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WestHouse New York

5.0 star property

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Photo gallery for WestHouse New York

Deluxe Suite, 1 Bedroom | Premium bedding, in-room safe, desk, blackout curtains
Terrace/patio
Lounge
Property entrance
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast included
  • Pet-friendly
  • Gym
  • Laundry

Explore the area

Map
201 West 55th Street, New York, NY, 10019
  • Carnegie Hall
    ‪2 min walk‬
  • Broadway
    ‪2 min walk‬
  • Central Park
    ‪6 min walk‬
  • New York, NY (JRB-Downtown Manhattan Heliport)
    ‪25 min drive‬

Room options

View all photos for Luxury Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Luxury Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible | Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Accessible

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout curtains

Luxury Room, 1 Queen Bed

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King

Premium bedding, in-room safe, desk, blackout curtains

Deluxe King

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Premium bedding, in-room safe, desk, blackout curtains

Deluxe Suite, 1 Bedroom

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 1 Queen Bed, Accessible

Luxury Room, 1 Queen Bed, Accessible | Premium bedding, in-room safe, desk, blackout curtains

Luxury Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

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Room

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3.8 out of 5, Good, (3101)
The price is CHF 397
for 1 room
includes taxes & fees
21 Feb - 22 Feb
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About this property

WestHouse New York

Luxury New York hotel in Manhattan with free breakfast
A 24-hour health club, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. Buffet breakfast is free. Additionally, a rooftop terrace, a 24-hour business centre and a coffee shop/cafe are on-site.
WestHouse New York offers 172 accommodations with a safe and free newspapers. Beds feature premium bedding. 46-inch LCD televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at WestHouse New York gets high marks from our customers. During your stay, you're just a quick walk from Broadway. Enjoy features like a 24-hour gym, a bar and a coffee shop/cafe.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the breakfast and the helpful staff
  • Steps from Broadway and Carnegie Hall
  • Pets welcome for a fee (restrictions apply)
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily.

Business amenities include a 24-hour business centre, a meeting room, and limo/town car service. A 24-hour health club, a rooftop terrace, and a library are also featured at the luxury WestHouse New York. Parking is available for a fee.

This 5-star New York hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
The Terrace Lounge – This buffet restaurant only serves breakfast.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

Chinese (Mandarin), English, Filipino, German, Hindi, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (USD 45 per night)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Terrace Lounge

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Library

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests should notify this property in advance of their anticipated arrival time.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 55 per person, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Faxes
  • Fitness centre access
  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 45 per night
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

WestHouse
WestHouse Hotel
WestHouse Hotel New York
WestHouse New York
WestHouse New York Hotel
WestHouse New York Hotel
WestHouse New York New York
WestHouse New York Hotel New York

WestHouse New York Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 528 out of 1002 reviews
Rating 8 - Good. 251 out of 1002 reviews
Rating 6 - Okay. 112 out of 1002 reviews
Rating 4 - Poor. 56 out of 1002 reviews
Rating 2 - Terrible. 55 out of 1002 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jayne

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Damian

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Westhouse NY IS not a 5bstars hotel. Lacks service and improve a commitment to make clients feel the difference
Stayed 3 nights in Oct 2024

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

6/10 Okay

Colleen

Travelled with partner
Liked: Cleanliness, amenities
We really liked the location and the amenities offered. The shower pressure was great, it was clean, and the beds were comfortable. We were really disappointed however that the AC was not working. We complained at the desk and was told they would see to it. We came back after a show and was so hot. I called the desk again and was told the building was switched to heat and no AC would work. Was not offered a fan, or any alternative. It was the stay very uncomfortable and staff seemed to not care.
Stayed 2 nights in Oct 2024

4/10 Poor

hadar

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Good facility. Bad service and staff
Stayed 6 nights in Oct 2024

4/10 Poor

Daniel, Indianapolis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were initially put into the wrong room. Then the keys didn’t work to get into the room. The room was also quite dirty - the phones looked like they hadn’t been cleaned in weeks. Our AC also stopped working so the room was hot and dry. One of the elevators was down so wait times for elevators were quite long.
Stayed 4 nights in Oct 2024

10/10 Excellent

Nandika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Hotel Not Quite 5 Stars
The service was excellent. 7 stars. The boutique hotel is classified as 5 stars but I think the rooms were run down and showing their age. The elevators were under renovation which made access slow. It’s biggest advantage is its access to Central Park and generally a great location close enough to all attractions and far enough from Times Sqaure
Stayed 3 nights in Oct 2024

4/10 Poor

dionne

Travelled with group
Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Jasen Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are exceptionally helpful and friendly, great location for subways and easy waling to central park and times square. The breakfast and evening meals plus drinks is a great idea, yes you pay extra but worth it.
Stayed 6 nights in Sep 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property is in a great location & a 2 minute walk from Central Park. Common areas very cozy with comfortable furniture to sit and people watch. Rooms are well appointed, but bathrooms do not provide space or additional shelves for toiletries. Buffet breakfast had traditional fare and was delicious. Only downside was lack of functioning elevators Waits and lines were long for the one that worked especially during peak times of day & evening
Stayed 2 nights in Oct 2024

10/10 Excellent

Raemarie

Stayed 1 night in Sep 2024

4/10 Poor

Barbara, Toronto

Liked: Cleanliness
Stayed 5 nights in Sep 2024

4/10 Poor

Serguei

Stayed 4 nights in Aug 2024

8/10 Good

Maria

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

jonathan

Stayed 4 nights in Aug 2024

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay at The Westhouse. The hotel is very well located. Close to Times Sq and Columbus Circle and a subway station literally a few steps from the door. The food in the Terrace is excellent. A good choice and well cooked and presented. Rooms are clean and comfortable and have been well maintained. What’s not to like ? All staff are very kind and helpful . My next stay is already booked This hotel is one of NYs best kept secrets .
Stayed 5 nights in Aug 2024

8/10 Good

Maziar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and the staff were even better. Overall we enjoyed our stay and nothing wrong with the hotel. It’s in a great location. Close to all attractions. Subway stop right outside the hotel. The included breakfast and light fare dinner is fantastic although you pay dearly for it in the fees. My only issue was the room size. Quite small even for NYC. I’ve been to NYC at least a dozen times and this was by far the smallest room I’ve had. It is a small hotel but it is connected to Park central hotel which is much bigger with more amenities you can use. Overall it was a nice hotel but not worth the money. I would rate it 4.5 star at best. If this is a 5 star hotel then Ritz Carlton should be 6 star.
Stayed 3 nights in Aug 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Fun
Stayed 3 nights in Aug 2024

8/10 Good

Ginnie

Business traveller
Liked: Cleanliness, staff & service
The staff were fantastic but this is not a 5 star property. At best, due to the old features (entry sign, doors with paint peeling, room with paint peeling, fixtures with residue) it’s a 3.5 star. The breakfast was worse than what you’d get at Hilton. Definitely better options in midtown for the similar price point. Don’t believe the high ratings and 5 star status. If you travel and usually enjoy nicer hotels, this won’t be a good fit.
Stayed 3 nights in Aug 2024

8/10 Good

Nikkina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Bostjan, Novi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a scam. It is actually a Central park hotel that has a lobby and everything. This is a spin-off on the south side, with side entrance. Our room was old and NOT renovated as advertised! Beds are Full, not Queen - this is why we picked this hotel! For the same rate I would get the room on top of Times Square in premium brand hotel! The only good thing was staff and breakfast; employees. Management and who ever is in charge is a crook!
Stayed 3 nights in Aug 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place that we find happiness
Stayed 4 nights in Aug 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was excellent. They answer all my questions and were very professional
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

christopher

Business traveller
Disliked: Cleanliness, property conditions & facilities
Filthy shower
Hotel was an ok value, but I am giving a terrible rating due to the hair, eyelash, and mold in the shower.
Mold in shower
Eyelash
Hair in shower
Stayed 3 nights in Aug 2024