2 restaurants, a full-service spa and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a poolside bar and a snack bar/deli are on-site.
Virgin Hotels New York City offers 463 accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. 55-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Exhale Spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The sightseeing around Virgin Hotels New York City gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. You'll find features such as free WiFi in public areas, plus 2 restaurants and 3 bars. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar and 3 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Indulge with aromatherapy, facials or body scrubs at Exhale Spa
  • Amenities include a front desk safe, a business centre and 8 meeting rooms
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests really like the accommodation for the comfy beds, spaciousness and cleanliness
  • Within a 10-minute walk of Empire State Building and Madison Square Garden
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Virgin Hotels New York City offers its guests a full-service spa, a 24-hour fitness centre, and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre, 8 meeting rooms, and coworking spaces. The luxury Virgin Hotels New York City also features spa services, concierge services, and dry cleaning/laundry services. Parking is available for a fee.

This 5-star New York hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Everdene – On-site fine-dining restaurant.
24-hour room service is available.

Languages

Afrikaans, Arabic, Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Greek, Hindi, Italian, Korean, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 to 125 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Everdene

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 8 meeting rooms
  • Business centre
  • Coworking space

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (92 centimetre high)
  • Lift (127 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 109 per accommodation, per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 38.11 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 40 to 125 per person
  • Valet parking fee: USD 75 per day
  • Pet fee: USD 109 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Virgin Hotels York City York
Virgin Hotels New York City Hotel
Virgin Hotels New York City New York
Virgin Hotels New York City Hotel New York

Virgin Hotels New York City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1558 out of 2311 reviews
Rating 8 - Good. 385 out of 2311 reviews
Rating 6 - Okay. 178 out of 2311 reviews
Rating 4 - Poor. 108 out of 2311 reviews
Rating 2 - Terrible. 82 out of 2311 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Doris

Stayed 1 night in Nov 2024

8/10 Good

Jiun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Robin

Stayed 3 nights in Nov 2024

10/10 Excellent

Salvador Arellano

Stayed 7 nights in Nov 2024

8/10 Good

Jiun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staying in the city with lots to do and see

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend great hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeron

loved it
Stayed 1 night in Nov 2024

4/10 Poor

Jessica

Stayed 1 night in Jul 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Natali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Loved the peppery, the room, view, customer service. Everyone was absolutely perfect!
Stayed 5 nights in Nov 2024

10/10 Excellent

Vanessa, Harrisburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Niranjan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 experience
Stayed 1 night in Nov 2024

6/10 Okay

Kristina

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
From the moment we checked in there was a bad vibe. The person checking us in was sarcastic and unprofessional. Not once during our four night stay was a question answered with care or consideration. Google will need to be your lifeline for information while staying here. Do not even bother to ask for a restaurant recommendation or directions. The temperature in our room would not go below 72 degrees. Two calls to maintenance later and we were told “Just open the window, but don’t get too close with your phone”. NYC is loud enough but our room was on the street side of the NYC traffic bureau…. Sirens all night-let’s leave the window open! The first night we were there the bars were closed for private events. Another morning the restaurant was closed for who knows what. We made a table reservation at the Riff Raff bar. They tried to seat us at the bar and when we tried to correct it they sat us at a no view couch and sarcastically said “it has a table”. So rude! The table was missing from our room. When room service was brought we were expected to clear the vanity table. We left for an entire day and the room was serviced except for the room service tray. It was left on the vanity table. We stay at the Virgin Hotel in Chicago and are always made to feel like special guests. At this location, we felt like a bother and burden and unless some serious changes in management and staff are made, I wouldn’t stay again. It’s sad because it could be wonderful.
Stayed 4 nights in Nov 2024

10/10 Excellent

Angel, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just checked out today… and I am impressed with this property… location, Views, in room dining… the only bad thing I found about this property was house keeping for not cleaning my room 2 times… but maybe they were too busy idk but other than that great experience and will be coming back
Stayed 4 nights in Nov 2024

8/10 Good

Peter

Stayed 1 night in Nov 2024

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

wayna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about my stay at Virgin Hotel. I only stayed 1 night in NYC. It was convenient to everything, 3 dining options within the hotel, friendly staff. My only let down was we wanted to extend our stay for an additional night (we didn't want to leave😂😭.....and they were totally booked!!! I definitely understood why!!! Lol ..I'll be back in January though!!
Stayed 1 night in Nov 2024

10/10 Excellent

Marlen

Stayed 4 nights in Nov 2024

6/10 Okay

Sandra

Stayed 1 night in Nov 2024

10/10 Excellent

Blair

Stayed 2 nights in Nov 2024

10/10 Excellent

Alexis

Stayed 1 night in Nov 2024

8/10 Good

HARPER-ROSE

Stayed 6 nights in Oct 2024

4/10 Poor

Lorenzo, Cos cob

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The elevators system is terrible...prepare to wait long time. The 5 stars hotel does not provide water and does not replace the bottles you get from the fridge. The rooms a re tiny. The fridge and air conditioning are very noisy. The view is spectacular (only strong good pount).
Stayed 3 nights in Nov 2024