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Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG

3.0 star property

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Photo gallery for Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG

2 bars/lounges
Exterior
Terrace/patio
Exterior
Property amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Room service
  • Pet-friendly

Explore the area

Map
327 Ontario St, St. Catharines, ON, L2R5L3
  • Montebello Park
    ‪2 min drive‬
  • FirstOntario Performing Arts Centre
    ‪3 min drive‬
  • Meridian Centre
    ‪3 min drive‬
  • St. Catharines, ON (YCM-Niagara District)
    ‪14 min drive‬

Room options

View all photos for Suite, 1 King Bed, Jetted Tub

Premium bedding, desk, soundproofing, iron/ironing board

Suite, 1 King Bed, Jetted Tub

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Premium bedding, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, desk, soundproofing, iron/ironing board

Suite, 1 Bedroom

  • 29 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, desk, soundproofing, iron/ironing board

Suite, 1 Bedroom

  • 29 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Premium bedding, desk, soundproofing, iron/ironing board

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 Single Bed

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Exterior

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  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, (54)
The price is CHF 119
for 1 room
includes taxes & fees
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About this property

Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG

Family-friendly hotel connected to the convention centre in Haig with free parking
Along with an indoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a rooftop terrace and a 24-hour business centre are on-site. Change of towels is available on request
Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG offers 181 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG. During your stay, you'll be connected to the convention centre and within walking distance of Montebello Park. Free WiFi in public areas, free self-parking and 2 bars are available.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Ostin's Restaurant
  • Cooked-to-order breakfast offered for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym and bicycles to rent
  • Just a 2-minute drive from Montebello Park and a few minutes from FirstOntario Performing Arts Centre
  • Cats and dogs welcome for a fee (restrictions apply)
Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG offers its guests an indoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 19375 square feet (1800 square metres) and includes a conference centre. A rooftop terrace, barbecue grills, and an arcade/games room are also featured at the family-friendly Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG. Self parking is free.

This 3-star St. Catharines hotel is smoke free.

Guests can enjoy cooked-to-order breakfast for a fee.
Ostin's Restaurant – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Baci Caffe – This coffee shop specialises in American cuisine and serves breakfast and lunch. Open daily.
Parkway Social – This bar specialises in American cuisine and serves lunch, dinner and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee: CAD 5 to 15 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Baci Caffe
  • Ostin's Restaurant
  • Parkway Social

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Bowling alley
  • Gym
  • Indoor pool
  • Piano
  • TV in common areas

Family friendly

  • Arcade/game room
  • Bowling alley
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (19,375 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 69.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed for Christmas Day:
  • Bar/lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: CAD 300.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 5 to 15 per person
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: CAD 69.00 (subject to availability)
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Cashless transactions are available
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel St. Catharines
Holiday Inn St. Catharines
Holiday Inn Hotel Suites St. Catharines Conference Center

Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 411 out of 1004 reviews
Rating 8 - Good. 346 out of 1004 reviews
Rating 6 - Okay. 134 out of 1004 reviews
Rating 4 - Poor. 59 out of 1004 reviews
Rating 2 - Terrible. 54 out of 1004 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility was clean, spacious and very inviting. The room was perfect and I love how it was decorated. The staff were very inviting. I would always choose this hotel in St. Catherine’s or so the locations. I rate 10/10 stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Matthew

Stayed 1 night in Oct 2024

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Tracy-Lyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovated
Totally Renovated well done !
Stayed 1 night in Oct 2024

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities
ideal for us
Stayed 2 nights in Oct 2024

4/10 Poor

Johannes

Business traveller, Travelled with partner
There was no safe in the room even though it was advertised every room had one. When we asked front desk, they said they were going to ask the manager if there’s something they can do. We never heard back. Breakfast was ok but one day a rat was roaming around the buffet area.
Stayed 4 nights in Sep 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Aug 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. I didn’t like that ice was not on all floors. The signage for that was poor.
Stayed 1 night in Oct 2024

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and room were great! Unfortunately there was lots of construction around the property and we could hear a lot of that from our room.
Stayed 1 night in Oct 2024

10/10 Excellent

Shawn

Stayed 1 night in Sep 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nicely decorated all the staff were very pleasant and accommodating. The room was quite spacious and very quiet for sleeping. I thought that they could provide one bottle of water for coffee for the morning not having to pay 7$s for the water in with the coffee pods. Free coffee in the lobby would be nice
Stayed 1 night in Sep 2024

8/10 Good

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
The door lock would not engage. When you turn the Jacuzzi tub on the waterline leaks.
Stayed 1 night in Aug 2024

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Dolly

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Thomas, wikwemikong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my family members house, bowling alley and gaming centre attached to the property. Close to the highway
Stayed 3 nights in Aug 2024

10/10 Excellent

Mia

Stayed 1 night in Aug 2024

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new property other than the addicts running around the hallways and street out front. I hate to sewer a property, but it’s the truth.
Stayed 1 night in Aug 2024

10/10 Excellent

Milan

Stayed 2 nights in Aug 2024

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service
The recent upgrades were nice.
Stayed 1 night in Aug 2024

6/10 Okay

Robert

Disliked: Cleanliness
The property is ok but the room was not too clean, there was dirt and hair in the whirlpool tub that we paid extra for so we didn't use it. The room was in a noisy part of was of the hotel just under the roof top patio and we we heard the constant shufflingofchairs. .The air-conditioner was loud and we didn't sleep well at all. $300.00 is allot to pay for a poor night sleep.
Stayed 1 night in Aug 2024

8/10 Good

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean. Friendly, efficient service. Bowling alley/bar was a nice touch. Easy drive to the Shaw Festival.
Stayed 1 night in Aug 2024