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Jesmond Dene House

4.0 star property

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Photo gallery for Jesmond Dene House

Exterior
The Apartment | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe
Terrace/patio
The Apartment | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe
Deluxe Room | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Jesmond Dene Road, Newcastle-upon-Tyne, England, NE2 2EY
  • University of Newcastle-upon-Tyne
    ‪3 min drive‬
  • Northumbria University
    ‪4 min drive‬
  • St. James' Park
    ‪5 min drive‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪19 min drive‬

Room options

View all photos for The Noble Suite

The Noble Suite | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

The Noble Suite

  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Junior Suite

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

Double Room, Roll-in Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Classic Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for The Apartment

The Apartment | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

The Apartment

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

Family Suite, 1 King Bed with Sofa bed

  • Sleeps 5
  • 1 King Bed and 1 King Sofa Bed

View all photos for Superior Room

Superior Room | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Superior Room

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

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  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (1002)
The price is CHF 167
for 1 room
includes taxes & fees
25 Mar - 26 Mar
Malmaison Newcastle

About this property

Jesmond Dene House

Hotel in Newcastle-upon-Tyne with 24-hour front desk and restaurant
A restaurant, a bar/lounge and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Jesmond Dene House offers 40 accommodations with minibars and a safe. This individually decorated and furnished accommodation includes desks. Beds feature Egyptian cotton sheets. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

This Newcastle-upon-Tyne hotel provides complimentary wireless Internet access. Flat-screen televisions come with premium digital channels. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Our customers tell us that they can't get enough of the helpful staff at Jesmond Dene House. During your stay, you're just a quick walk from Jesmond Dene Park. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine and garden views while dining at Fern
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute drive from St. James' Park and a few minutes from Quayside
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Jesmond Dene House. The hotel can provide concierge services and wedding services. Self parking is free.

This 4-star Newcastle-upon-Tyne hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 10:30 AM.
Fern – Overlooking the garden, this restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Languages

English, Lithuanian, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 21 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Fern

Things to do

  • Library

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday, Monday and Tuesday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 70.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 21.00 per person
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Dene House Hotel
Dene House Jesmond
Dene Jesmond
Jesmond Dene Hotel
Jesmond Dene House
Jesmond Dene House Hotel
Jesmond Dene House Hotel Newcastle-upon-Tyne
Jesmond Dene House Newcastle-upon-Tyne
Jesmond House
Jesmond House Hotel
Jesmond Dene House Hotel
Jesmond Dene House Newcastle-upon-Tyne
Jesmond Dene House Hotel Newcastle-upon-Tyne

Jesmond Dene House Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 408 out of 552 reviews
Rating 8 - Good. 106 out of 552 reviews
Rating 6 - Okay. 20 out of 552 reviews
Rating 4 - Poor. 11 out of 552 reviews
Rating 2 - Terrible. 7 out of 552 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gillian

Travelled with partner
Lovely hotel. Helpful and friendly check in staff. Was upgraded to deluxe room which was lovely. Spacious and clean. Comfortable bed and the bathroom was fitted out with a lovely modern style bath tub and shower. Couldn’t fault anything. Breakfast was included in our price and cooked to perfection. Would stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Paul, Manchester

Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
Always great to stay here, beautiful surroundings and stunning house!
Stayed 1 night in Nov 2024

8/10 Good

Mathew

Stayed 1 night in Nov 2024

6/10 Okay

Charles

Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Liked: Amenities
Lovely hotel, very pleasant staff thoroughly enjoyable stay thank you
Stayed 1 night in Oct 2024

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Stephen

Liked: Property conditions & facilities, room comfort
Great location in the Dene
Very nice hotel in a great location. Quite difficult to find but the helpful receptionist talked us in and also helped with luggage to our room. Very busy because of a wedding and another big party. Staff struggled at breakfast on Sunday and closed down the buffet before we had been served our breakfast. Housekeeping is a bit sloppy. Two items missing on arrival which reception brought up. Room not serviced until very late on Saturday and staff a bit surly when asked to do it because we wanted to get changed to go out. Not all items replaced on either day. Dirty and mouldy bath slipmat pointed out on first day but not replaced till second day. Needs a good chief housekeeper to keep it tight. Breakfast had a very good choice but some are quite large. Big thick doorstep chunk of brioche with a delicate meal like smoked salmon and scrambled egg is too much. The sausage sandwich would feed you for the day. Good place for hungry people. Overall with a bit of tightening up it is a great place and we would definitely stay again😁
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveller

Fantastic location and building in an exceptionally quiet location, however is looking tired internally. The room was ‘de luxe’ and whilst the bed was very comfortable the room and bathroom are ready for a revamp. The shower ran hot and cold and was only suitable for a smaller person and the shower shield leaked. We were awoken at 0600 on Sunday morning by the room alarm, which had obviously been set by the previous occupant and not reset by housekeeping. We had supper in the bar, and whilst I understand there were some functions going on, we struggled to get any staff attention to place an order. When the food and drinks arrived they were excellent. The bill for supper was incorrect with several items added, however this was resolved quickly once I identified the error. We came down for breakfast at 1000 and again struggled to get the staffs attention and there was very little left at the continental breakfast. Once we got the staff’s attention this was all resolved. The coffee was excellent. I wonder if the hotel is understaffed?
Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet hotel in a nice area. Close to a park and Metro station.
Stayed 1 night in Sep 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, lovely location
Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous very comfortable room. Dining options could have been better.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to get their act together.
Hotel room was very good standard and breakfast excellent, but felt there were a few things that needed attention eg The menus for the restaurant in the frame outside the door had fallen and needed to be replaced or rehung. A small job but not a good impression when entering the hotel for the first time. Additionally I had to wait 10 minutes when I was checking out whilst the reception isn’t completed a phone call to someone who was wanting to book a room for a wedding in a years time. She should have said she would call the lady back as she had guests to check out! Finally out on the terrace plates and crockery had not been cleared away which looked a bit shoddy. And there was broken glass there this morning from last night. These are just small things but make the difference between a good hotel and an average one.
Stayed 1 night in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Mrs LM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff.
We have stayed quite a few times at this hotel and always found the staff were one of the main reasons to keep coming back. They are unfailingly friendly, helpful and professional and a credit to the hotel. The breakfasts here also are some of the best anywhere - plenty of choice of freshly cooked food or a continental buffet. Because of the nature of this hotel being a beautiful old mansion, the room you are given can be a bit of a lottery. We upgraded to a suite this time which was in a more modern building at the side and although it was really spacious, one window overlooked part of the car park and the other overlooked the bin store, which was also rather noisy on collection days! The door and windows could have done with a new coat of paint too. Otherwise the decor is lovely, elegant and with a touch of humour in the framed cartoons on the walls. We will be back, but will research the rooms first to choose a quiet, garden facing one!
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay. We were upgraded to a delux room and appreciated the vegan treats left in the room. The lady on reception was very welcoming and friendly. Hotel lovely. Will stay again.
Stayed 2 nights in Jul 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Fiona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing placev
Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Loved this hotel. Stayed in a deluxe room in the new building and it was very nice indeed. Reception and dining room staff were first rate and very friendly. Only disappointment was that they had run out of Craster kippers for breakfast.
Stayed 1 night in Jul 2024