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The Palm Beach Resort

3.0 star property

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Photo gallery for The Palm Beach Resort

Sun-loungers, beach umbrellas, beach towels, beach bar
In-room safe, free WiFi
3 bars/lounges, beach bar
Property entrance
Deluxe Bungalow, 2 Bedrooms, Lake View | In-room safe, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
1 Brasserie Street to Cap Rubona, Nyayumba, Western Province
  • Nyamyumba Hot Springs
    ‪4 min drive‬
  • Université Libre de Kigali
    ‪9 min drive‬
  • Rwanda Tourism University College
    ‪12 min drive‬
  • Gisenyi (GYI)
    ‪24 min drive‬

Room options

View all photos for Deluxe Double Room, Lake View

Deluxe Double Room, Lake View | In-room safe, free WiFi

Deluxe Double Room, Lake View

  • 27 sq m
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Bungalow, 2 Bedrooms, Lake View

Deluxe Bungalow, 2 Bedrooms, Lake View | In-room safe, free WiFi

Deluxe Bungalow, 2 Bedrooms, Lake View

  • Lake view
  • Sleeps 2
  • 2 Single Beds

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  • Free WiFi
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The price is CHF 38
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includes taxes & fees
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About this property

The Palm Beach Resort

Lakefront hotel with free breakfast and bars/lounges
A restaurant, 3 bars/lounges and a beach bar are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe and a meeting room.
The Palm Beach Resort offers 10 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to furnished patios. This accommodation offers separate dining areas. Televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at The Palm Beach Resort, you'll be close to Gisenyi Beach. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a beach bar and 3 bars/lounges
  • Amenities include free newspapers in reception, a meeting room and a computer
  • 9 minutes by car from Université Libre de Kigali and 12 minutes from Rwanda Tourism University College
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. Free breakfast is served. A computer station is on site and WiFi is free in public spaces.

A terrace, barbecue grills, and a garden are also featured at The Palm Beach Resort. Self parking is free.

This 3-star Nyayumba hotel is smoke free.

Guests are served a free buffet breakfast.
The Palm Beach Resort has a restaurant on site.
Room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Living room
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a lake
  • Picnic area
  • Terrace

Accessibility

  • No lift

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • Free bottled water
  • Room service
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 11:30 AM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children may not be eligible for complimentary breakfast.

Property is also known as

Palm Beach Resort Gisenyi
Palm Beach Gisenyi
The Palm Beach Resort Hotel
The Palm Beach Resort Nyayumba
The Palm Beach Resort Hotel Nyayumba

The Palm Beach Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 5 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 1 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 1 out of 11 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
YES
LOVE this place the vibe is incredible. The pillows aren’t great but other than that this place is a winner.
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Traditional cottage was poorly equipped. Modern cottage significantly better. Manager and staff were extremely helpful at all times. Breakfasts were excellent Payment was an issue as I had decided to pay the resort on arrival but payment was deducted from my card 3 days before arrival. The traditional cottage was found to be unacceptable and a downgrade to modern was agreed but no refund was offered.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
It was nice. They said they canceled my Expedia reservation because they don’t like how Expedia takes thirty days to reimburse them. They charged me $80 to stay and did not cancel the reservation. Expedia charged me $94.43 for the same stay
Stayed 1 night in Mar 2019

4/10 Poor

disappointed

Disliked: Cleanliness, staff & service, property conditions & facilities
My room was not available at check in. First I was told that I had no booking and then I was told that I was checking in too late (11pm) despite the fact I pre-paid the room on Expedia Expedia was great; they offered to help find another room in town and rebated the money for the Palm Beach the next morning. Advice is to confirm with the property before you depart on vacation that your room is held; which typically should not be necessary
Stayed 1 night in Dec 2018

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serenity
A relaxing place with a great garden on the edge of the lake with a breathtaking view
Stayed 3 nights in Dec 2018

10/10 Excellent

Benhilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hidden gem of paradise
This place is totally paradise as per name. The location, hospitality of staff who can not do enough for you is amazing. This made the holiday special and truely memorable . Will highly recommend to couples who want a fantastic ambience and recharge their batteries in a romantic setup. We will DEFINATELY be back.....Thank you
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect oasis
Apparently around for 16 years and prefected as a lovely Oasis right on the water, minutes from a few great local restaurants.
Stayed 1 night in Aug 2018

4/10 Poor

Fabien

Liked: Cleanliness, room comfort
Disliked: Staff & service
A éviter
Description hotels.com totalement mensongère c’est une honte ! On vous fait miroiter des choses qui n’existent pas (cuisine dans la chambre, télévision). Service de restauration bon mais d’une lenteur extrême
Stayed 4 nights in Aug 2019

10/10 Excellent

Jacob V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never forget the running waiters
This is a fantastic place. The facilities are a bit rustic, and there is no aircondition, but the service was amazing and personal, and the location in the midst of a lush garden on the coast of Lake Kivu was just fantastic. It is just a shame that there is no swimming in the lake - and no pool. There was a great atmosphere in the restaurant with a fire pit on the floor and a local music performance one evening. And something I never saw before: Running waiters!!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally amazing. So nice, helpful and always wanted to make sure we were happy. They organize for us days trips with drivers and it was really worth it. The location was great just on Lac Kivu. It was a great place to relax and go for walks in the area. The food offered was also really good
Stayed 2 nights in Jan 2019

2/10 Terrible

Daniel Enrique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vorsicht ist hier geboten!!!
Ich buchte am 25 Dez. einen Bungalow als wir dort ankamen sagte der Manager uns das er keine Buchungen von Hotels.com oder Expedia akzeptiere sondern nur bar oder mit Kreditkarte und unsere Buchung stoniert wurde er hätte das Hotels.com mitgeteilt. Wir protestierten und zeigten ihm unsere Bestätigung und wollten das mit Hotels .com sofort klären . Leider erreichte man natürlich keinen an Weihnachten und nach gut 30 min setzte er uns unter Druck entweder ihr bezahlt das Zimmer oder ihr müsst die Anlage verlassen. Also waren wir gezwungen nochmal zu bezahlen und das zu einem höheren Preis. In Deutschland zeigte sich Hotels.com kulant und erstattete uns die unaehmlichkeiten aber erst nachdem wir beweisen konnten das wir doppelt gezahlt hatten. Der Manager behauptete gegenüber Hotels.com wir wären nie erschienen. Hier wollte jemand wahrscheinlich 2x kassieren. Die Anlage ist nicht so modern wie sie auf den Bildern erscheint. Der Garten war schön die Bungalows sind deutlich in die Jahre gekommen. Die Essensbestellung dauert mindestens 45 min manchmal 1,5 Stunden.
Stayed 2 nights in Dec 2018