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Mercure Charlestown

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Charlestown

Breakfast, lunch, dinner served; Modern European cuisine, pool views
Breakfast, lunch, dinner served; Modern European cuisine, pool views
Exterior
Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout curtains
Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout curtains

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Housekeeping
  • Parking included

Explore the area

Map
109 Madison Drive, Adamstown Heights, NSW, 2290
  • Charlestown Square
    18 min walk
  • Charlie's Chicken & Lebanese Cuisine
    5 min walk
  • Kotara Station
    6 min drive
  • Newcastle, NSW (NTL-Williamtown)
    33 min drive

Room options

View all photos for Privilege, Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Privilege, Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout curtains

Standard Room, Multiple Beds

  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Premium bedding, minibar, desk, blackout curtains

Standard Twin Room, Multiple Beds

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Mercure Charlestown

Newcastle hotel in Adamstown Heights with coffee shop/cafe and outdoor pool
This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe and conference space. Housekeeping is available on request.
Mercure Charlestown offers 53 air-conditioned accommodations with minibars and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Mercure Charlestown. During your stay, you'll be within walking distance of Charlestown Square. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Modern European cuisine and ocean views while dining at Madison Kitchen + Bar
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a meeting room, conference space and a computer
  • Just a 2-minute drive from Charlestown Square and a few minutes from Westfield Kotara
  • Airport shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 538 square feet (50 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and a garden are also featured at the business-friendly Mercure Charlestown. Self parking is free.

This Newcastle hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekdays from 6:30 AM and 9:30 AM.
Madison Kitchen + Bar – Overlooking the ocean and pool, this restaurant specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends; AUD 27 to 27 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Madison Kitchen + Bar

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 538 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.4 per cent for credit card payments
The front desk is open daily from 6:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35 per night.
  • Cots (infant beds) are available for AUD 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 27 to 27 per person
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Mercure Charlestown offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 6:30 AM - 10 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

  • Up to 5 children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Mercure Charlestown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 364 out of 1000 reviews" "
Rating 8 - Good. 416 out of 1000 reviews" "
Rating 6 - Okay. 145 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diorne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasurable stay
A pleasure to stay at
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy hotel, not worth the money or stress it takes to stay here.
Stayed 1 night in Aug 2024

6/10 Okay

JEMMA, Melbourne

The hotel was OK, and the female staff member in the bar was lovely. However, when I noticed a half-drunk bottle of wine in the fridge, I called reception to tell them so a) I would not get charged for it and b) they were aware that no one had cleaned the fridge out after the last guest, which made me wonder about what else was not cleaned properly. On check out, I again mentioned the bottle in the fridge and my concern about cleanliness. I have no idea if it was taken on board.
Stayed 1 night in Aug 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely reasonable pricing for this property, definitely worth staying.
Stayed 1 night in Aug 2024

8/10 Good

Kara

Travelled with family
Liked: Staff & service
The staff were absolutely lovely! Made the stay very enjoyable. Room was a little old and needed some up grades.
Stayed 1 night in Aug 2024

8/10 Good

Jess

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a lovely night
Stayed 1 night in Aug 2024

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

kellie

Stayed 1 night in Jul 2024

6/10 Okay

Sue

Bathroom ceiling leaked & dripped thru the night. Ordered toast for breakfast, 1 serve = 2 pieces but only received 1 barely toasted tepid piece. Very average hotel especially for the price.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alan

Stayed 1 night in Jul 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and professional staff
Stayed 1 night in Jul 2024

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Neil

Liked: Cleanliness
Stayed 1 night in Jun 2024

4/10 Poor

Dianne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Damien

Stayed 3 nights in Jun 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Great location beautiful food. Clean rooms
Stayed 1 night in Jun 2024

8/10 Good

Brenda

Business traveller
Liked: Cleanliness
The entry driveway was very steep and required careful entry for low-body sedan type vehicles. Staff were friendly, nice toiletries in the bathroom. Good restaurant.
Stayed 1 night in Jun 2024

2/10 Terrible

SALLY Alisa

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The ceiling had mold on it, which was painted over, but you could still see it I will never stay there again.
Stayed 1 night in Jun 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a comfortable stay
Stayed 1 night in Jun 2024

6/10 Okay

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a night away ..it was a pleasure to stay at the Maddison Mecure. I had a wonderful sleep..The rooms are presented beautifully...if you want a luxurious room this is the place to stay.It is definitely value for the money. .i will return..
Stayed 1 night in Apr 2024