Stayed here while using a reward to break a long journey. Good location near university and not too far from station & Tyne Bridge. Check in was good - The staff at reception were polite even though I checked in quite late (buzzer entry after hours but reception is manned 24 hours). Free self parking on site (need to register the car reg at the reception). En suite rooms with modern amenities as expected i.e. towels, toiletries, mirror, tv, kettle tea coffee sugar milk in room, chair plus sofa and side table in room. Free continental packed breakfast (croissant, juice, yogurt, fruit). What needs improvement is (1) there is no water dispenser in the lobby/reception (2) no lift for those with mobility issues (3) aircon or fan etc