4/10 Médiocre
Kelly P.
15 janv. 2025
Les points faibles : Propreté
Not a good experience
First the positives. The owner and maintenance would call/text back timely and the bed was comfortable. It pretty much ends there. The unit needs a good cleaning, especially the bathrooms. The master bathroom toilet area and in the shower there was black & green mold on the tub faucet handle. Upon arrival, some of the dishes were dirty and we noticed that the dishwasher tablet dispenser had not opened. We wondered if the cleaning co stopped the dishwasher before it was finished and put the dishes away so they could leave. Stained couches, broken floor tiles, old carpet. The place is well warn and in need of an update. The unit had no washcloths. The owner ordered some at Walmart and I had to pick them up. Walmart gave me hand towels instead. She suggested I cut them but the unit had no scissors. She then had the maintenance co. deliver some washcloths and a pair of scissors. I asked her why she didn't have maintenance do that first instead of having us do it. She said she had to call the owner of the maintenance co to get it done.Sun 7:45 am leaving for Disney when we realized the battery was dead on the electronic lock front door. We couldn't lock the door. I texted and called maint. which arrived at 9 and 10 minutes later were done. Couldn't preventative maintenance avoid this situation? On our last night-New Years Eve, she texted asking if I would take some pictures of the back mats and send them to her. I obviously didn't. Overall a bad experience.
Kelly P.
Séjour de 8 nuits en décembre 2024