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voco The Franklin New York, an IHG Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for voco The Franklin New York, an IHG Hotel

Exterior
City view from property
Premium bedding, pillow-top beds, in-room safe, individually decorated
Hiking
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
164 E 87th St, New York, NY, 10128
  • Solomon R. Guggenheim Museum
    7 min walk
  • Central Park
    9 min walk
  • Metropolitan Museum of Art
    12 min walk
  • New York, NY (LGA-LaGuardia)
    22 min drive

Room options

View all photos for Room, 1 Double Bed, Accessible (Cosy, Mobility, Accessible Tub)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 Double Bed, Accessible (Cosy, Mobility, Accessible Tub)

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Queen Bed, Accessible (Cosy, Communications)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 Queen Bed, Accessible (Cosy, Communications)

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Premium Room, 1 King Bed, Accessible (Communications)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Room

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Room, 2 Double Beds

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed (Cosy)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 Queen Bed (Cosy)

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, individually decorated

Premium Room, 1 Queen Bed

  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, individually decorated

Premium Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed (Cosy)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 Double Bed (Cosy)

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 Double Bed, Accessible (Mobility, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Room, 1 Double Bed, Accessible (Mobility, Roll-In Shower)

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

voco The Franklin New York, an IHG Hotel

Hotel with a 24-hour front desk, a short walk to Central Park
A coffee shop/cafe, self parking and coffee/tea in a common area are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk and express check-out are on-site.
Voco The Franklin New York, an IHG Hotel offers 49 accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Pillowtop beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Our customers tell us that they can't get enough of the helpful staff at voco The Franklin New York, an IHG Hotel. During your stay, you're just a quick walk from Central Park. Free WiFi in public areas, a coffee shop/cafe and concierge services are available.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop
  • Self-parking available for a fee
  • Services include a concierge, a porter and luggage storage
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Within a 15-minute walk of Central Park and Metropolitan Museum of Art
  • Pets welcome for a fee
There's a coffee shop/cafe on site. WiFi is free in public spaces. The boutique voco The Franklin New York, an IHG Hotel also features multilingual staff, coffee/tea in common area, and concierge services. Parking is available for a fee. A complete renovation of voco The Franklin New York, an IHG Hotel was completed in October 2020.

This New York hotel is smoke free.

Coffee Shop – On-site coffee shop.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 45 per day)
  • Secured parking on site (USD 45 per day)

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Coffee Shop

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 9 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch TV with premium cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Weight limit: 67 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 11.48 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self-parking fee: USD 45 per day
  • Nearby parking fee: USD 45 per day(10 ft away; open 24 hours)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Franklin Hotel
Franklin Hotel New York
Franklin New York
Hotel Franklin

voco The Franklin New York, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 449 out of 637 reviews" "
Rating 8 - Good. 140 out of 637 reviews" "
Rating 6 - Okay. 22 out of 637 reviews" "
Rating 4 - Poor. 12 out of 637 reviews" "
Rating 2 - Terrible. 14 out of 637 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jackie

Perfect location for visiting The Met and Central Park.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff was incredible. Room was tight on space, especially bathroom, but the service made up for it. Great location too.
Stayed 3 nights in Aug 2024

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Everyone was so nice who we encountered and the hotel was very nice
Stayed 2 nights in Aug 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with voco The Franklin New York
Our stay was exactly what we wanted. Comfortable beds, clean room, excellent and friendly service, and convenient parking. Xosherrra was so helpful and charming. She was so welcoming and hardworking making us feel very comfortable. We walked to all the museums we visited this trip and to Central Park daily. Great location.
Stayed 1 night in Aug 2024

4/10 Poor

Phebe

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t be back
Poor customer service: every time you entered the building the staff were playing on their phones, often not aware of customer presence. The room was tiny and was not cleaned by staff. The bathroom was so small the sink had to be in the bedroom.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jose, DeWitt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was clean, quiet and the staff was excellent.
Stayed 3 nights in Aug 2024

10/10 Excellent

Majella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable room. Very friendly and helpful staff. Great location. Will definitely stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

Hayley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were fabulous! So helpful and friendly
Stayed 4 nights in Aug 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Would do it again!
The front desk staff was helpful, friendly and kind every day and night. We were always welcomed with a warm hello. The room was cozy, a bit tight in general but normal for New York. The neighborhood is lovely. There were tons of food options super close and we also DoorDashed Roma pizza at the recommendation of the front desk when we got in at 1 a.m. It was fantastic. The subway entrance is close and we rode the 4 everywhere we needed to go. Would absolutely stay here again.
Stayed 5 nights in Jul 2024

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is very comfortable and soft. Room is very clean and cozy. Hotel is located in a very convenient area with lots of shops and restaurants nearby.
Stayed 4 nights in Jul 2024

10/10 Excellent

Elisheva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 5th time I’ve stayed at the Franklin. The staff is always incredible. Rooms are small, as to be expected in nyc, but so clean and comfortable. Great location
Stayed 2 nights in Jul 2024

10/10 Excellent

Tracey L, Jacksonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a great area to walk to the Met or Central Park and the staff were wonderful!
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Adrian

Stayed 4 nights in Jul 2024

10/10 Excellent

Tanit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely and helpful. Location is superb. MET and Central Park about 12 minutes away from hotel. Clean, safe, convenient. Will definitely stay again in the near future. P.S.: AC unit was a bit noisy at times.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rochelle

Stayed 1 night in Jul 2024

10/10 Excellent

Shannon

Travelled with family
Very comfortable
We very much liked the room. Bathroom was a bit small, but other than that, it was very comfortable. We loved the complimentary latte in the morning.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, old but well furnished hotel in a nice area of the upper east side, close to plenty of bars, restaurants and clothing stores.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but small. Very clean. Friendly staff!
Great hotel but small. Very clean. Friendly staff!
Stayed 1 night in Jul 2024

10/10 Excellent

Nicholas

Travelled with family
This is a hidden gem! Spotless, newly renovated rooms with fabulous showers. Staff so helpful and friendly. Will definitely be back!
Stayed 1 night in Jul 2024

10/10 Excellent

Xiuying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024