4/10 Médiocre
Brian H.
24 mars 2025
Les points forts : Propreté
Disappointed
The resort is first class - however,our check-in and room allocation was a disaster. We arrived early to register requesting any 2 bedroom on any ’high floor’ - we are normally happy with anything above the 3rd floor with a resort view. We received a call mid afternoon stating our room was ready and much to our dismay were given a room on the first floor with a floor to ceiling view of a thick hedge a couple of feet outside. When we returned to the desk to state that the room was unacceptable,, we were told that they were ‘fully booked’. and we were given a room on the second floor on the rear of a building overlooking a parking lot that was ‘under renovation’. We did not detect any other guests in that part of the building. The next morning,we were awakened by outside renovation activity involving fairly heavy equipment. Shortly after we received a call stating we could pick up 3 25.00 resort vouchers to compensate for the noise..We are a couple in our 'upper 80's, and our previous stays have been great. We love the resort, but, just disappointed.
Brian H.
Séjour de 8 nuits en mars 2025