4/10 Poor
Katalin
24 Feb 2025
The staff was unwelcoming and unfriendly during check-in. Not only did they not put tea, coffee, etc in my room and I had to go downstairs to get it late in the evening, per the desk clerk, but he also said they ran out of tea bags. Wow. Not only did they not clean my room daily (fine, save water money, etc but they did not place soap and toilet paper in the room at all, so I had to call to ask for it. The heating and cooling system in the room was not working and a portable rolling heater was in the room, sooooooo noisy, that it broke in the middle of the night around midnight, and I was freezing, it being one of the coldest days in NYC that week so I called down to the desk to replace it, and it took them until 1 am to bring a new one. WOW
Katalin
Stayed 3 nights in Feb 2025