Overall, we really enjoyed our stay at the Palms. The lobby of the condo stays very clean and they do a good job keeping the floors dry from the pool and beach water. The pool and beach are also very nice. The condo itself is lovely to look at and has a homey feel when you walk in.
Check in was also a breeze. The Property manager (PM) sent multiple template text messages and emails with information, which was great They sent us the code via email and we walked right in.
Communication with the property manager was a bit of a struggle when I needed to get a hold of a real person though. I was concerned about this before check in as I sent a message when booking asking about the pack n play and never received a reply. Once we arrived, it took them about 24 hours to get a response to us regarding concerns raised. We were told their messaging system was sending out errors and that was the reason for the delay.
When we checked in the condo was clean, except there were some long dark hairs in the bathroom and on some of the towels. The next day the PM offered to reclean the bathrooms for us.
The dryer squeaked very loudly for our stay, except for the very last night. I’m not sure if that was luck or the small appliance repair person that the PM scheduled had been in while we were at the beach.
There were other minor issues: lack of hand towels (which were later provided), not being permitted to use wash cloths on our faces if you were wearing makeup, burned out lights in one room, and lack of a few basic kitchen tools.
But, again, overall it was a good experience. Just a bunch of nitpicky things added together. If the price had been lower, I don’t think we would have been disenchanted with our stay.