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Seralago Hotel and Suites Main Gate East

3.0 star property

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Lobby
Premium Suite, 1 Bedroom | In-room safe, laptop workspace, iron/ironing board, free WiFi
In-room safe, laptop workspace, iron/ironing board, free WiFi
2 outdoor pools, a heated pool, pool loungers
In-room safe, laptop workspace, iron/ironing board, free WiFi

Reviews

4.8 out of 10

Popular amenities

  • 24/7 front desk
  • Room service
  • Laundry
  • Outdoor space
  • Hot tub
  • Barbecue grill

Explore the area

Map
5678 West Irlo Bronson Memorial, Highway, 2, Kissimmee, FL, 34746
  • Old Town
    ‪3 min walk‬
  • Fun Spot America
    ‪3 min walk‬
  • Disney Springs™
    ‪6 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪26 min drive‬

Room options

View all photos for Family Suite (Kid's Suite)

Family Suite (Kid's Suite) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Family Suite (Kid's Suite)

  • 27 sq m
  • Studio
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Single Bunk Bed

View all photos for Premium Suite, 1 Bedroom

In-room safe, laptop workspace, iron/ironing board, free WiFi

Premium Suite, 1 Bedroom

  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

In-room safe, laptop workspace, iron/ironing board, free WiFi

Suite, 1 Bedroom

  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds, 1 Single Murphy Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed | In-room safe, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed with Sofa bed

  • 27 sq m
  • Studio
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds (Kids Eat Free - max 2)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds (Kids Eat Free - max 2)

  • 27 sq m
  • Studio
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Poolside

In-room safe, laptop workspace, iron/ironing board, free WiFi

Double Room, 2 Double Beds, Poolside

  • 27 sq m
  • Studio
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Maingate Lakeside Resort

  • Pool
  • Breakfast included
  • Pet-friendly
  • Kids pool
2.2 out of 5, (2534)
The price is CHF 56
for 1 room
includes taxes & fees
8 Jun - 9 Jun
Maingate Lakeside Resort

About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

Seralago Hotel and Suites Main Gate East

Family-friendly aparthotel with 2 outdoor pools and fitness centre
This aparthotel features 2 outdoor pools, a fitness centre and a steam room. Free WiFi in public areas, free self parking and a free theme park shuttle are also provided. Additionally, a 24-hour business centre, Access to hot tub and an outdoor tennis court are on-site. Each apartment provides a fridge and a microwave, plus free WiFi and a TV. Additional amenities include room service, a hairdryer and a safe. Housekeeping is available on request.
Seralago Hotel and Suites Main Gate East offers 614 accommodations, which are accessible via exterior corridors and feature a safe and a hairdryer. Fridges and microwaves are provided.

Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, Access to hot tub, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Seralago Hotel and Suites Main Gate East's great location gets high marks from our customers. During your stay, you're just a quick walk from Old Town. Free WiFi in public areas, free self-parking and a free theme park shuttle are available. This aparthotel has 614 apartments over 2 floors. Each apartment includes amenities such as free WiFi and a TV.
  • Each apartment offers a TV, a fridge and a microwave
  • Free WiFi
  • Free self-parking
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests speak favourably about the clean guestrooms and the pool
  • Just a 4-minute walk from Old Town and 6 minutes on foot from Fun Spot America
  • Free theme park shuttle service
Seralago Hotel and Suites Main Gate East offers its guests 2 outdoor swimming pools, an outdoor tennis court, Access to hot tub, and a steam room. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Event space at this aparthotel measures 1195 square feet (111 square metres) and includes conference space. A children's pool, a fitness centre, and a children's club are also featured at the family-friendly Seralago Hotel and Suites Main Gate East. Self parking is free.

Smoking is allowed in designated areas at this Kissimmee aparthotel.

Room service is available.

Languages

Dutch, English, French, German, Portuguese, Spanish

Property amenities

Pool/Spa

  • 2 outdoor pools
  • Fenced pool
  • Heated pool
  • Hot tub
  • Pool gate
  • Pool loungers
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Car hire
  • Car not required
  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)
  • Children's club
  • Children's pool
  • Playground
  • Pool gate

Food and drink

  • Microwave
  • Refrigerator

Dining

  • Room service
  • Wet bar

Bedrooms

  • Alarm clock
  • Bedsheets provided
  • Rollaway/extra bed: USD 10 per night

Bathroom

  • 1 partially-open bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV
  • TV in common areas

Outdoor areas

  • Barbecue grill
  • Fully-fenced
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1,195 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Laptop workspace
  • Meeting room

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In an entertainment district
  • Near a hospital

Things to do

  • Arcade/game room
  • Basketball
  • Children's club
  • Children's pool
  • Gym
  • Heated pool
  • Outdoor tennis court
  • Shopping
  • Volleyball
  • Ecotours nearby
  • Golfing nearby
  • Theme park nearby
  • Water skiing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 2 floors
  • 614 units
  • Access via exterior corridors
  • Banquet hall
  • Connecting units available
  • Eco-friendly toiletries
  • Garden
  • Housekeeping (on request)
  • LED lighting

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Resort fee: USD 20.44 per accommodation, per night
The resort fee includes:
  • Business centre/computer access
  • Fitness centre access
  • Housekeeping
  • Laundry facilities
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Seralago
Seralago Hotel Main Gate
Seralago Hotel Main Gate East
Seralago Main Gate
Seralago Main Gate East
Seralago Hotel Kissimmee
Seralago Kissimmee
Seralago Hotel Main Gate East Kissimmee
Seralago Main Gate East Kissimmee

Seralago Hotel and Suites Main Gate East Reviews

Reviews

4.8
Rating 10 - Excellent. 295 out of 2109 reviews
Rating 8 - Good. 197 out of 2109 reviews
Rating 6 - Okay. 305 out of 2109 reviews
Rating 4 - Poor. 372 out of 2109 reviews
Rating 2 - Terrible. 940 out of 2109 reviews

4.4/10

Cleanliness

5.4/10

Staff & service

4.6/10

Amenities

4.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Brent

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv didn't work. Heat didn't work. Called for maintenance and they said they were gone for the night. This place is a mess. I stayed there years ago and it was fine. I'll never stay there again.
Stayed 1 night in Feb 2025

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This establishment should be condemned Unbelievably dirty in every way possible. We had to purchase our own Sheets Blankets and towels.
Stayed 2 nights in Feb 2025

2/10 Terrible

Jenny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst place to stay in Kissimmee

This hotel needs to be taken off of hotels.com! The pictures are not in any way current. I'm surprised this place hasn't been condemned! It looks like a dump with trash everywhere all over the ground, pot holes everywhere in the parking lot, and weeds growing out of every flower bed. The pool and hot tub were inoperable and the food court is closed. They don't have housekeepers so there is no telling when the last time the sheets were changed was. There was only one working light bulb, the hair dryer looks like it was burned into the socket, and the bathroom door wouldn't close. At one time this was a decently fair priced place to stay but now it looks like a homeless shelter. I would love to have my money back as we had to sleep on top of the covers the first night and didn't even stay the second night. I'm sure they will give some bs excuse as to why they can't do that though.
Stayed 2 nights in Feb 2025

4/10 Poor

Kerry, Lake City

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not again
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

What to expect

The room was cleaner than expected after seeing the outside. The sheets were clean. The rest was not.
Stayed 1 night in Feb 2025

10/10 Excellent

jesus

Stayed 1 night in Oct 2024

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place was terrible. I know that for the price you can’t expect much, but this place is in terrible condicións, shouldn’t be open. Expedia shouldn’t have this place listed.
Stayed 2 nights in Feb 2025

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nasty need help.

Stayed 1 night in Feb 2025

2/10 Terrible

Taryn

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked for 2 days & end up staying 5 hours & left It was absolutely ridiculously dirty. And the staff, were not apologetic at all
Stayed 2 nights in Feb 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Donielle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was people smoking weed the room were dirty and the carpets were stained. I have never in the past experienced seralargo like that before . It was horrible and I checked out within the same hour I got there !
Stayed 1 night in Feb 2025

2/10 Terrible

Yvonne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as advertised. The first room they gave me looked as if a series of crimes had taken place there, i have pictures. They just tried to blow it off until i showed them photos. 2nd room was slightly better, but still smelled bad, walking on carpet made my feet black. 2 lamps broken, bathroom ceiling peeling, sink didn't drain properly. No working hot tub or tiki bar, grounds covered in trash, no housekeeping services. Lost hot water/cable 1 day each. Their excuse... it's an old hotel, the pictures and description from when they opened. So... it opened in the 70-80s, no one could update the website since then. ... besides, there was no internet in the 70s and 80s. Simply fraud as far as i am concerned. I dont need fancy, but i do require clean and honesty.
Stayed 7 nights in Feb 2025

10/10 Excellent

Omar

Travelled with partner
Liked: Staff & service
Nice place for a quick vacation stay not the greatest place but has a pool
Stayed 3 nights in Feb 2025

4/10 Poor

NELSON

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Pobre

Condiciones del área, extra sucias.
Stayed 3 nights in Feb 2025

4/10 Poor

Barbara

Disliked: Property conditions & facilities
I didn’t feel safe in this hotel it was hard to get in the room there were a lot of pot smells and just trashes people all around would not recommend this hotel ever
Stayed 4 nights in Feb 2025

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

Disappointing Stay, Avoid if Cleanliness is a Priority My recent stay at the Seralago Hotel was extremely disappointing, and I would not recommend it to anyone who values cleanliness and well-maintained accommodations. I booked this hotel based on the appealing photos online, but the reality was far from what was advertised. From the moment I entered the room, it was clear that the hotel is not being properly maintained. The couch and bed were covered in visible stains, which was frankly disgusting. The bathroom was filthy, and the paint was peeling off the doors, shower stall, and tub, creating an unsanitary environment. The floors were also dirty, adding to the overall sense of neglect. Beyond the cleanliness issues, several of the room's amenities were not functioning. The phone didn't work, making it difficult to contact the front desk. The lamps flickered and sparked, with exposed wiring that seemed like a fire hazard. Even the simple task of getting clean sheets proved impossible; when I requested them, I was told the hotel had no extras available. My attempts to address these concerns with the front desk were met with little more than an apology. While I appreciate an acknowledgment of the problems, it did nothing to rectify the situation. The lack of action from the staff further compounded my disappointment.
Stayed 2 nights in Feb 2025

6/10 Okay

Diego, HIALEAH

Disliked: Amenities, property conditions & facilities
Pools were closed , first room they put us in the ac was broken & when we got out into another room , we went to shower and there was no water . Aparently they’re was a pipe leakage and they said the water would be back within 1-3 hours
Stayed 3 nights in Feb 2025

2/10 Terrible

ELOISA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experiencia!!!

HORRIBLEEEEEE…. atención al cliente al llegar a nuestro check in nos indicaron que no tendríamos agua caliente en los 3 días de nuestra estadía. Sin previa notificación luego de venir de un viaje largo para quedarnos ahí. Exigimos Refund de nuestro depósito. Tuve que buscar otro Hotel… aún no recibo respuesta sobre mi refund…..: Eloísa Alicea
Stayed 2 nights in Feb 2025

2/10 Terrible

Kay, Pottstown

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we had was disgusting, the carpets use to be blue and were black with mold on them. They was toilet paper in the toilet and I flushed the toilet 3 times and the paper wouldn't go down. This is not a good place especially if you have an mold allergies. Of course the pictures online were nothing like the actual room, please beware
Stayed 3 nights in Jan 2025

2/10 Terrible

tina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool and hot tubs were broken. The only reason we booked here was for the hot tub. We were highly disappointed that we had to pay a $40 “resort fee” for what is actually a run down hotel.
Stayed 2 nights in Jan 2025

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Nicole

Stayed 1 night in Jan 2025

6/10 Okay

Glinda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Good distance to Disney parks. Needs rehab and good deep cleaning everywhere on property.

2/10 Terrible

Scotty

Disliked: Cleanliness, staff & service, property conditions & facilities
Run!! Pay the extra $50 to stay somewhere Else
Stayed 1 night in Jan 2025