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Halekulani Okinawa

5.0 star property
VIP Access

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Photo gallery for Halekulani Okinawa

Indoor pool, seasonal outdoor pool, pool cabanas (surcharge)
Deluxe Ocean View Sunset Wing King | Minibar, in-room safe, desk, iron/ironing board
Beach/ocean view
Interior entrance
Cliff Villa with Private Pool, Natural Hot spring and Lounge access Included | Minibar, in-room safe, desk, iron/ironing board

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available

Explore the area

Map
1967-1 Nakama, Onna, Okinawa Prefecture, 904-0401
  • Kariyushi Beach
    ‪1 min walk‬
  • Busena Marine Park
    ‪1 min walk‬
  • Busena Beach
    ‪1 min walk‬
  • Naha (OKA)
    ‪73 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Premier Ocean View Twin

Premier Ocean View Twin | Minibar, in-room safe, desk, iron/ironing board

Premier Ocean View Twin

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | Minibar, in-room safe, desk, iron/ironing board

Deluxe Ocean View King

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Partial Oceanview BeachFrontWing Twin, Non Smoking

Deluxe Partial Oceanview BeachFrontWing Twin, Non Smoking | Minibar, in-room safe, desk, iron/ironing board

Deluxe Partial Oceanview BeachFrontWing Twin, Non Smoking

  • 50 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Partial Oceanview King, Non Smoking

Deluxe Partial Oceanview King, Non Smoking | Minibar, in-room safe, desk, iron/ironing board

Deluxe Partial Oceanview King, Non Smoking

  • 50 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Partial Oceanview BeachFrontWing King, Non Smoking

Minibar, in-room safe, desk, iron/ironing board

Deluxe Partial Oceanview BeachFrontWing King, Non Smoking

  • 50 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Club Ocean Front Triple with Lounge access

Minibar, in-room safe, desk, iron/ironing board

Premier Club Ocean Front Triple with Lounge access

  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds and 1 Large Single Bed

View all photos for Deluxe Partial Oceanview Twin, Non Smoking

Deluxe Partial Oceanview Twin, Non Smoking | Minibar, in-room safe, desk, iron/ironing board

Deluxe Partial Oceanview Twin, Non Smoking

  • 50 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Coral Suite Twin

Minibar, in-room safe, desk, iron/ironing board

Coral Suite Twin

  • 102 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Ocean Front Twin

Premier Ocean Front Twin | Minibar, in-room safe, desk, iron/ironing board

Premier Ocean Front Twin

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Ocean Front King

Minibar, in-room safe, desk, iron/ironing board

Premier Ocean Front King

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Partial Oceanview BeachFrontWing Triple, Non Smoking

Minibar, in-room safe, desk, iron/ironing board

Deluxe Partial Oceanview BeachFrontWing Triple, Non Smoking

  • 50 sq m
  • Partial ocean view
  • Sleeps 5
  • 2 Double Beds and 1 Large Single Bed

View all photos for Executive Ocean Suite King

Minibar, in-room safe, desk, iron/ironing board

Executive Ocean Suite King

  • 76 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Club Ocean Front Twin with Lounge access

Minibar, in-room safe, desk, iron/ironing board

Premier Club Ocean Front Twin with Lounge access

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Ocean Front Suite Twin

Minibar, in-room safe, desk, iron/ironing board

Executive Ocean Front Suite Twin

  • 76 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Ocean View Triple

Premier Ocean View Triple | Minibar, in-room safe, desk, iron/ironing board

Premier Ocean View Triple

  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds and 1 Large Single Bed

View all photos for Coral Suite King

Minibar, in-room safe, desk, iron/ironing board

Coral Suite King

  • 102 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Ocean Front Triple

Minibar, in-room safe, desk, iron/ironing board

Premier Ocean Front Triple

  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds and 1 Large Single Bed

View all photos for Deluxe Ocean View Sunset Wing Triple

Minibar, in-room safe, desk, iron/ironing board

Deluxe Ocean View Sunset Wing Triple

  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds and 1 Large Single Bed

View all photos for Premier Ocean View King

Premier Ocean View King | Minibar, in-room safe, desk, iron/ironing board

Premier Ocean View King

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Ocean Front Suite King

Minibar, in-room safe, desk, iron/ironing board

Executive Ocean Front Suite King

  • 76 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Cliff Villa with Private Pool, Natural Hot spring and Lounge access Included

Cliff Villa with Private Pool, Natural Hot spring and Lounge access Included | Minibar, in-room safe, desk, iron/ironing board

Cliff Villa with Private Pool, Natural Hot spring and Lounge access Included

  • 82 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Deluxe Ocean View Twin

Deluxe Ocean View Twin | Minibar, in-room safe, desk, iron/ironing board

Deluxe Ocean View Twin

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Club Ocean Front King with Lounge access

Minibar, in-room safe, desk, iron/ironing board

Premier Club Ocean Front King with Lounge access

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Ocean View Sunset Wing King

Deluxe Ocean View Sunset Wing King | Minibar, in-room safe, desk, iron/ironing board

Deluxe Ocean View Sunset Wing King

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Ocean View Triple

Minibar, in-room safe, desk, iron/ironing board

Deluxe Ocean View Triple

  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds and 1 Large Single Bed

View all photos for Halekulani Cliff Villa with Private Pool, Natural Hot spring and Lounge access Included

Halekulani Cliff Villa with Private Pool, Natural Hot spring and Lounge access Included | Minibar, in-room safe, desk, iron/ironing board

Halekulani Cliff Villa with Private Pool, Natural Hot spring and Lounge access Included

  • 165 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View Sunset Wing Twin

Minibar, in-room safe, desk, iron/ironing board

Deluxe Ocean View Sunset Wing Twin

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Hyatt Regency Seragaki Island Okinawa

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.7 out of 5, Exceptional, (1003)
The price is CHF 276
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Hyatt Regency Seragaki Island Okinawa

About this property

Halekulani Okinawa

Stylish beach retreat with indoor pool
Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre and spa services.
Halekulani Okinawa offers 360 accommodations with minibars and espresso makers. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Halekulani. Services include facials and body treatments. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Halekulani Okinawa. During your stay, you're just a quick walk from Kariyushi Beach. You'll find features such as free WiFi in public areas, plus 4 restaurants and 2 poolside bars.
  • Free WiFi
  • The 4 restaurants, 2 poolside bars and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Treat yourself to facials or body treatments at Spa Halekulani
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court and a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Kariyushi Beach and a 3-minute drive from Kise Beach
Halekulani Okinawa offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have free WiFi.

A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the luxury Halekulani Okinawa. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Onna hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.
SHIROUX – On-site fine-dining restaurant. Reservations are required.
AOMI – On-site sushi bar. Reservations are required. Open daily.
KINGDOM – On-site steakhouse. Reservations are required. Open daily.
House Without A Key – On-site restaurant. Reservations are required. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (JPY 2,000 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: JPY 6,000 for adults and JPY 3,000 for children
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge

Restaurants on site

  • AOMI
  • House Without A Key
  • KINGDOM
  • SHIROUX

Things to do

  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Seasonal outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property's restaurant, KINGDOM will be closed every Monday from December 1, 2024 to February 28, 2025, except December 21, 2024-January 5, 2025.
This property's restaurant, SHIROUX will be closed for dinner service every Wednesday from December 1, 2024 to February 28, 2025, except December 21, 2024-January 5, 2025
Additional fees of JPY 3,000 apply to children age 7-12 for breakfast when sharing existing bedding with an adult.
Dinner reservations are required at least 1-day prior to arrival at this property's restaurant.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 November to 31 March:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 12 years old or younger stays free per registered adult when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 6000 for adults and from JPY 3000 for children
  • Valet parking fee: JPY 2000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
For the comfort of guests using the pool and other public facilities, this property does not permit guests with tattoos to use the facilities.

We should mention

  • The seasonal pool will open in April and close in October.
  • One child aged 12 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Halekulani Okinawa Hotel Kunigami District Onna
Halekulani Okinawa Hotel
Halekulani Okinawa Kunigami District Onna
Hotel Halekulani Okinawa Kunigami District Onna
Kunigami District Onna Halekulani Okinawa Hotel
Halekulani Okinawa Hotel Onna
Halekulani Okinawa Hotel
Halekulani Okinawa Onna
Hotel Halekulani Okinawa Onna
Onna Halekulani Okinawa Hotel
Hotel Halekulani Okinawa
Halekulani Okinawa Onna
Halekulani Okinawa Hotel
Halekulani Okinawa Hotel Onna

Halekulani Okinawa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1392 out of 1618 reviews
Rating 8 - Good. 163 out of 1618 reviews
Rating 6 - Okay. 35 out of 1618 reviews
Rating 4 - Poor. 11 out of 1618 reviews
Rating 2 - Terrible. 17 out of 1618 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

howard

Travelled with family
Liked: Amenities
Service was perfect and always welcoming , especially Riko! Room was Devine and lots of lovely extras. The best on Okinawa
Stayed 5 nights in Nov 2024

10/10 Excellent

Junko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A nice time at the Halekulani Okinawa. Spacious sunset suite room with view. Tasty breakfast buffet. Excellent spa and massage. Relaxing pool and paths around the colorful grounds. Dropped off the 3-yro at the Kids Club and she had a great time with Candy and Tink. Our kayak trip was rainy and they offered us a makeup for free. Recommend a rental car to explore the north and south of OKI. Save up for the tasty AOMI dinner and the Kingdom steak.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Before we arrived I had contacted the hotel concierge to arrange transport to & from the hotel and a few restaurant bookings. The staff could not of been more helpful in arranging this and a small surprise for my husband on our honeymoon. We were picked up by the hotel and the driver was polite and courteous. When we arrived at the hotel we were greeted so warmily be multiple staff, our bags were whisked away, we were given a welcome drink whilst we waited in the comfortable lobby to check in. The hotel is beautiful, it exceeded all our expectations and the restaurants are fantastic (we highly recommend Shiroux). The biggest asset of this hotel is it's staff. Everyone we met was pleasant, chatty and could not do enough to assist you. The hotel left a lovely gift for us to celebrate our honeymoon and the staff always congratulated us and made a special effort at dinner. Even just going for a stroll, the staff would say hello and have a conversation. We throughly enjoyed our time at this hotel and would recommend it to everyone, especially the snorkelling. We will definitely be back for our anniversary in a few years!
Stayed 4 nights in Nov 2024

10/10 Excellent

YUKI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良い記念日の思い出となりました。
Stayed 2 nights in Nov 2024

10/10 Excellent

Dina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly wonderful service. It was our honeymoon and they made the whole trip feel very special. The food was excellent and everything was very clean and comfortable.
Stayed 4 nights in Oct 2024

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Nolan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointing stay due to breakfast issues
Nice property , leading hotel of the world but they have three major problems: 1. Terrible breakfast dining allocation where you can book into a queue for breakfast and be told that your breakfast slot is in 70minutes. No body needs to plan their day or wake up time on holiday based on the breakfast allocation slot. 2. Over crowding: the whole dining areas and pool area felt overcrowded, more so when it rained. 3. Staff not wanting to open umbrellas when it was slightly windy. We found this incredulous when there were no winds but based on predicted weather forecast! This meant lying on subbed sun the heat! Located about an hour from Naha airport by car via the toll Highway. Two Major wings: sunset and beach. Total of 360 rooms and villas. On arrival, one has to drive up to the sunset wing.Valet parking- took too long when we had to pick up the car, at time we waited over 10minutes! Check in was ok- sat at the foyer with beautiful sea views but the whole process took too Long and should be more efficient. We were shown our room by concierge personal - room 751. Nice size room with a compartment for a walk In closet and good size shower with views to the balcony from the bath tube. Parking was free as per the booking or otherwise 2000yen per day. Turn down service - ice bucket and pj’s are out and about gift which was a nice touch but not useful- we left them all behind. Balconies are to close together especially 751 and 750 and 752.
Stayed 5 nights in Sep 2024

6/10 Okay

Emily, Brooklyn

Stayed 4 nights in Aug 2024

10/10 Excellent

David

Stayed 2 nights in Jul 2024

10/10 Excellent

Akane

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Ginelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were absolutely amazing!!! Easily this is the best property I have ever stayed at and the customer service is the beat I've ever experienced. My children loved the property and our room. We stayed in the Coral Suite Twin room which was massive. It came with Japanese pajamas, and keepsake flip flops and tote bag. This hotel was truly something special.
Stayed 4 nights in Jul 2024

10/10 Excellent

Fernando Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Amazing hotel, great service. And the food was delicious.
Stayed 3 nights in Jul 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is honestly one of my favorite hotels ever- the resort is a nice size- not too big or small. The pools are relaxing and the rooms are beautiful and luxurious. The service is great, and I had a really restorative time here, even though I came during rainy season. Huge thumbs up!
Stayed 4 nights in Jun 2024

10/10 Excellent

takuhei

Stayed 2 nights in Jun 2024

10/10 Excellent

Cynthia, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort but like most it’s very far from other walkable dining and shopping. Would have really enjoyed this property if it wasn’t raining the days we were there. There not much to do if you can’t be outdoors, pool, beach, etc. there is an indoor pool which was nice but really we wanted to be outdoors. Drive to and from main areas outside of resort are about $80 each way.
Stayed 2 nights in Jun 2024

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Masahiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が広く快適でした。サービスも他の沖縄のホテルに比べると格段に良かったと思います。ディナーも美味しかったです。
Stayed 2 nights in Jun 2024

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect.
Stayed 1 night in Jun 2024

10/10 Excellent

Wirawan H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. No hitch from check-in to check-out.
Stayed 4 nights in Jun 2024

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

NORMAN D

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice, but not an International 5-star hotel.
I have previously experienced phenomenal service in Japan, but was slightly underwhelmed by the inconsistency of service during this stay from such a high rated property. We found some of the hotel/spa staff that were very polite and accommodating, while others (like pool staff) were inflexible and slightly curt in their approach. The hotel itself is very clean and well maintained, but the rigid hotel policies, lack of available dinner options, and over abundance of staff directing your every move made the experience less relaxing. Some examples include: no drink requests off-menu were allowed, QR “virtual wait in line” required for breakfast, several restaurants unavailable without reservation days in advance, slow/unprofessional waiter service in the steakhouse restaurant, kids not allowed in certain restaurants after 8pm, kids under 16 now allowed in 2 of the nicer pool areas (no opportunity to use hot tub), strict pool attire required, and many beach areas are off-limits. On the brighter side, the ocean activities were great- our guide Dan-san was very kind to our kids, and made our trip quite fun and memorable. The shareable/free beach toys were a nice touch. The spa is very clean and nice. Overall a good stay, but not the 5-Star experience you might be expecting. Next time will try the Ritz-Carlton next door, after renovations are finished.
Stayed 3 nights in Jun 2024