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Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Sauna, hydrotherapy, aromatherapy, hot stone massages
2 restaurants, breakfast served
Point of interest
Point of interest
Children’s activities

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Gym
  • 24/7 front desk

Explore the area

Map
5685 Falls Avenue, Niagara Falls, ON, L2E6W7
  • Clifton Hill
    ‪2 min walk‬
  • Queen Victoria Park
    ‪3 min walk‬
  • Fallsview Indoor Waterpark
    ‪3 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪36 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds (Niagara Falls View)

View from room

Premium Room, 2 Queen Beds (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Partial Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds (Partial Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds (Walk-In Shower)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds (Walk-In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Premium Room, 1 Queen Bed (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Blackout curtains, iron/ironing board, WiFi, bed sheets

Suite, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Blackout curtains, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Niagara Falls View)

View from room

Standard Room, 1 King Bed (Niagara Falls View)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible (Accessible Tub)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View) | Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony (Niagara Falls View)

Standard Room, 1 King Bed, Balcony (Niagara Falls View) | Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Balcony (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Niagara Falls View)

View from room

Suite, 2 Bedrooms (Niagara Falls View)

  • Water view
  • Sleeps 4
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed (Niagara Falls View)

View from room

Premium Room, 1 King Bed (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Niagara Falls View)

Suite, 2 Bedrooms, View (Niagara Falls View) | Blackout curtains, iron/ironing board, WiFi, bed sheets

Suite, 2 Bedrooms (Niagara Falls View)

  • Water view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 Queen Bed (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

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View from property

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About this property

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Hotel with 2 restaurants, steps from Oakes Garden Theatre
This hotel features 2 restaurants, a full-service spa and a casino. A casino shuttle is free. Other amenities include a water park (surcharge), a fitness centre and a bar/lounge. Housekeeping is available on request.
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers 234 accommodations with coffee/tea makers and a hairdryer. 55-inch flat-screen televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on request and fridges can be requested.
Recreational amenities at the hotel include a water park (surcharge), a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel. During your stay, you're just a quick walk from Clifton Hill. A free casino shuttle, 2 restaurants and a full-service spa are available.
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Splash around at the water park
  • Indulge with hydrotherapy, manicures and pedicures or facials at Christienne Fallsview Spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Steps from Oakes Garden Theatre and Fallsview Indoor Waterpark
  • Free casino shuttle service
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers its guests a full-service spa, a water park (surcharge), and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 7578 square feet (704 square metres) and includes conference space. A casino, a fitness centre, and spa services are also featured at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel. For a fee, parking is available.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:30 AM.
The Rainbow Room – This restaurant serves breakfast and lunch.
Prime Steakhouse – This steakhouse only serves dinner. Open daily.
Starbucks – On-site coffee shop. Open daily.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free casino shuttle
  • Parking on site (CAD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: CAD 24.95 for adults and CAD 14.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Prime Steakhouse
  • Starbucks
  • The Rainbow Room

Things to do

  • 1,700 slot machines
  • 40 gaming tables
  • Arcade/game room
  • Casino (95,000 square feet of space)
  • Evening entertainment
  • Full-service spa
  • Gym
  • Sauna
  • Shopping
  • Water park

Family friendly

  • Arcade/game room
  • Refrigerator on request
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per night
  • 7.90 per cent destination fee will be charged.
  • Resort fee: CAD 18.03 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 24.95 for adults and from CAD 14.95 for children
  • Self-parking fee: CAD 40 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 9 AM to 9 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Hotel
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Niagara Falls

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 538 out of 1805 reviews" "
Rating 8 - Good. 430 out of 1805 reviews" "
Rating 6 - Okay. 325 out of 1805 reviews" "
Rating 4 - Poor. 250 out of 1805 reviews" "
Rating 2 - Terrible. 262 out of 1805 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, amenities
Great place
Stayed 2 nights in Oct 2024

4/10 Poor

THOMAS

Liked: Cleanliness
Disliked: Room comfort
Heat needed improvement
The heat was not working properly so the room was cold. Water for shower took a long time to get warm, never hot. When shower was in use the smoke detector went off. Bed was comfortable and balcony nice
Stayed 1 night in Oct 2024

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing views and close to literally everything you could want and more
Stayed 3 nights in Oct 2024

2/10 Terrible

Rick

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed on the 11 floor, Sewage gas coming up from the pipes who room smells, stuck for to days . leaking water also in the bathroom. How keeping come in our room at 9am while we were sleeping. Terrible experience with the hotel was offered nothing for the inconveniences.
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicole

Stayed 1 night in Oct 2024

2/10 Terrible

Natalie

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Sheets on bed wet. Room dirty and not what i booked.
Stayed 1 night in Oct 2024

6/10 Okay

Vivian

Travelled with family and small children
Disliked: Staff & service, amenities
Checked in late night last minute. Understandable maybe short of staff. However, when I called the concierge for toothbrushes, they said be there in 20 mins, we waited for over 2hrs for them to come. The bathroom is noisy too, you can hear your neighbour flushing toilet and water running in their showers.
Stayed 1 night in Oct 2024

8/10 Good

JOSE DE JESUS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property but they didn't offer microwave and minibar in room.
Stayed 1 night in Oct 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024

6/10 Okay

Cynthia

Travelled with family
Very over priced for the features it offers. Bathrooms were tight. Breakfast buffet was awesome.
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
I do not ever write reviews. Sadly, this hotel was so disappointing. We had no heat in the room. We tried bumping it up to 80, but it didn't matter. The front desk said sorry and that they were renovating.
Stayed 1 night in Oct 2024

2/10 Terrible

Sabita

Disliked: Cleanliness, staff & service, property conditions & facilities
we did not stay at the hotel last night. The hotel was terrible no heat no water no toilet paper. Everything was so horrible.. We checked out
Stayed 1 night in Oct 2024

10/10 Excellent

svetlana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I often stay in this hotel. Rooms are big and clean. Beds are comfy and swimming pool is always open.
Stayed 1 night in Oct 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice. It was apparent that there had been renovations ... the lobby, hallways, lighting - all tastefully done. The water had to be off for a few hours each day but there was plenty of notice. Beds were very comfortable and we had a view of the falls, as well as being able to see the fireworks from our room. I recommend the restaurant on the 10th floor for dinner and the breakfast buffet was wonderful.
Stayed 2 nights in Oct 2024

6/10 Okay

Wenmei

Liked: Cleanliness, staff & service
Poor tiny room
Stayed 1 night in Oct 2024

2/10 Terrible

Ramia

The room we’re in its premium room have no heating system it’s freezing paying all that money for nothing I would never come again
Stayed 1 night in Oct 2024

6/10 Okay

Richard

Stayed 1 night in Sep 2024

6/10 Okay

Mark

Travelled with family
Disliked: Property conditions & facilities
The stay was fine but the room was small and the king bed was of average comfort. For what you pay you really don’t get much. As for the service, it was excellent. The front desk clerk went out of his way to accommodate us. For that I give him top marks.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dawn

Travelled with family
We’re locals and could very well go home after a night out, but the hotel was very central and comfortable. Truly it was the friendly staff that’s will keep us coming back.
Stayed 1 night in Oct 2024

4/10 Poor

Christopher

No heat. Was told to early in season to turn on heat as told by maintenance person had to give us a electric heater. Many people complained about same issue but as always its always about money and profit even though temperature has dropped significantly at night..
Stayed 1 night in Oct 2024

2/10 Terrible

Amy Carol

Stayed 3 nights in Oct 2024

6/10 Okay

Kimberley

Business traveller
Stayed 4 nights in Sep 2024

6/10 Okay

Jennifer

Stayed 1 night in Oct 2024

10/10 Excellent

Andrea

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location is a plus
Stayed 2 nights in Sep 2024