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The Giacomo, Ascend Hotel Collection

3.0 star property

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Lobby
Dining
Lobby
Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, individually decorated
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Gym
  • Housekeeping
  • Laundry

Explore the area

Map
222 First Street, Niagara Falls, NY, 14303
  • Seneca Niagara Resort & Casino
    ‪4 min walk‬
  • Niagara Falls State Park
    ‪5 min walk‬
  • American Falls
    ‪14 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Non Smoking 2 person Whirlpool in Bath

Premium bedding, down duvets, pillow-top beds, individually decorated

Standard King Non Smoking 2 person Whirlpool in Bath

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, individually decorated

Suite, 1 King Bed with Sofa bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Fireplace

Premium bedding, down duvets, pillow-top beds, individually decorated

Room, 1 King Bed, Accessible, Fireplace

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Fireplace)

Premium bedding, down duvets, pillow-top beds, individually decorated

Standard Room, 1 King Bed, Non Smoking (Fireplace)

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, individually decorated

Suite, Multiple Beds, Non Smoking

  • City view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard King Non Smoking 2 person Whirlpool in Bath with Fireplace

Standard King Non Smoking 2 person Whirlpool in Bath with Fireplace | Premium bedding, down duvets, pillow-top beds, individually decorated

Standard King Non Smoking 2 person Whirlpool in Bath with Fireplace

  • 24 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Jacuzzi

Premium bedding, down duvets, pillow-top beds, individually decorated

Standard Room, 1 King Bed, Jacuzzi

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Fireplace

Premium bedding, down duvets, pillow-top beds, individually decorated

Standard Room, 1 King Bed, Fireplace

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Reception

Seneca Niagara Resort & Casino

  • Pool
  • Hot tub
  • Spa
  • Parking included
4.3 out of 5, Excellent, (3265)
The price is CHF 257
for 1 room
includes taxes & fees
21 Mar - 22 Mar
Seneca Niagara Resort & Casino

About this property

The Giacomo, Ascend Hotel Collection

Art Deco hotel with free breakfast and 24-hour fitness centre
Along with a 24-hour fitness centre, this hotel has a bar/lounge and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a microwave in a common area, dry cleaning and a 24-hour front desk.
The Giacomo, Ascend Hotel Collection offers 41 accommodations with free newspapers and complimentary bottles of water. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

This Niagara Falls hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at The Giacomo, Ascend Hotel Collection gets good marks from our customers. During your stay, you're just a quick walk from Seneca Niagara Resort & Casino. You'll find features such as free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Relax with a drink at the lobby lounge
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests like the accommodation for the comfy beds, spaciousness and overall comfort
  • Just a 4-minute walk from Seneca Niagara Resort & Casino and 5 minutes on foot from Niagara Falls State Park
  • Pets welcome for a fee (restrictions apply)
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly The Giacomo, Ascend Hotel Collection. Self parking is free.

Guests are served a free buffet breakfast daily from 8:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 3 metres
  • Free secured self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (64 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Portable shower seat
  • Roll-in shower (206 centimetre wide)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (79 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Giacomo Hotel
Giacomo Hotel Niagara Falls
Giacomo Niagara Falls
The Giacomo Hotel Niagara Falls
Giacomo
The Giacomo, Ascend Collection
The Giacomo, Ascend Hotel Collection Hotel
The Giacomo An Ascend Hotel Collection Member
The Giacomo, Ascend Hotel Collection Niagara Falls
The Giacomo, Ascend Hotel Collection Hotel Niagara Falls

The Giacomo, Ascend Hotel Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 1006 reviews
Rating 8 - Good. 236 out of 1006 reviews
Rating 6 - Okay. 121 out of 1006 reviews
Rating 4 - Poor. 50 out of 1006 reviews
Rating 2 - Terrible. 43 out of 1006 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Anna-Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely rooms; however, the bathroom was exceedingly cold as there were no vents for heat in there.
Stayed 2 nights in Nov 2024

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Disliked: Room comfort
Weekend getaway. Our room was really cold and we were quickly moved to a suite with a fire place. The heat didn’t work in this room either but the fire place kept us warm. Water pressure in the shower was dismal. Breakfast was just ok.
Stayed 2 nights in Nov 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to the falls!!!
Stayed 3 nights in Nov 2024

2/10 Terrible

mary

Disliked: Cleanliness, staff & service, property conditions & facilities
I’m speechless
Stayed 3 nights in Nov 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bartender and staff were great!! Especially the man who coordinated our trip by cab across the border. Thank you sooo much!
Stayed 2 nights in Nov 2024

10/10 Excellent

Shawn

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great deal comparatively to other places I've stayed in vicinity of major attractions, access to top floor lounge area with views of the falls and surrounding area, so much was lit up for the holidays...
Stayed 1 night in Nov 2024

8/10 Good

judy

Stayed 2 nights in Oct 2024

10/10 Excellent

Krista

Stayed 1 night in Oct 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and the bed was comfortable. The complimentary breakfast was good. The hotel amenities could use some work.
Stayed 1 night in Nov 2024

6/10 Okay

Sheena

Decent room just wishes the view was better.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay. This art deco boutique hotel is a gem. The sky lounge is the icing on the cake. Staff was very kind and helpful. I will be back and would recommend!
Stayed 1 night in Nov 2024

10/10 Excellent

KIMBERLY M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice establishment
Stayed 1 night in Nov 2024

8/10 Good

Carol

Liked: Staff & service, amenities
Shower needed help. Room didn’t look like it had been vacuumed or dusted
Stayed 2 nights in Oct 2024

10/10 Excellent

Carolyn

Friendly staff and good location
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer, Eagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised by the hotel's neighborhood and, so close to the falls. The Canadian counterpart was much more developed and catered well to tourists.
Stayed 1 night in Oct 2024

6/10 Okay

Kiki, Tiffin

Travelled with family
Liked: Cleanliness, staff & service
Location of property and views toward falls were great. Bathroom window wouldn't shut and they didn't fix until the next day... Will probably choose different hotel if we go to Niagra Falls again, but it was overall a good experience.
Stayed 2 nights in Oct 2024

4/10 Poor

Gabor

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
All the windows were covered in dust and cobwebs from the outside. Most of the staff were pretty unfriendly Hot water for only 4-5m we couldnt even fill the bathtub up a quarter way before we lost all hot water. Bathtub jacuzzi it self was broken. Bed mattress quality was horrible and very cheap. We all woke up with pretty bad back pain after sleeping. For the amount of money they ask, this hotel is way too cheap and old.
Stayed 1 night in Oct 2024

6/10 Okay

mary

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff was wonderful. Attentive and cordial. The room was just okay.
Stayed 1 night in Oct 2024

10/10 Excellent

Kelly, Bangor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, room was clean and stocked. Parking was easy, 2 blocks from the state park so easy walking
Stayed 2 nights in Oct 2024

10/10 Excellent

Lesly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great lodging in Niagara Falls. Convenient location and loved the aesthetic.
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

NATASHA

Liked: Staff & service
Disliked: Property conditions & facilities
The room was clean and comfy. Staff was nice and accommodating. The daily breakfast was good, and they had complimentary lemon water, snacks ( cookies, muffins, brownies) available in the lobby. The pipes in the room were loud you can hear water flowing through the pipes all night if someone was taking a shower. The wall are very thin. I could hear the phone coversation of the person in the next room clearly. And the noise from the road was very noisy whether is was construction or street cleaning.

6/10 Okay

Colette

Liked: Cleanliness, staff & service
No robes. Walkable. No complaints.
Stayed 1 night in Oct 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
We came to visit USA side of Niagara Falls and had a nice stay at The Giacomo. Great location for walking to casino and American Falls.
Stayed 2 nights in Oct 2024

4/10 Poor

Lisa

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The Giacomo is great in theory, but the reality is quite disappointing. The rooms are old charm with modern upgrades (bathrooms, Keurig). Most staff are slothful. Front desk girl knew I was there for check in but ignored me. I said “hello” a few times but to no avail. I finally realized there was a bell so rang it and she finally came out. Then she mis-charged the amount due and ended up calling the room to say “come down and pay”, which was annoying but things happen. The breakfast crew looked as though they had an aversion to smiling. When I said good morning, thank you, or just smiled at staff they just gave me a weird blank stare. The bartender was even rude and lazy. She didn’t even acknowledge us when we came in, sitting on a chair watching TV, ignoring us. Then when she realized we were buying drinks she pepped up pretty fast. The only friendly employee: the lady who helped me check out- she actually smiled. Parking in is a minor pain. Finding your parking spot is weird since numbered spots aren’t chronological. The cost for this hotel is obscenely overpriced for what you get. At certain points, their lowest cost room (basic bed/TV/bathroom) was $603! We ended up spending $335 which I’ll kick myself for until the memory hopefully slips from my mind permanently. Also, staff let random homeless people sleep in the lounge. So if you value safety, the money you work hard for, and politeness, stay somewhere else.
Stayed 1 night in Oct 2024