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Hotel Riu Palace Pacifico - Adults Only - All Inclusive

4.5 star property

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Photo gallery for Hotel Riu Palace Pacifico - Adults Only - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Reception hall
Aerial view
6 bars/lounges, swim-up bar, poolside bar
Minibar, in-room safe, laptop workspace, blackout curtains

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • All-inclusive

Explore the area

Map
Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY, 63732
  • El Tigre Golf at Paradise Village
    ‪5 min drive‬
  • Nuevo Vallarta Beach
    ‪5 min drive‬
  • Playa Bucerías
    ‪9 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, Oceanfront (Elite Club, M)

Plasma TV

Suite, Oceanfront (Elite Club, M)

  • 70 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, Oceanfront (Elite Club, M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (Elite Club, M)

  • 33 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club, M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Elite Club, M)

  • 33 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (C)

  • 31 sq m
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • 32 sq m
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

View all photos for Junior Suite, Ocean View (Elite Club, B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Elite Club | B2C-CA)

Plasma TV

Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club, L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Elite Club, L)

  • 33 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (Elite Club, L)

  • 33 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Ocean View (U)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

  • 33 sq m
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (U)

  • 33 sq m
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (U)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Elite Club, U)

Plasma TV

Suite, Oceanfront (Elite Club, U)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (Elite Club, U)

  • 33 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club, U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Elite Club, U)

  • 33 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 1 King Bed (M)

Junior Suite, 1 King Bed (M) | Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 1 King Bed (M)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (L)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Ocean View (L)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Balcony, Sea View (E)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite, Partial Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Ocean View (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-CA)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Partial Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Suite, 2 Bedrooms, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Suite, Oceanfront (Elite Club, E)

Plasma TV

Suite, Oceanfront (Elite Club, E)

  • 70 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Partial Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Suite, 2 Bedrooms, Partial Ocean View (C)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-CA)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (M)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club, E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Elite Club, E)

  • 33 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (Elite Club, E)

  • 33 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (U)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (E)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Elite Club, B2C-US)

Plasma TV

Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (L)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Ocean View (M)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Ocean View (B2C-US)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club, B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (M)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Partial Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Suite, 2 Bedrooms, Partial Ocean View (U)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite, Ocean View (Elite Club, C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Elite Club, C)

  • 33 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Elite Club, C)

Plasma TV

Suite, Oceanfront (Elite Club, C)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (Elite Club | C)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (C)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

View all photos for Junior Suite, Partial Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Ocean View (C)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (C)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

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About this property

Hotel Riu Palace Pacifico - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Pacifico - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Housekeeping is available on request.
Hotel Riu Palace Pacifico - Adults Only - All Inclusive offers 445 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas and includes dining tables. Plasma televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries. This Nuevo Vallarta property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Hotel Riu Palace Pacifico - Adults Only - All Inclusive. During your stay, you're just a quick walk from Bay of Banderas. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 9 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 3 outdoor pools
  • Indulge with massages, aromatherapy or facials at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a gym, kayaking and sailing
  • Guests have great things to say about the pool and the helpful staff
  • Just a 5-minute walk from Bay of Banderas and 5 minutes by car from Nuevo Vallarta Beach
Hotel Riu Palace Pacifico - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Hotel Riu Palace Pacifico - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a health club and a garden. Free self parking is available. A complete renovation of Hotel Riu Palace Pacifico - Adults Only - All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 4.5-star Nuevo Vallarta property.

Guests are served a free buffet breakfast daily from 7 AM to 11:30 AM. The property hosts a free manager's reception daily.
Fusion restaurant Krystal – On-site theme restaurant.
Asian restaurant Kyoto – On-site theme restaurant. Open daily.
Elite Club Restaurant – On-site fine-dining restaurant. Open daily.
Italian rest La Toscana – On-site theme restaurant. Open daily.
Steak House – On-site steakhouse. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Asian restaurant Kyoto
  • Elite Club Restaurant
  • Fusion restaurant Krystal
  • Italian rest La Toscana
  • Steak House

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Kayaking
  • Sailing
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas
  • Volleyball
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Pacifico - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palace Pacifico
Palace Pacifico Riu
Riu Pacifico
Riu Pacifico Palace
Riu Palace Pacifico
Riu Palace Pacifico All Inclusive
Riu Palace Pacifico All Inclusive Nuevo Vallarta
Riu Palace Pacifico Nuevo Vallarta
Riu Palace Pacifico Hotel Riviera Nayarit
Riu Palace Pacifico All Inclusive All-inclusive property
Riu Pacifico Inclusive inclus
Riu Palace Pacifico All Inclusive
Riu Palace Pacifico Adults Only All Inclusive

Hotel Riu Palace Pacifico - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2135 out of 3149 reviews
Rating 8 - Good. 627 out of 3149 reviews
Rating 6 - Okay. 231 out of 3149 reviews
Rating 4 - Poor. 83 out of 3149 reviews
Rating 2 - Terrible. 73 out of 3149 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Scott Coburn

Disliked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 6 nights in Jan 2025

2/10 Terrible

Robert, Parksville

The Riu does not take reservations for the restaurants unless you get a upgrade to the "Elite" package. Had to line up and arrive 1 hr early to get a spot in the steakhouse. Couldn't get in several evenings in spite of tables being empty
Stayed 14 nights in Jan 2025

10/10 Excellent

Arshdeep

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Sep 2024

6/10 Okay

Angelica L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food choices not the standard expected. All desserts looked beautiful but not myself or husband could eat it. We loved the service and the staff. We wouldn’t go back counting on the entertainment. We walked out on all of them except the Mariachi. It’s a beautiful location, very relaxing and peaceful. No food wowed us at all. For the kind of money we spent, we wanted to eat better food, not just A LOT of food. Hope this helps
Stayed 5 nights in Dec 2024

10/10 Excellent

Lance Kou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would highly recommend resort. Low key and relaxing
Stayed 6 nights in Jan 2025

10/10 Excellent

Bernard

Stayed 4 nights in Jan 2025

8/10 Good

Rebecca Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

BRITTANY LAURA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU Palace Pacifico is the best adults only resorts hands down!!!!
Stayed 7 nights in Jan 2025

8/10 Good

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and staff outstanding. Many choices for dinner. My biggest concern was the tap water was not potable/drinkable. With such an upscale resort such as this, I would expect drinkable water. The hotel was good about providing bottled water upon request but I had a fear the days I was there. The restaurants did sever drinkable water. We waited outside the Steak House for 45 minutes prior to it opening to ensure we got a seat. They could expand by taking over some of the La Peninsula space which was hardly used. The steak was flavorful but the lobster was tough and did not have much flavor. I got food poising that night that lasted about 6 hours so I don't think it had to do with the water. Probably the lettuce washed in unpotable water??? I would definitely return if they can upgrade to potable water.
Stayed 10 nights in Jan 2025

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property and facility with terrific staff. My two complaints would be the smoking on the beach, there were areas to smoke but they were not enforced, which was very frustrating. Also, the beds were very soft/worn in. Other than that, it’s a lovely place. The staff are wonderful!
Stayed 8 nights in Jan 2025

10/10 Excellent

Danielle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the Riu Palace Pacifico and would recommend this to anyone! The new remodel is spectacular, especially the pool area! The beach is so close and allowed us to walk to the other resorts. WE would go back again!
Stayed 4 nights in Jan 2025

10/10 Excellent

Samuel Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, amazing staff!
Stayed 7 nights in Jan 2025

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fabulous! We enjoyed all 5 days and didn’t want to leave! Every guest that we met had been to the property before and they come back regularly. That’s indicative of a great resort! The only issue we had was that the rainfall shower head didn’t work but there was a second shower head to use. We struggled with the tv but we weren’t too concerned about it since we weren’t in the room much. Overall, it was an amazing time.
Stayed 5 nights in Jan 2025

10/10 Excellent

Brandette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing vacation!
Stayed 9 nights in Jan 2025

8/10 Good

Warren Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were polite and courteous. Convenient on the beach. However, not accommodating, flexible or helpful with all change requests. Also, no quality tequila available. Small complimentary gift was appreciated.
Stayed 4 nights in Jan 2025

6/10 Okay

Karen Ladet

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, quiet all-inclusive north of all the PV action. The property is newly renovated and very nice. The food options are varied and delicious and the Elite Club package was totally worth it. Only draw back is the open air theatre that plays very loud music until 10:30pm. If you have interior room (even an ocean front suite), do not expect to go to bed early. Our favorite thing was the service! Countless kind and helpful employees! Some of the best service we’ve had in years.
Stayed 3 nights in Jan 2025

2/10 Terrible

Luz

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
We like the bartenders in the lobby area Luis and Rodolfo they have excellent customer service skills and were always professional and attentive to my husband and I. Too bad for other staff members that made us feel that we didn't belong in other areas of the hotel. Even the bellboy made it clear that there is a preference to other races/ethnicities over us hispanics. We picked this hotel because of our great experience at the Riu in Cabo San Lucas. We felt that both properties run so different, but will never go back to either. We take this very seriously and we like to feel that our money is being well spent.
Stayed 3 nights in Jan 2025

10/10 Excellent

Stephanie Renae, Waubay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was disappointed in facing a vacant property that is not attractive and the room was efficient but not luxurious in any way (towels and robes are thin/cheaper, nothing like ear swabs or shower caps). The cleaning crew did a good job daily, liked the closet and safe which lit up and opened from top, restaurants were pretty good and we tried them all, buffet was quite good. The staff mostly seemed irritable and like they don't really enjoy their jobs. You tip for everything and they appreciate it. Beach pretty nice and very walkable especially mid afternoon-but stepped on a bee which ruined three days. Another girl got stung by stingray. Piano player/singer was enjoyable but same every night. Offered specialty bartender every night which was nice. Liked the water exercise class and nice warm pools. Six nights was plenty for us.
Stayed 6 nights in Jan 2025

8/10 Good

MaryAnn, St Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but there are 2 things I wish were corrected. The TV selection was horrible. We have stayed in several locations in Mexico and never had a issue. The second is bathrooms. It seems there was a lack of bathrooms.
Stayed 4 nights in Jan 2025

8/10 Good

Ryan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire establishment and staff was amazing but the food was just not good at all. Also, the "sports bar" needs more TVs. The food there was truly disgusting.
Stayed 5 nights in Jan 2025

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and hotel were exquisite! The pictures do NOT do it justice! The staff was impecable and so friendly. And the food was amazing, variety, quality flavors .. all so great! We just needed more time there that's all! We will be back again!
Stayed 4 nights in Jan 2025

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous resort with excellent staff, food, spa, and pool. Beautiful beach though not the best for swimming (the occasional stingray swimming by) but one of the best spots to relax and be pampered. A hidden gem.
Stayed 6 nights in Jan 2025