6/10 Okay
Takesha
Travelled with family
24 Nov 2024
Liked: Cleanliness
This is my third time staying at the Rosen and I was very pleased in until past. This reservation the canceled before we arrived. According to their policies we have until midnight before they cancel any reservations. I also spoke to several employees to verify this policy. I knew I would be arriving after 4 and I called the property to relay this information and was reassured that I had nothing to worry about and that my reservation was secure and safe. Well on upon arriving at around the early part of 11pm I was told that my reservation had been cancelled. The concierge then said she can reinstate it and gave me a room on the 9th floor. I explain to her that in my notes to the hotel I stated that I am extremely afraid of heights and I requested that my room be no higher than the 2 nd floor. The young lady pretended as if she didn’t see that in my notes. And then went back into the computer screen and then suddenly said well I can give you a room on the third floor. Although she accommodated me, she was not pleasant about it. She acted as if it was my fault. I was very discussed at her demeanor. The housekeepers are really nice and they made sure we had clean bedding and towels
Takesha
Stayed 2 nights in Nov 2024