4/10 – Schlecht
Dusa S.
25. Feb. 2025
Verbesserungswürdig: Sauberkeit
Very bad Odor / only 1 shower
While the property is in a great location—just a short walk to the beach—we encountered several issues that were not addressed during our stay.As mentioned in other reviews, there is a strong, unpleasant smell throughout the residence, which at times was unbearable. We had to keep all the windows open just to get some breathable air. The odor resembled dampness and/or dogs.The overall cleanliness of the property was not up to standard. The floors and bathrooms were not properly cleaned before our arrival. Additionally, the washer and dryer still had sheets in them, preventing us from using them for the first couple of days.The bathtub was unusable, which was a major issue for us as we specifically booked this property because we have two young children. The tub had no drain stopper, making it impossible to fill, and was heavily chipped inside.We reported these issues on the day we checked in, but Vacasa's response was disappointing. It took multiple calls before they finally sent a maintenance person. While he did provide a drain stopper, he also acknowledged that the bathtub was in poor condition. He mentioned that someone would be sent to re-clean the property, but no one ever came—despite us staying for 11 days.Overall, while the location was great, the lack of cleanliness, maintenance, and proper customer support made our stay far less enjoyable than it should have been.
Dusa S.
Aufenthalt von 10 Nächten im Februar 2025