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Best Western St. Catharines Hotel & Conference Centre

2.5 star property

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Photo gallery for Best Western St. Catharines Hotel & Conference Centre

In-room safe, desk, iron/ironing board, rollaway beds
Lobby
Indoor pool, outdoor pool, pool loungers
Lobby
Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed) | In-room safe, desk, iron/ironing board, rollaway beds

Reviews

7.8 out of 10
Good

Popular amenities

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Map
2 North Service Rd, St. Catharines, ON, L2N4G9
  • Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed) | In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, rollaway beds

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 36 sq m
  • Sleeps 6
  • 3 Queen Beds

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About this property

Best Western St. Catharines Hotel & Conference Centre

Family-friendly hotel with free breakfast and fitness centre
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a restaurant. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Best Western St. Catharines Hotel & Conference Centre offers 146 accommodations with a safe and coffee/tea makers. Rooms open to balconies. 50-inch flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This St. Catharines hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Best Western St. Catharines Hotel & Conference Centre. During your stay, you'll be close to Outlet Collection at Niagara. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps) and wired Internet in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at WRIGLEYS SPORTS BAR
  • WiFi for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • 15 minutes by car from Clifton Hill and 5 minutes from Lake Ontario
  • Dogs welcome for a fee
Best Western St. Catharines Hotel & Conference Centre offers its guests an indoor pool, an outdoor pool, Access to hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. A fitness centre, a terrace, and barbecue grills are also featured at the family-friendly Best Western St. Catharines Hotel & Conference Centre. Free self parking is available.

This St. Catharines hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
WRIGLEYS SPORTS BAR – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • WRIGLEYS SPORTS BAR

Things to do

  • Air hockey
  • Arcade/game room
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 1 AM
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CAD 0.00 per stay (rates may vary)
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Hotel St. Catharines
Best Western St. Catharines
Best Western St. Catharines Hotel
Best Western St. Catharines Hotel St. Catharines
St Catharines & Conference
Best Western St. Catharines Hotel & Conference Centre Hotel

Best Western St. Catharines Hotel & Conference Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 405 out of 1045 reviews
Rating 8 - Good. 337 out of 1045 reviews
Rating 6 - Okay. 150 out of 1045 reviews
Rating 4 - Poor. 92 out of 1045 reviews
Rating 2 - Terrible. 61 out of 1045 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Terri

Stayed 1 night in Dec 2024

10/10 Excellent

Lola

Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things were great
Stayed 1 night in Dec 2024

8/10 Good

Mario, St. Catharines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good stay
Stayed 1 night in Dec 2024

4/10 Poor

Hoi

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
1. The shower does not function properly with half the water goes to the top and the other stays at the spout below! WASTE of water!!!!! I stayed in two hotel rooms and the shower was the same in both ccases! 2. No one came to the room to clean up, remove the garbage or change the towels even though I stayed more than 1 day!!!!! 3. The hook for the bath towel on the door in the shower room was placed at the VERY TOP of the door! Do you expect all your cleients to be 7 feet tall? That is absurd! 4. the hotel building was poorly designed with LONG winding corridors. The reception office and restaurant are so far away from all the rooms. 5. The main entrance and the reception desk of the hotel are located at the BACK of the hotel! What architect worth his/her salt would design a hotel this way?
Stayed 3 nights in Dec 2024

4/10 Poor

Ray

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
All drink vending machines were out of order. Cleaning staff entered my room while do not disturb hangar was on doorknob. Front desk wouldn’t answer phone when we called to arrange extended checkout time. Missed breakfast because night staff said 11am instead of 10am cutoff.
Stayed 1 night in Dec 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Isn't the star ratings enough? Lol!
Stayed 1 night in Dec 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Chun bong

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for moderate price. Convenient to have breakfast buffet included and restaurant on the premises. Pool and hot tub wonderful. A good place for children.
Stayed 2 nights in Nov 2024

6/10 Okay

Susan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

KATRINA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four out of Five
At check-in I was told that they were charging me $66 Canadian for incidentals but only $50 of that was refundable. The other $16 was for use of the pool/fitness room. We didn't use either of those and that $16 was not refunded. I don't feel that's right. If you advertise those are included, they should be included. Room was clean and comfortable, but there was clear water damage to the wall and the bathtub was worn enough that a rust ring had broken through the enamel. Breakfast was great and we looked forward to it each day.
Stayed 2 nights in Nov 2024

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checkin was very easy and the room was very clean and nice
Stayed 1 night in Nov 2024

8/10 Good

Stephen, Halifax

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel is easy on and off of the highway. The rooms are getting a bit worn out but are still comfy. The staff is friendly. Close to shopping and restaurants.
Stayed 1 night in Dec 2024

8/10 Good

Sonia M.

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Todo muy bien la comida y el lugar agradables
Stayed 2 nights in Nov 2024

6/10 Okay

Alice

Travelled with group
Didn’t feel too safe. The property is outdated. The pictures online make the rooms look newer however the hotel can use some renovations. This is more of a motel than hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
older hotel, but fine decent breakfast
Stayed 1 night in Nov 2024

10/10 Excellent

Naim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The executive suite is excellent and quiet.
Stayed 1 night in Nov 2024

8/10 Good

Raymond

Business traveller
Liked: Staff & service
Good location. Rooms are decent, bed was comfy. Interesting set up.
Stayed 1 night in Nov 2024

6/10 Okay

Kim Nga

Stayed 3 nights in Nov 2024

8/10 Good

shirin

Stayed 2 nights in Nov 2024

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ptoperty was very attractive with friendly and very efficient/ professional staff.....will definitely stay here again in the future!!
Stayed 4 nights in Nov 2024

8/10 Good

Nicole

Stayed 1 night in Oct 2024

10/10 Excellent

Krista

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay all around! Staff were awesome!
Stayed 1 night in Nov 2024