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Hostal Incanto

2.0 star property

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March 2025

Photo gallery for Hostal Incanto

Mountain view
Standard Shared Dormitory, Mixed Dorm | 12 bedrooms, down duvets, Select Comfort beds, free WiFi
Exterior detail
Hallway
Exterior detail

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking available
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
H.P. Pillcohuasi E-12, Ollantaytambo, Cusco, 08676
  • Plaza de Armas
    ‪3 min walk‬
  • Inca Bridge
    ‪8 min walk‬
  • Pinkuylluna Mountain Granaries
    ‪9 min walk‬
  • Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪105 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed, Private Bathroom

Standard Double Room, 1 Double Bed, Private Bathroom | 12 bedrooms, down duvets, Select Comfort beds, free WiFi

Standard Double Room, 1 Double Bed, Private Bathroom

  • 12 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

Standard Single Room, 1 Bedroom

  • 12 sq m
  • Sleeps 1
  • 1 Large Single Bed

Standard Twin Room, 1 Bedroom

  • 16 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard Quadruple Room, Multiple Beds, Private Bathroom

Standard Quadruple Room, Multiple Beds, Private Bathroom | 12 bedrooms, down duvets, Select Comfort beds, free WiFi

Standard Quadruple Room, Multiple Beds, Private Bathroom

  • 16.0 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 2 Large Single Beds

View all photos for Standard Triple Room, 1 Bedroom, Private Bathroom, Mountain View

Standard Triple Room, 1 Bedroom, Private Bathroom, Mountain View | 12 bedrooms, down duvets, Select Comfort beds, free WiFi

Standard Triple Room, 1 Bedroom, Private Bathroom, Mountain View

  • 16 sq m
  • Mountain view
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Standard Double or Twin Room, 1 Bedroom, Private Bathroom, Mountain View

Standard Double or Twin Room, 1 Bedroom, Private Bathroom, Mountain View | 12 bedrooms, down duvets, Select Comfort beds, free WiFi

Standard Double or Twin Room, 1 Bedroom, Private Bathroom, Mountain View

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed

View all photos for Comfort Double Room, 1 Bedroom, Private Bathroom, Mountain View

Comfort Double Room, 1 Bedroom, Private Bathroom, Mountain View | 12 bedrooms, down duvets, Select Comfort beds, free WiFi

Comfort Double Room, 1 Bedroom, Private Bathroom, Mountain View

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed

About this property

Hostal Incanto

Adults-only hostal in Ollantaytambo with free parking
Concierge services, laundry facilities and a 24-hour front desk are available at this smoke-free hostal. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out and tour/ticket assistance.
Hostal Incanto offers 8 accommodations with free toiletries. Rooms open to balconies. Select Comfort beds feature down duvets. 32-inch LED televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hostal Incanto, you're just a quick walk from Plaza de Armas. Free WiFi in public areas, free self-parking and breakfast (surcharge) are available.
  • Free WiFi
  • Free self-parking
  • Continental breakfast served daily for a fee
  • Extended parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes horse riding/rentals, hiking/biking trails and zip-lining
  • Just a 3-minute walk from Plaza de Armas and 8 minutes on foot from Inca Bridge
  • Airport, railway station and theme park shuttle service available for a fee
As a guest of Hostal Incanto, you'll find a terrace, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. An airport shuttle (available 24 hours), a theme park shuttle and a train station drop-off service are available for a fee. Hostal Incanto also features concierge services, laundry facilities, and express check-in. Limited free parking is available on a first-come, first-served basis.

This Ollantaytambo hostal is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 9:30 AM.
Room service (during limited hours) is available.

Languages

English, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 3 per night)
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (USD 3 per night)
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: USD 3 per person

Things to do

  • Bicycle rentals
  • Hiking/biking trails
  • Horseback riding/rentals
  • Mountain biking
  • Ziplining

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 4 are not allowed at this adults-only property. All guests 4 and older are welcome.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travellers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 3 per person
  • Airport shuttle fee: USD 9 per person (one-way)
  • Extended parking fee: USD 3 per night
  • Nearby parking fee: USD 3 per night
  • Late check-out fee: 50 per cent of room rate (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 9876
Noise-free guestrooms cannot be guaranteed
Hostal Incanto offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 10463402219

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This is an adults-only property and guests under 4 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served or allowed at Hostal Incanto.

Property is also known as

Hostal Incanto Ollantaytambo
Incanto Ollantaytambo
Hostal Incanto Hostal
Hostal Incanto Ollantaytambo
Hostal Incanto Hostal Ollantaytambo

Hostal Incanto Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 6 out of 13 reviews" "
Rating 8 - Good. 4 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Jon

Closed to center, small and very basic amenities.
Stayed 1 night in Apr 2019

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and staff are good
Stayed 1 night in May 2018

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We had a wonderful stay at Hostal Incanto. The room was spacious and clean, the beds very comfortable. Bathroom was brand new with truly hot water and pressure. For breaksfast the manager took us to the market for a traditional breakfast. He gave us great advice on what to do and when or where to go. I can’t recommend the place enough!

6/10 Okay

FernR, Boston

Liked: Staff & service
Disliked: Cleanliness, room comfort
Fantastic concierge, clean (but extremely basic)
No bedbugs. Clean but very plain rooms. No hot water and dim lighting. Owner is like having a private concierge service - bent over backwards to help us out every which way. Overpriced but very very helpful staff (thanks, Renee!)
Stayed 2 nights in Dec 2017

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The check in was very smooth and it was very nice of the receptionist to offer us a discount when we will not be taking breakfast since we were leaving early in the morning. When we had our taxi in the middle of the night, the receptionist was kind to ensure we were awake. The bathroom was very new and clean.
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
AVOID AT ALL COST!
The owner is very inexperienced in customer service. The description in Hotels.com did not match the room I got. It said there's a TV but there wasn't. The owner said the hotel was opened 2 months before we arrived so that's why there's not TV. He placed us in a room that faced the streets. We couldn't sleep all night due to the noise from the street. Also when someone spoke in the hall you heard him as if he's in your room. Breakfast had potential as far as food but was dirty. You sit in the top floor and everything is dusty and dirty. We didn't dare touching the cut fruit. Who knows where they were. When I asked upon check in where is breakfast served he wasn't sure about my question and said he could arrange something for us here or we could walk together to the market and choose something. I thought that was a bit weird... He was not consistent with his answers and was caught lying about several subjects. Overall a horrible experience. I will never go back to that hotel nor recommend it to anyone. There's more but I would just summarize it with the title - avoid at all cost!
Stayed 1 night in Jul 2017

10/10 Excellent

Paula Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado! Agua Caliente!!
La atención de su dueño muy amable, agua caliente excelente!! Lo recomiendo totalmente!!
Stayed 1 night in Apr 2019

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar acogedor
Las habitaciones son confortables y son súper buena onda cuando te reciben y te apoyan en todo.
Stayed 1 night in Jan 2018

10/10 Excellent

MA EUGENIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EL INCANTO RECOMENDABLE
RECOMENDAMOS AMPLIAMENTE EL HOTEL INCANTO, POR LA AMABILIDAD DE LA ADMINISTRACIÓN, SERVICIO EXCELENTE MÁS ALLÁ DEL PRECIO, FAMILIAR Y AMIGABLE AMBIENTE, ASESORÍA EN LA ELECCIÓN DE RUTAS, BUEN PRECIO, SUS CAMAS MUY CÓMODAS, COBIJAS DE ALPACA CALIENTITAS Y LIMPIAS, SUS BAÑOS NUEVOS E IMPECABLEMENTE LIMPIOS.. FELICIDADES!!! ATENTAMENTE: CARLOS Y MA. EUGENIA DE MÉXICO.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena relación calidad-precio
Un hostal recién inaugurado. Todo remodelado y la atención de 10. Muy buena relación calidad-precio
Stayed 1 night in Aug 2017

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un bon rapport qualité prix
Un super hôtel tout neuf, tout propre à deux pas de la place centrale! Comme tous les petits hôtels, l'isolation thermique et phonique n'est pas au top (pas de double vitrage) et il faut demander à actionner la chaudière pour l'eau chaude. Mais le proprio est très sympa et toujours dispo. Il nous a même emmenés prendre un petit déjeuner péruvien au marché situé juste à côté! Bonne adresse bon marché par rapport à l'offre locale!
Stayed 4 nights in Jun 2017

8/10 Good

Cristhian

Liked: Cleanliness, property conditions & facilities, room comfort
Limpio
Amables