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Apart Hotel Riviera - Grimaldi - Promenade des Anglais

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January 2025

Photo gallery for Apart Hotel Riviera - Grimaldi - Promenade des Anglais

Terrace/patio
Individually decorated, individually furnished, soundproofing
Superior Apartment, 1 living-room, 2 bedrooms, kitchen, balcony 0608819S0740 | City view
Full-sized fridge, microwave, oven, stovetop
Exterior

Reviews

7.0 out of 10

Good

Popular amenities

  • Washer
  • Outdoor space
  • Kitchen
  • Air conditioning
  • Free WiFi

Explore the area

Map
37 rue de la Buffa, Nice, Alpes-Maritimes, 06000
  • Place Massena
    4 min walk
  • Les Halles Grimaldi
    1 min walk
  • Massena Tramway Station
    5 min walk
  • Nice (NCE-Cote d'Azur)
    19 min drive

Room options

View all photos for Standard Apartment, 1 living-room, 2 bedrooms, kitchen US06088005181KP

Flat-screen TV, DVD player

Standard Apartment, 1 living-room, 2 bedrooms, kitchen US06088005181KP

  • 40 sq m
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Studio Suite

Standard Studio Suite | Living area | Flat-screen TV, DVD player

Standard Studio Suite

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed OR 1 Single Sofa Bed

View all photos for Standard Apartment

Standard Apartment | Living area | Flat-screen TV, DVD player

Standard Apartment

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Apartment

Standard Apartment | Living area | Flat-screen TV, DVD player

Standard Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Studio

Comfort Studio | Living area | Flat-screen TV, DVD player

Comfort Studio

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Apartment

Superior Apartment | Individually decorated, individually furnished, soundproofing

Superior Apartment

  • 46 sq m
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Apartment

Standard Apartment | Living area | Flat-screen TV, DVD player

Standard Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Apartment

Standard Apartment | Living area | Flat-screen TV, DVD player

Standard Apartment

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Apartment, 1 living-room, 1 bedroom, kitchen US0608817S0731

Individually decorated, individually furnished, soundproofing

Standard Apartment, 1 living-room, 1 bedroom, kitchen US0608817S0731

  • 36 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Apartment, 1 living-room, 1 bedroom, kitchen, balcony US0608817S0630

Individually decorated, individually furnished, soundproofing

Superior Apartment, 1 living-room, 1 bedroom, kitchen, balcony US0608817S0630

  • 46 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Apartment, 1 living-room, 2 bedrooms, kitchen US06088005181KP

Standard Apartment, 1 living-room, 2 bedrooms, kitchen US06088005181KP | Individually decorated, individually furnished, soundproofing

Standard Apartment, 1 living-room, 2 bedrooms, kitchen US06088005181KP

  • 40 sq m
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Apartment, 1 living-room, 1 bedroom, kitchen, balcony US0608817S0630

Superior Apartment, 1 living-room, 1 bedroom, kitchen, balcony US0608817S0630 | Individually decorated, individually furnished, soundproofing

Superior Apartment, 1 living-room, 1 bedroom, kitchen, balcony US0608817S0630

  • 46 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 living-room, 1 bedroom, kitchen, balcony US0608817S0630

Individually decorated, individually furnished, soundproofing

Superior Apartment, 1 living-room, 1 bedroom, kitchen, balcony US0608817S0630

  • 46 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Apartment

Comfort Apartment | Living area | Flat-screen TV, DVD player

Comfort Apartment

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Standard Apartment, 1 living-room, 1 bedroom, kitchen US0608817S0731

Individually decorated, individually furnished, soundproofing

Standard Apartment, 1 living-room, 1 bedroom, kitchen US0608817S0731

  • 36 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Studio, 1 Living-room, kitchenette, balcony 06088003766GT

Terrace/patio

Superior Studio, 1 Living-room, kitchenette, balcony 06088003766GT

  • 28 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Studio, 1 Living-room, kitchenette, balcony 06088003766GT

Terrace/patio

Superior Studio, 1 Living-room, kitchenette, balcony 06088003766GT

  • 28 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Studio, 1 Living-room, kitchenette, balcony 06088003766GT

Terrace/patio

Superior Studio, 1 Living-room, kitchenette, balcony 06088003766GT

  • 30 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Double Murphy Bed

View all photos for Comfort Studio Suite

Comfort Studio Suite | Living area | Flat-screen TV, DVD player

Comfort Studio Suite

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Studio, 1 Living-room, kitchenette, balcony 06088003766GT

Individually decorated, individually furnished, soundproofing

Superior Studio, 1 Living-room, kitchenette, balcony 06088003766GT

  • 28 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Apartment, 1 Bedroom, Garden View

Individually decorated, individually furnished, soundproofing

Classic Apartment, 1 Bedroom, Garden View

  • 42 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Apartment

Standard Apartment | Living area | Flat-screen TV, DVD player

Standard Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Studio

Standard Studio | Individually decorated, individually furnished, soundproofing

Standard Studio

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio

Standard Studio | Living area | Flat-screen TV, DVD player

Standard Studio

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio

Standard Studio | Terrace/patio

Standard Studio

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Double Sofa Bed

View all photos for Luxury Apartment

Luxury Apartment | Terrace/patio

Luxury Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Studio Suite

Flat-screen TV, DVD player

Standard Studio Suite

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio

Standard Studio | Living area | Flat-screen TV, DVD player

Standard Studio

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Double Sofa Bed

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4.0 out of 5, Very good, (1016)
The price is CHF 60
for 1 night
includes taxes & fees
6 Jan - 7 Jan
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About this property

Apart Hotel Riviera - Grimaldi - Promenade des Anglais

Aparthotel units with kitchens, a short walk to Place Massena
This smoke-free aparthotel features concierge services, a library and free WiFi in public areas. Other amenities include multilingual staff. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests will appreciate conveniences, such as a washing machine and a coffee/tea maker, while a flat-screen TV with satellite channels and a DVD player provide a bit of entertainment. Housekeeping is available on request.
Apart Hotel Riviera - Grimaldi - Promenade des Anglais offers 20 air-conditioned accommodations with DVD players and espresso makers. Each accommodation is individually furnished and decorated. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Nice aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

During your stay at Apart Hotel Riviera - Grimaldi - Promenade des Anglais, you're just a quick walk from Place Massena. Features include free WiFi in public areas, plus a round-trip airport shuttle (surcharge) and concierge services. This aparthotel has 20 apartments. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a washing machine and a flat-screen TV
  • Free WiFi
  • Amenities include multilingual staff, a lift and a terrace
  • Just a 4-minute walk from Place Massena and 4 minutes on foot from Promenade des Anglais
  • Airport shuttle service available for a fee
As a guest of Apart Hotel Riviera - Grimaldi - Promenade des Anglais, you'll find a library, a terrace, and multilingual staff. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Apart Hotel Riviera - Grimaldi - Promenade des Anglais also features concierge services and a lift.

This Nice aparthotel is smoke free.

Languages

English, French, Italian, Spanish

Property amenities

Beach

  • Beach nearby

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 26 per day)
  • 24-hour return airport shuttle on request for a surcharge

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Library

Outdoor areas

  • Terrace

Laundry

  • Washing machine

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Housekeeping (on request)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff

Location highlights

  • In the city centre
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 20 units
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 1:00 PM - 4:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information; front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [26 boulevard victor Hugo 06000 Nice]
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 500 per accommodation, per stay
  • A tax is imposed by the city: EUR 6.43 per person, per night
  • Cleaning fee: EUR 80 per accommodation, per stay, (varies per unit)
  • Administrative fee: EUR 1.50 per person, per night
  • A damage deposit of EUR 500 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 40 per vehicle (one-way)
  • Nearby parking fee: EUR 26 per day (328 ft away)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Apart Hotel Riviera - Grimaldi - Promenade des Anglais offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 1:00 PM - 4:00 PM.
Guests arriving after hours will need to go to the following location to check in: 26 boulevard victor Hugo 06000 Nice
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Property Registry Numbers: US0608817S0731, US06088005181KP, US0608817S0700, US0608817S0630, 0608819S0740, 06088003766GT

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Alcohol isn't served at Apart Hotel Riviera - Grimaldi - Promenade des Anglais.

Property is also known as

Apart Hotel Riviera Grimaldi Promenade Anglais Nice
Apart Hotel Riviera Grimaldi Promenade Anglais
Apart Riviera Grimaldi Promenade Anglais Nice
Apart Riviera Grimaldi Promenade Anglais
Apart Hotel Riviera Grimaldi Promenade des Anglais
Apart Riviera Grimal Promena
Apart Hotel Riviera Grimaldi Promenade des Anglais
Apart Hotel Riviera - Grimaldi - Promenade des Anglais Nice

Apart Hotel Riviera - Grimaldi - Promenade des Anglais Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 25 out of 91 reviews" "
Rating 8 - Good. 31 out of 91 reviews" "
Rating 6 - Okay. 13 out of 91 reviews" "
Rating 4 - Poor. 8 out of 91 reviews" "
Rating 2 - Terrible. 14 out of 91 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Connor

Travelled with partner
Liked: Property conditions & facilities
Excellent Location and perfect living space. Good price. Would stay again. However, apartment was dusty and some dishes were dirty when we arrived. The wifi was not available for the duration of our stay. We were expected to clean the entire apartment ourselves upon leaving which is probably why it wasn’t in amazing condition when we arrived. Overall amazing place, price, and location, just some little things that were a bit frustrating.
Stayed 4 nights in Sep 2024

8/10 Good

GREGORIO, la vega

Travelled with family
Liked: Cleanliness, amenities
This isin the middle of everything in nice
Stayed 4 nights in Sep 2024

4/10 Poor

Conrad

Liked: Cleanliness
Disliked: Room comfort
Misleading listing
Beware of this property, very misleading - they present as an Apart Hotel but are just a bunch of apartments managed by one company. The directions on the app were misleading. We followed the directions link and it brought us to the square we thought the hotel was in but is clearly not. After trying to find the property that was not there we found another address on the listing and that still was not right. Rang the provided phone number and they directed us to another location where (their office this time). Was met by staff who gave us keys and sent us to yet another location!!! Finally , this time we got to the apartment. The apartment itself was very small and only had a pull-out sofa bed. Also, there was no curtain, blinds or other window covering. The photos on the listing in no way represented the property we were given. Overall, the property listing was incredibly misleading and did not reflect the property we stayed in.
Stayed 2 nights in Sep 2024

8/10 Good

Haiyun

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2024

6/10 Okay

Verified traveller

the location of the hotel was great. But the communication for check in was not smooth. The front door to the apartment was so stuck that it's hard to open, only opened when you slide it upwards.
Stayed 2 nights in Sep 2024

8/10 Good

David, Essex

Stayed 3 nights in Jul 2024

4/10 Poor

Kathryn

Liked: Amenities
I could not access my apartment on arrival due to lack of communication. So as a solo 60 year old woman traveller I was stranded in a French City at night. I had to book into a hotel at a cost of nearly 400E. Expedia have refunded me for that minus first night cost of the apartment. So I’m waiting for Apart Hotel Riviera to refund that. Think I’ll have a battle - but will keep giving bad reviews until I receive the refund, AND I may have to go through the Ombudsman.
Stayed 10 nights in Jul 2024

8/10 Good

Edgar

Stayed 2 nights in Jul 2024

2/10 Terrible

Megan, Laconia

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The only good thing I can say was that the apartment was clean. The apartment door was a nightmare, we were blown off for hours by staff. They key for the door only unlocked it half the time, and you had the essentially kick the door to open it and slam it closed to shut it— clearly it’s a issue because there was a sign on the wall saying never to slam the door. I had emailed days prior with our arrival time, but no response and there was no one in the office when we arrived; there was a sign on the door with a phone number to call. They took hours to respond to our messages on WhatsApp— I called 10 times before they finally answered. Staff never responded to our messages about checking out, so we had to leave keys on the table and the door opened and unlocked.
Stayed 3 nights in Jul 2024

8/10 Good

Janet Susan

Travelled with partner
Liked: Amenities, property conditions & facilities
Property was well equipped and great location close to promenade supermarket and tram Flat was very clean inside but balcony area was dusty and dirty Communication wasn’t great we were given two addresses to collect the keys from and when we emailed and WhatsApped we didn’t get a response When we arrived the office was closed despite opening hours saying it was open and had to wait nearly half an hour for someone to come with keys
Stayed 6 nights in Jun 2024

10/10 Excellent

Tetyana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything: promenade, old city, beach, restaurants, patisseries, groceries. Good size apartment for 4 people. Bedrooms faced courtyard so it was very quiet. Well equipped kitchen.
Stayed 7 nights in May 2024

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was a pleasure to stay there everything was fantastic Thank you
Stayed 5 nights in May 2024

10/10 Excellent

Mircea, Montreal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property, caonfortabe and close to everyting. Beach at 10 mins walk, tram and train 7 minutes walk. We were very happy during the 4 nights we stayed.
Stayed 4 nights in May 2024

2/10 Terrible

Andy

Travelled with family
Check in was complete chaos. They gave us no relevant information, important directions we conveyed verbally, contradicting the written info in the room. We were given 3 hours to check in, and when I told them we couldn’t make it (by 30 minutes). None of the addresses in my check-in info were relevant. I would never recommend this. They need to get their house in order.
Stayed 3 nights in Oct 2023

10/10 Excellent

Sandra

Stayed 3 nights in Sep 2023

4/10 Poor

Stuart

Travelled with family
If you like a gamble stay here
I so wish I’d listened to the previous poor reviews. They describe our exact experience. The location was not where we booked. The arrival process was poor. The map location on hotels we site was blocks away from the booking reference. They have multiple properties and had this property been advertised properly it would have found a much cheaper price point, one that people would be more accepting of. The photo on the booking had a wonderful balcony. Rather our building was covered by construction shade cloth and was not the one in our booking. The air con was in the living area so we had to keep all the doors closed in the kitchen and other rooms to funnel air into the bedrooms. The soap in the bathrooms comprised sachets similar to those you would get ketchup in. I am a very regular traveller with my family and do not stay five star ever, but I do expect to get what I pay for.
Stayed 4 nights in Jul 2023

6/10 Okay

Gillian

Stayed 4 nights in May 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was as expected!
Stayed 4 nights in May 2023

10/10 Excellent

Fergal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely appartment in a great location.
Within walking distance to downtown Nice, Old Nice and the seafront. Also near the tram and within walking distance of Gare de Nice Ville. Plenty of supermarkets, restaurants and bars very nearby. Was in very good condition, very clean and contained everything I needed for a week long stay. Also the letting agency were very helpful and friendly and on hand to give help and information.
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great location but old beds and apartments
The apartment was old and had a weird smell to it once u walked in from the outside. The location was amazing staying in old town though. The bathroom was good but the beds were very old and falling apart .
Stayed 3 nights in Sep 2018

10/10 Excellent

Theodore

Liked: Cleanliness, property conditions & facilities, room comfort
Overall, a great stay
Check in to the apartment was super smooth, staff was really helpful about local places to eat and things to do. The apartment was right on the beach and waking up to the crystal blue bay was incredible. With the deposit, I was told the deposit was release at the same time as check out, and this seems to have been the case. I bank with Monzo who have unparalleled service, and could refund the held deposit to me immediately when I got confirmation from Apart Hotel Riviera, but I think this caused confusion with the hotel about what I was requesting. I did however finally get the confirmation and everything was sorted. I’d definitely stay again.
Stayed 2 nights in Sep 2018

8/10 Good

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Recommended
We got a spacious room but there was no elevator working
Stayed 2 nights in Oct 2017

4/10 Poor

Verified traveller

Disliked: Room comfort
Accommodation will vary
The booking made was not where or what I realised it was going to be - it's through a company that has a few apartments they sub-lease. Made it very confusing to find and address took me to the wrong hotel. Not a great start. Apartment itself was ok, neat and compact and some-what clean.

2/10 Terrible

Prue, Brighton

Disliked: Cleanliness, property conditions & facilities, room comfort
Owners and holiday makers badly let down
Espace Victor Hugo had a number of defects: the heavy wooden bed head not fixed,fell over and could have injured us if we'd been in bed! Wall behind was filthy with large patches of damp. Kitchen tap was so wobbly had to hold it to use it. Electric wirings exposed tugged out of the wall. Lavatory/shower situated in glass box only partly frosted in the middle of the flat. Flat stank of smoke in spite of non-smoking policy. We photographed defects and contacted agent. He quickly moved us into Victor Hugo Balcon 2 - better, but still not entirely right. The WIFI couldn't be used because sticker showing password torn and couldn't be read, so ended up standing outside the first flat and using that password.We agreed to this but not very convenient. Couldn't make heating work because it was set to air-conditioning and we hadn't been shown how to alter that. There were no blankets, and the flat was so cold (23-29 Feb) We ended up sitting around the cooker. The bullying tone of contract - "you must fold your bedding and clean the floors otherwise you will be charged" made us worried about getting deposit back.Clearly the same attention had not been given to the flats under their management. To be fair the agent was very polite and did his best in bad circumstances. One of the problems with this booking is that the agent was only available 13-18h which isn't convenient when you want to enjoy your holiday!

2/10 Terrible

migui, california

Disliked: Staff & service, room comfort
1 and half mil
THIS IS NOT A HOTEL is an apartment rental in differents locations of Nice. We got an studio with pull out sofa. The major problem was that in the offer did not showed cleaning fees $58. We arrived from the airport to the location showed in the map, but there was not any hotel. Our taxi driver called the number showed in the reservation and is was told to drive us to the apartment office building. Total taxi bill, back and for, was 55 euros. We wait 1/2 an hour until an apartment was assigned and we walk with one employee several blocks with the luggages until we reach the assigned apartment. We paid the whole bill in the office, but at the apartment we were notified of the choice to paid US 58 or clean our-selves. We told them we are going to clean our selves because it was a very small studio. We took a very good care to clean floors, windows, counters, bathtubs, etc. etc, but latter on we were charged with $58 anyway. We called the number and they told us to send an E-Mail, never answer. Thank to Expedia who took the matter with the pseudo hotel.