4/10 Poor
James
Travelled with partner
10 Nov 2024
Disliked: Cleanliness
Firstly, we were not aware that the "free" airport shuttle did not run past 10pm in the evening, until we called for our ride after arriving about 11:25pm. We were told that the shuttle would be running again at 5am, which obviously wasn't going to help us with our present situation. We ended up having to take a taxi at a cost of $20. When we arrived at the hotel, the desk clerk did apologize for the inconvenience but said that it does specify their shuttle schedule on their website.
Because we booked through Expedia, we did not see anything about that cutoff time on that site. We did check on the hotel website the next day and the schedule is written in smaller print a fair ways down the page.
Just to note, the manager Trish did credit back the $20 taxi fare to our account, thank you for that.
Overall, the hotel could use a refresh. Overall cleanliness and maintenance is lacking. The included breakfast was fair but a little unorganized from a layout perspective. We found the cutoff time of 9am to be a little early as well.
Not thinking we will be going back to that location and please be aware of the shuttle schedule if your arrival or departure is anywhere outside the 5am - 10pm time period.
James
Stayed 1 night in Nov 2024