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Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Sauna, hydrotherapy, aromatherapy, hot stone massages
Children’s activities
2 restaurants, breakfast served
Point of interest
Point of interest

Reviews

7.0 out of 10

Good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Gym
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
5685 Falls Avenue, Niagara Falls, ON, L2E6W7
  • Oakes Garden Theatre
    2 min walk
  • Market Buffet
    1 min walk
  • Niagara Falls Station
    7 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    36 min drive

Room options

View all photos for Premium Room, 2 Queen Beds, View (Niagara Falls View)

View from room

Premium Room, 2 Queen Beds, View (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, View (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, View (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, View

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds (Walk In Shower)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds (Walk In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed, View (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Premium Room, 1 Queen Bed, View (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Blackout curtains, iron/ironing board, WiFi, bed sheets

Suite, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Blackout curtains, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, View (Niagara Falls View)

View from room

Standard Room, 1 King Bed, View (Niagara Falls View)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Access Tub)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible (Mobility, Access Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub, View (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View) | Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Jetted Tub, View (Niagara Falls View)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, View (Niagara Falls View)

Standard Room, 1 King Bed, Balcony (Niagara Falls View) | Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Balcony, View (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, View (Niagara Falls View)

View from room

Suite, 2 Bedrooms, View (Niagara Falls View)

  • Water view
  • Sleeps 4
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, View (Niagara Falls View)

View from room

Premium Room, 1 King Bed, View (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, View (Niagara Falls View)

Suite, 2 Bedrooms, View (Niagara Falls View) | Blackout curtains, iron/ironing board, WiFi, bed sheets

Suite, 2 Bedrooms, View (Niagara Falls View)

  • Water view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed, View (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 Queen Bed, View (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Embassy Suites by Hilton Niagara Falls Fallsview

Pool
Hot tub
Breakfast included
Restaurant
4.0 out of 5, Very good, (10920)
The price is CHF 137
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Embassy Suites by Hilton Niagara Falls Fallsview

About this property

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Hotel with 2 restaurants, steps from Oakes Garden Theatre
This hotel features 2 restaurants, a full-service spa and a casino. A casino shuttle is free. Other amenities include a water park (surcharge), a fitness centre and a bar/lounge. Housekeeping is available on request.
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers 234 accommodations with coffee/tea makers and a hairdryer. 55-inch flat-screen televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on request and fridges can be requested.
Recreational amenities at the hotel include a water park (surcharge), a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel. During your stay, you're just a quick walk from Clifton Hill. A free casino shuttle, 2 restaurants and a full-service spa are available.
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Splash around at the water park
  • Indulge with manicures and pedicures, massages or hydrotherapy at Christienne Fallsview Spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Oakes Garden Theatre and Fallsview Indoor Waterpark
  • Free casino shuttle service
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers its guests a full-service spa, a water park (surcharge), and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 7578 square feet (704 square metres) and includes conference space. A casino, a fitness centre, and spa services are also featured at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel. For a fee, parking is available.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:30 AM.
The Rainbow Room – This restaurant serves breakfast and lunch.
Prime Steakhouse – This steakhouse only serves dinner. Open daily.
Starbucks – On-site coffee shop. Open daily.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free casino shuttle
  • Parking on site (CAD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: CAD 24.95 for adults and CAD 14.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Prime Steakhouse
  • Starbucks
  • The Rainbow Room

Things to do

  • 1,700 slot machines
  • 40 gaming tables
  • Arcade/game room
  • Casino (95,000 square feet of space)
  • Evening entertainment
  • Full-service spa
  • Gym
  • Sauna
  • Shopping
  • Water park

Family friendly

  • Arcade/game room
  • Refrigerator on request
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from 9 October 2024 to 19 December 2024 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per night
  • 7.90 per cent destination fee will be charged.
  • Resort fee: CAD 18.03 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 24.95 for adults and from CAD 14.95 for children
  • Self-parking fee: CAD 40 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 9 AM to 9 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Hotel
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Niagara Falls

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 551 out of 1836 reviews" "
Rating 8 - Good. 436 out of 1836 reviews" "
Rating 6 - Okay. 331 out of 1836 reviews" "
Rating 4 - Poor. 255 out of 1836 reviews" "
Rating 2 - Terrible. 263 out of 1836 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

mariya

Stayed 1 night in Sep 2024

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, amenities
Loved the hotel and definitely get the balcony
Stayed 2 nights in Sep 2024

10/10 Excellent

Almond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Rosa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, just the building need renovations, looks old. Clean, classy beautiful place and good staff!
Stayed 1 night in Sep 2024

8/10 Good

Prem Sarit

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Liked the location & staff service. Room facilities could have been better
Stayed 1 night in Sep 2024

4/10 Poor

Élissa

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The property is very outdated, the toilet was broken, the elevator conditions are terrifying, the hotel itself is far from clean and we were lucky enough to have room neighbors blasting music till midnight.
Stayed 2 nights in Sep 2024

10/10 Excellent

Rosalie

Liked: Cleanliness
Stayed 2 nights in Sep 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Our only negative was the size of the room. We could barely walk around the bed so retiring and getting up was a bit tight.
Stayed 1 night in Sep 2024

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Emmanuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like the most is that everything was close and service was good the only thing i did not like is the fact there is no refrigirator in the room so it is hard to keep food
Stayed 2 nights in Sep 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the falls, we had a Fallsview room, which was nice, but was very outdated, especially the bathroom. Definitely needs a renovation. I did see signs that indicated they were in the process of renovating, hopefully they will finish sooner rather than later. The paint on the door in the bathroom looked like it had about 10 layers of paint on it, there is no fan in the bathroom, no light over the tub/shower so it’s a bit dark in there and there was mold/mildew on the grout on the shower walls and around the edge of the shower.
Stayed 2 nights in Sep 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older well kept property that was very clean and we had great view of the falls as I would recommended a falls view room as you can also catch the fireworks which are every night at 10:00. The staff was great and we did not encounter any issues . My only slight regret is not reviewing the whole bill as it seemed to have some charges that I was not expecting or understood. My bad I guess .
Stayed 3 nights in Sep 2024

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, except the bar fridge, which still had food in it from the last person who stayed. The staff was excellent very helpful.
Stayed 1 night in Sep 2024

10/10 Excellent

Mary jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Terry L.

Disliked: Amenities, property conditions & facilities
Just barely acceptable accommodations. Hotel is old and not updated.
Stayed 6 nights in Sep 2024

2/10 Terrible

Dhruv

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty curtains, Carpet in the room was not clean.
Stayed 1 night in Sep 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2024

10/10 Excellent

Kristi, Guntersville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is fantastic! We have already recommended this hotel to other travelers we’ve met.
Stayed 1 night in Sep 2024

8/10 Good

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Love location. Staff was helpful.
Stayed 2 nights in Aug 2024