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Empress Inn and Suites by The Falls

2.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Empress Inn and Suites by The Falls

Exterior
Reception
Pool
Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe
Exterior

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Laundry
  • 24/7 front desk
  • Room service
  • Parking available
  • Housekeeping

Explore the area

Map
5951 Clark Avenue, Niagara Falls, ON, L2G 3W3
  • Queen Victoria Park
    ‪5 min walk‬
  • Greg Frewin Theatre
    ‪5 min walk‬
  • Skylon Tower
    ‪6 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪38 min drive‬

Room options

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Double Room

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room

  • Sleeps 2
  • 1 Queen Bed

Family Room, Multiple Beds

  • Sleeps 6
  • 3 Queen Beds

Similar properties

Front of property

Oakes Hotel Overlooking the Falls

Pool
Hot tub
Restaurant
Air conditioning
3.4 out of 5, (7276)
The price is CHF 95
for 1 room
includes taxes & fees
26 Jan - 27 Jan
Oakes Hotel Overlooking the Falls

About this property

Empress Inn and Suites by The Falls

Victorian hotel connected to the convention centre in Niagara Falls with a 24-hour front desk
Along with a restaurant, this hotel has a bar/lounge and self parking. Free WiFi in public areas and a free manager's reception are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Empress Inn and Suites by The Falls offers 80 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and washers/dryers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch plasma televisions come with premium digital channels and video game consoles. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and designer toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the overall value at Empress Inn and Suites by The Falls. During your stay, you'll be connected to the convention centre and just a quick walk from Fallsview Casino. Free WiFi in public areas, a free manager's reception and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes helicopter/aeroplane tours
  • Guests speak favourably about the value of their stay and the location
  • Within a 10-minute walk of Fallsview Casino and Clifton Hill
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces.

Barbecue grills, a vending machine, and multilingual staff are also featured at the family-friendly Empress Inn and Suites by The Falls. An airport shuttle (available on request) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this Victorian Niagara Falls hotel.

The hotel hosts a free manager's reception on selected days.
Empress Inn and Suites by The Falls has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Limo/town car service
  • Parking on site (CAD 10 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant
  • Free manager's reception

Things to do

  • Helicopter/aeroplane tours
  • TV in common areas

Family friendly

  • Babysitting
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • In a regional park

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with premium digital channels
  • MP3 dock
  • Video game console

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay
  • Breakage deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 10.00 per day (in/out privileges)
  • Late check-out fee: CAD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Front desk staff will greet guests on arrival.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Empress Falls
Empress Inn
Empress Inn Falls
Empress Inn Elevate Rooms Niagara Falls
Empress Inn Elevate Rooms
Empress Elevate Rooms Niagara Falls
Empress Elevate Rooms
Empress Inn Suites by the Falls
Empress Suites By The Falls
Empress Inn Suites by Elevate Rooms
Empress Inn and Suites by The Falls Hotel
Empress Inn and Suites by The Falls Niagara Falls
Empress Inn and Suites by The Falls Hotel Niagara Falls

Empress Inn and Suites by The Falls Reviews

Reviews

6.0
Rating 10 - Excellent. 144 out of 1000 reviews" "
Rating 8 - Good. 244 out of 1000 reviews" "
Rating 6 - Okay. 233 out of 1000 reviews" "
Rating 4 - Poor. 154 out of 1000 reviews" "
Rating 2 - Terrible. 225 out of 1000 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jovita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

vincent

Stayed 1 night in Oct 2024

8/10 Good

MohammadAmin, Aurora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$89 for three people for a night, seems a good deal. Perfect to rest up and taking a shower to feel refreshed. Although we didn't need to use the fridge, it was not working for a while. Complementary hot brewed drink. Perfect location to walk in to the downtown and Falls. Thanks.
Stayed 1 night in Oct 2024

6/10 Okay

NADJIM

Travelled with family
Stayed 1 night in Oct 2024

2/10 Terrible

Margaret

Stayed 1 night in Oct 2024

2/10 Terrible

JENNY Y

Stayed 2 nights in Oct 2024

6/10 Okay

Fienan

Business traveller, Travelled with group
Liked: Staff & service
Not clean enough
Stayed 1 night in Oct 2024

6/10 Okay

Mohammed Murad

Liked: Cleanliness, staff & service, property conditions & facilities
Value for the money / Lot of stairs to climb
Stayed 1 night in Aug 2024

6/10 Okay

Nichole, Belleville

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are very old and dirty. We found rice all over our floor, dirty Kleenex under the bed and the walls have not been wiped down it seems in ages. There was also makeup on two of our face cloths and there was dust all over the dressers and night stand. It also smells like curry all throughout. Overall I would not stay here again or recommend anyone else does.
Stayed 2 nights in Sep 2024

6/10 Okay

Varnika

Stayed 2 nights in Sep 2024

10/10 Excellent

Gagandeep

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Carly

Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Joe Riz

Stayed 1 night in Jun 2024

8/10 Good

tian

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Need to pay additional 10 dollars for parking. Other rhan that, it's a decent inn for rhe price. Walkable distance to rhe falls.
Stayed 1 night in Sep 2024

10/10 Excellent

Juan

Stayed 1 night in Sep 2024

2/10 Terrible

sowjanya

Stayed 1 night in Sep 2024

6/10 Okay

Aundre

Travelled with family
Good sized room with 3 double beds. Mattresses were a little too firm. Not enough pillows. Noisy at times throughout the night. Toilet paper was very thin, not even sure it was 1-ply. A few lights were not working. Cable TV did not have many options. I would suggest investing in Smart TVs.
Stayed 1 night in Sep 2024

2/10 Terrible

Teresita

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t enjoy
Stayed 2 nights in Aug 2024

4/10 Poor

stuart

Disliked: Cleanliness, property conditions & facilities
Small, dated, old
Stayed 1 night in Sep 2024

6/10 Okay

Carla

Stayed 1 night in Sep 2024

6/10 Okay

Maria

Stayed 2 nights in Aug 2024

8/10 Good

Albin

Travelled with partner
Liked: Staff & service
Overall it was great and peaceful
Stayed 2 nights in Sep 2024

4/10 Poor

charles

Stayed 1 night in Aug 2024

8/10 Good

Razvan, Toronto

Liked: Amenities
Shower switch kind of funny and difficult to figure out.
Stayed 1 night in Sep 2024

2/10 Terrible

luma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024