This home appeared to have a perfect floor plan for our family's needs and it looked so clean in the photos! I had some concerns initially since there were NO reviews posted. It took a few days for the manager to respond to my queries but they assured me this was a property in good standing. We rented the home for a week for ourselves, our children & grandchildren as a get away before our 7 year old granddaughter began her next round of Chemotherapy.
Pros: Community Amenities very nice; Layout of home fit our family's needs; Check in was easy; Spacious home
Cons: House was not very clean; Many things were broken and/or in dire need of fixing or replacing. It took 2 days to reach the property manager to voice our complaints. Their only response was that they would 'reach out to the owner'. Nothing was ever done to address our concerns.
The home was clean! Here are examples: A wad of old hair on the side of one of the showers; Trash at the front door; carpet dirty and in need of replacing; Trundle mattress covered with urine stains with no mattress cover or sheets. Gouges in the walls; Moldy smell in upstairs bathroom.
Many things were broken: Kitchen faucet handle detached & laying on counter; drawers missing from refrigerator; Handles & knobs missing from various drawers throughout; Pool screen had been pulled out of the wall and we were unable to properly secure it. Pieces of blinds had fallen off & laying on the floor. The stairs hand rail was broken and very wobbly. Nearly every remote in the house was either missing a back, a batter or missing all together; Cushions on patio deck were nasty and worn out; Rust on lounge chairs; Decor broken and stuffed in closets and drawers rather than being repaired; ie ores off the wall & items in Harry Potter room. Safe busted in master.
The home very poorly stocked: Kitchen missing essential tools, no dish cloths, mixing bowls, etc. No port-a-crib sheets; No baby bed sheets; No sheets or mattress cover for the trundle bed; ONLY two towels and 1 hand cloth per bathroom. NO wash cloths; NO dish towels; We were told to use the pool towels only at the pool but there were NO pool towels. While looking for the port-a-crib we found a bag of dirty cloths under the stairs.
Game room is a joke! Pics on Line show an air hockey game which is NOT there; Pool table is supported by trash; Pool sticks broken; Room is extremely hot and floor was horribly dirty!