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Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel

Terrace/patio
Terrace/patio
View from property
Lobby
Terrace/patio

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Breakfast available

Explore the area

Map
7001 Buffalo Avenue, Niagara Falls, NY, 14304
  • Fashion Outlets of Niagara Falls
    4 min drive
  • Niagara Falls State Park
    6 min drive
  • Seneca Niagara Resort & Casino
    7 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.)
    11 min drive

Room options

Room, 1 King Bed, Accessible (Mobility, Comm, Roll Shwr)

  • Sleeps 2
  • 1 King Bed

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility, Comm, Roll Shwr)

Hypo-allergenic bedding, down duvets, desk, blackout curtains

Room, 2 Queen Beds, Accessible (Mobility, Comm, Roll Shwr)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Mobility, Comm, Access Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

Hypo-allergenic bedding, down duvets, desk, blackout curtains

Standard Room, 2 Queen Beds, City View

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, River View

  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 King Bed, River View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, down duvets, desk, blackout curtains

Standard Room, 2 Queen Beds, Pool View

  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Bedrooms

  • Sleeps 7
  • 2 Queen Beds and 2 Double Sofa Beds

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Comm, Access Tub)

Hypo-allergenic bedding, down duvets, desk, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Mobility, Comm, Access Tub)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, River View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Hypo-allergenic bedding, down duvets, desk, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, River View

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Wingate By Wyndham Niagara Falls

Pool
Breakfast included
Free WiFi
Restaurant
3.7 out of 5, Good, (2929)
The price is CHF 65
for 1 night
includes taxes & fees
7 Jan - 8 Jan
Wingate By Wyndham Niagara Falls

About this property

Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel

Riverfront hotel with fitness centre and 24-hour business centre
This hotel features an indoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a 24-hour business centre and self parking. Housekeeping is available on request.
Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel offers 140 accommodations with coffee/tea makers and a hairdryer. Beds feature down duvets. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel. During your stay, you'll be close to Fashion Outlets of Niagara Falls. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the restaurant and the helpful staff
  • Just a 4-minute drive from Fashion Outlets of Niagara Falls and 6 minutes from Niagara Falls State Park
  • Dogs welcome for a fee (restrictions apply)
Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A vending machine, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this Niagara Falls hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:00 AM.
Bella Vista Ristorante – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 10 per night)
  • Extended parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: USD 9 to 18 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bella Vista Ristorante

Things to do

  • Bicycle rentals
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (84 centimetre high)
  • Lever door handles
  • Lift (183 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (106 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome for a fee
  • Only dogs are allowed
  • Maximum 1 (weight limit: 65 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 9 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 9 to 18 per person
  • Self-parking fee: USD 10.00 per night
  • A pet fee will be charged
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Four Points Niagara Falls New York
Four Points Sheraton Hotel Niagara Falls New York
Four Points Sheraton Niagara Falls New York
Sheraton Niagara Falls New York
Four Points Sheraton Niagara Falls Riverfront Hotel
Four Points Sheraton Riverfront Hotel
Four Points Sheraton Niagara Falls Riverfront
Four Points Sheraton Riverfront
Four Points Sheraton Niagara Falls
Four Points by Sheraton Niagara Falls Riverfront
Four Points by Sheraton Niagara Falls New York
Four Points by Sheraton Niagara Falls Riverfront
Four Points by Sheraton Niagara Falls New York
Four Points Sheraton Niagara Falls Hotel
Four Points Sheraton Niagara Falls
Hotel Four Points by Sheraton Niagara Falls Niagara Falls
Niagara Falls Four Points by Sheraton Niagara Falls Hotel
Hotel Four Points by Sheraton Niagara Falls
Four Points by Sheraton Niagara Falls Niagara Falls
Four Points Sheraton
Four Points Sheraton Hotel
Four Points by Sheraton Niagara Falls
Niagara Riverside Resort BW Premier Collection
Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel Hotel

Crowne Plaza Niagara Falls NY Riverside, an IHG Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 358 out of 1006 reviews" "
Rating 8 - Good. 254 out of 1006 reviews" "
Rating 6 - Okay. 175 out of 1006 reviews" "
Rating 4 - Poor. 112 out of 1006 reviews" "
Rating 2 - Terrible. 107 out of 1006 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Dessen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and great location
Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noce
Excellent!
Stayed 1 night in Sep 2024

10/10 Excellent

IELVE, Woodbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so nice to stay here. The room is big and clean with complete facilities. There are refrigerator, coffee maker, hair dryer, compact iron and ironing board. Unfortunately, there is no bottled water. Paid private parking is available with $10 per night. All the staff are friendly and this is a hotel with great views.
Stayed 1 night in Sep 2024

10/10 Excellent

Shacoya

Stayed 1 night in Sep 2024

4/10 Poor

Joel

Liked: Staff & service
Disliked: Cleanliness
We were beside an ice maker in 302. very noisy.
Stayed 1 night in Sep 2024

8/10 Good

Rashiem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so convenient and the view was just amazing
Stayed 1 night in Aug 2024

8/10 Good

teri

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
I highly suggest staying, overall great experince
We booked a hotel i found on here less then 10 min away from niagra falls. The lobby was welcoming with fresh water for guests. And the lounge. Outside the hotel by the water is aqesome to sit out and eat. Pool area was okay. Kids enjoyed it. But roof was leaking and area blocked off. But ping pong and cornhole was a hit. Rooms were decent ac in our room was amazing. Could use more sheeys on bed. And bed were hard! Only real negative thing we had! Terrible sleep. But we had a amazing waitress for the buffet this past sunday! Wish i caught her name. Was very generous and great woth the kids!
Stayed 3 nights in Aug 2024

4/10 Poor

Tsz Wan

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
When we first got into our room, there is a used sanitary pad in the garbage can inside the bathroom. It was shocking and disgusting to us. We notified the manager on duty and she immediately sent the housekeeping supervisor to follow up with us. The supervisor removed all the trash and the used pad and sanitized the area for us. Put in garbage bags (which was missing in the first place), and also provided us more towel as we have four people staying for four nights but only two towels were placed. We appreciated the friendly staff but the first impression with the uncleaned room was very bad. The view of the hotel was amazing if they could pay more attention to details, it could be a great hotel. It’s unfortunately that the hotel is lacking of cleaning staffs.
Stayed 3 nights in Aug 2024

10/10 Excellent

Matthew, Ossian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place and nice staff and room was clean
Stayed 1 night in Aug 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Resort and rooms were clean. Loved the bed!!!! Staff was very friendly. Heated indoor pool was nice except the water was cold, couldn’t get in. Will stay there again if I get the chance.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jose Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value!
Stayed 1 night in May 2024

8/10 Good

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Lisa

Travelled with family
The front entrance really needs to be cleaned up. Trash overflowing in 2 garbage cans, and lots of litter around front door and flower beds. It's a simple fix to have hotel staff sweep on a daily basis. The hotel redeemed itself with the beautiful back with deck and sitting area. First impressions!
Stayed 1 night in Aug 2024

10/10 Excellent

CHANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nice. Good service. Nice pool and play area. Just off of Niagra, but just far away enough to be cheaper.
Stayed 1 night in Aug 2024

6/10 Okay

Jared

Travelled with family
Liked: Staff & service
Average, needs TLC
I was in room 821 its bathroom was missing the toilet paper closer which is a nut essentially that goes on the end. When my daughter got out of the shower she got stabbed by the screw which is at knee level. The mattresses were very old and disgustingly brown stained underneath the sheets Springs popped up and got stuck down when we layed on the beds. Only 1 small trashcan for the whole room. Most of the negative reviews are accurate in my opinion. Since i am never going back to Niagara after touring I dont mind dumping my facts. I dont understand the paid parking if your staying there and holding another 100 dollars when they already got your payment for your stay and card # etc... in my opinion its dated and ran on the frugal or Meiser level since the rooms arent that cheap... it is basically an average hotel or motel with some perks, the prices for breakfast are ridiculous and i didnt see a continental breakfast as mentioned. Lol....
Stayed 2 nights in Aug 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and the room was very well kept.
Stayed 1 night in Aug 2024

6/10 Okay

Ravi

Travelled with family
Liked: Cleanliness, staff & service
I stayed with family. Location is average 15 min drive from fall, couple of pizza restaurants near by and locality is quite. The room I stayed was very small, no lock in bathroom, shower was spreading water to and fro, and no microwave oven(it was mentioned in room details too). There were ample parking space. Staffs were good. I stayed there just for a night. I would say it as good and average hotel (not a resort).
Stayed 1 night in Aug 2024

6/10 Okay

Clifford James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a nice location because near niagara falls
Stayed 2 nights in Aug 2024

6/10 Okay

Silvia

Travelled with family
Sandra was amazing. She helped us to change rooms to handicap room. We need more Sandra’s to help customers. She has a great attitude! Room 129- shower for handicap was not working. I had to bath my mom (80 years old) with buckets! Food (bufete) terrible! No bacon- really? Egg tasted bad. We won’t return.
Stayed 3 nights in Aug 2024

6/10 Okay

Joseph

Stayed 1 night in Aug 2024

2/10 Terrible

Nattana

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Well for starters it’s not resort the outside is terrible and needs remodeling and also has a foul odor around the property there was a vehicle with no tag covered in cob webs and spiders that looks like it’s been there for months . The inside was very beautiful until i got into the room the tub was stained wasn’t cleaned properly , i bypassed it and i went to put the guest pass sticker into my vehicle ( which goes back to the car sitting there for months but yet we are being told we will be towed ?) . I decided then hang out into the city to grab a bite come back to relax and notice something crawling by my head which was a lovely bed bug !!!!! So because I was four hours away from home in the middle of nowhere the location had no neighboring sister hotel for me to stay in i had to sleep in my car until the morning. I will never come here again you guys do not keep up with your beds or service because I’ve stayed at hotels that had lower class stars then you all and had no bed bugs!! I’m disgusted and I will be reporting you to the health department as well
Stayed 1 night in Aug 2024

10/10 Excellent

Deana, PITTSBURGH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great one night stay, staff extremely friendly. Bathroom clean, just tile/grout old on floor Great price!
Stayed 1 night in Aug 2024

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, staff was very nice!
Stayed 1 night in Aug 2024