Major red infestation in carpet and beds found within hours of checking in, rusty grill that they expect you to pay $30 for use. The pool overlooks a 5 Lane Road. Maintenance Man called confirmed, red ant infestation. He then proceeded to spray ortho home defense all over bed and bedding we were expected to sleep in. We asked to move to another property and we were sent next-door to another house with signs of red ant infestation, torn furniture, stained bedding, dirty walls, gross carpeting, and probably more ortho sprayed bedding. NOT LUXURY. IHM employees try to help but manager, Natalie doesn’t work on weekends and never even called us instead sent an email stating the house was not dirty. She stated red ants found are normal in our area during this time of year”. it was clearly not clean and as it is NOT NORMAL to have people wake up with hundreds of red ants biting them. we have a lot of photos and videos as evidence the house was unsanitary and unsafe an email to Charles Webraham managing Director and owner also went unanswered. Vrbo tried to assist and told them on a three way call to issue a full refund but they refused. They had the nerve to charge us the first night and all the fees. Sorry but paying over $800. to sleep one night in a nightmare, red ant infestation house is absurd , we still do not have an acceptable resolution to this nightmare and have to dispute charges with our credit card company. Steer clear of ALL IHM properties.