6/10 Okay
Andrea
Travelled with family
19 Nov 2024
Liked: Staff & service
Disliked: Amenities
Overall, just average, housekeeping detail is key for me when on vacation maybe I choose the wrong hotel but yet I think they could go an extra mile.
*Corners had dust and dirt from base boards to around the sink.
* Refill tissue box, coffee and creamer in the room, after each guest shampoo and hand wash just so it looks new even if I didn't use the shampoo I want to feel as if everything in replenished.
*I sat and used pool not once did the waiter in al fresco dining area come ask if I wanted to purchase a drink or wanted something money lost FOR HOTEL. the reason I went into pool was because I came to hotel at 4 pm from touring El Zócalo to find my room STILL NOT CLEANED.
*ROOM LINEN IS NOT CHANGED IF NOT REQUESTED.
*********OVERALL AVERAGE
ALL THOUGH THERE WAS 3 GENTLEMAN AT FRONT URIEL AND OTHERS THAT MADE ME FEEL AT HOME SUPER HELPFULL 10/10.
FIESTA INN DETAIL IS IMPORTANT SOME COLORFULL ART AND FLOWERS WOULD MAKE THE HOTEL OAXACA . THE SMELL AS SOON AS YOU WALK IN IS GREAT 10/10. RESTAURANT INSIDE 6/10.
Andrea
Stayed 5 nights in Nov 2024