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"Basic clean room at the level you expect for a bargain price. Walls were a bit shabby with drill holes that needed patching up, and the bathroom fan s ... " More

By a verified traveller on Sun 29 Sep 2019

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Double Room - En suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room - En suite

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Single Room, Shared Bathroom

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Suite, Shared Bathroom (Triple 1 Double/1 Single)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Room, Shared Bathroom

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Triple Room - Shared Bathroom

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Express Newcastle Gateshead. During your stay, you'll be within walking distance of Quayside. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and concierge services.

  • Free WiFi
  • English breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 3-minute drive from St. James' Park and a few minutes from Quayside

Hotel Express Newcastle Gateshead ratings based on 5 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Hotel Express Newcastle Gateshead

Everyone (2) Couples (2) Family (1)
1 out of 5
Would never stay in this place got to the room and walked straight back out horrible place

Posted by , from Gateshead on 8 Jul 2020

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5 out of 5

Posted by on 21 Jun 2020

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Comment from Hotel Management

24 Jun 2020 by Reservation Team

Dear guest , Thank you for your review following your stay at our Hotel. Its a moment of pride and honour for us when our guests have a stay worth remembering. Waiting to host you again at our hotel.See you soon! Thank You!!! Reservation Team

4 out of 5
Basic clean room at the level you expect for a bargain price. Walls were a bit shabby with drill holes that needed patching up, and the bathroom fan stayed on a long time after use which was loud when trying to sleep.

Posted by on 29 Sep 2019

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Comment from Hotel Management

23 Oct 2019 by Hotel Express Newcastle Gateshead.

Thank you for your feedback. As a concern of being up to date for providing best facilities to our guests, constantly small repair works take place at the hotel. It was due to the same reason that the holes were to be filled. The fan extractor works long to ensure that there is complete removal of any foul smell and the hot steam. Hotel Express would like to apologise for the inconvenience caused.

2 out of 5
Only one person working. Room and facilities very clean. En-suite shower not working, only discovered in the morning when I went to use. Had to use a shower room along the corridor. Nobody available to sort out. Very disappointed.

Posted by on 30 Jun 2019

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Comment from Hotel Management

20 Aug 2019 by Brandon

Dear Guest, we regret to hear you had issues with your stay, we are sorry to hear that you did not fully enjoy your time with us, All our staff ( 24/7, 3 to 4 different staff every day) are well trained to handle any issues immediately, but on this occasion we are sorry we did not achieve that standard, but we will make sure this wont happened in future . We aim to have every guest enjoy their stay to the full, thank you for choosing to stay here at Hotel Express Newcastle, we look forward to seeing you again soon, Reservation Manager .

1 out of 5

Posted by on 2 Feb 2020

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Comment from Hotel Management

15 Feb 2020 by Reservations Team

Thank you for your review, we hope you have a better experience next time you stay with us.

About the Hotel Express Newcastle Gateshead

Location Cuthbert St, Gateshead, England NE8 1AF

Property Features

Hotel Express Newcastle Gateshead offers its guests a vending machine, tour/ticket assistance, and a garden. WiFi is free in public spaces. Hotel Express Newcastle Gateshead also features concierge services, room service (during limited hours), and express check-out. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this Gateshead hotel.

  • 19 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Dunston Station (2.3 km / 1.4 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Hotel Express Newcastle Gateshead offers 19 accommodations with complimentary bottles of water and coffee/tea makers. This individually decorated and furnished accommodation includes desk chairs. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, dressing gowns, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Dressing gowns
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout curtains
  • Sound-insulated rooms
  • Heating
  • Unique furnishings
  • Unique decor
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 7:30 AM to 9:30 AM.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 25.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and on-site parking

This property accepts credit cards, debit cards and cash

Parties and events are allowed on site

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. Parties and events are allowed on site. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • Security system
  • Staffed front desk
  • Events/parties allowed
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • No lifts
  • Smoke detector
  • Debit cards
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 7 per person
  • Covered self-parking fee: GBP 3 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Express Ltd. Gateshead
  • Express Ltd. Gateshead
  • Express Ltd.
  • Hotel Express Newcastle
  • Express Newcastle Gateshead
  • Hotel Hotel Express Newcastle Gateshead Gateshead
  • Gateshead Hotel Express Newcastle Gateshead Hotel
  • Hotel Hotel Express Newcastle Gateshead
  • Hotel Express Newcastle Gateshead Gateshead
  • Express Newcastle
  • Hotel Express Ltd.
  • Express Newcastle Gateshead
  • Hotel Express Newcastle Gateshead Hotel
  • Hotel Express Newcastle Gateshead Gateshead
  • Hotel Express Newcastle Gateshead Hotel Gateshead
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.