We did not, and will not stay at this property through Tina, if we ever do it will surely be directly with Bonnet. Six days prior to our reservation we decided it would be best to let the great state of Florida try to collect itself before we traveled there with our young vaccination ineligible children. We were never looking to cancel, or to get a refund. We were hoping to retain the value of what we paid and use it at a later date (what all other reservations that we had are providing). In communicating with Tina she told us this was not possible because of a Bonnet Creek policy and directed us to speak with Bonnet Creek. When we spoke with Bonnet Creek they told us they are handling these types of requests on a case by case basis due to the ever changing state of COVID in Florida. She then directed us to a blanket policy, and would not share with us the details of her agreement with the timeshare owners or with Bonnet. She really wanted me to make sure that in this review I let you all know that the policy is very clear, and she is following the policy. She also let me know that in October she has a reservation to stay at Bonnet and is traveling with a young child, but that she will make her decision at the 15 day window. If this sounds like someone you want to book with that's great, I just want you to have all the information we have. We even let her know we were able to recoup some of the reservation through an insurance policy and would only be looking to recoup the lesser amount back than what is offered in the policy for canceling within 15 days but this level of honesty garnered no influence with her. If you are hoping to travel to Florida I suggest dealing with large corporations rather than this individual person. It is clear the business of reselling timeshares works for her and may or may not work for you.