2/10 Horrible
Vincent
20 sept. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The initial greeting by staff wasn't professional. The staff called each other names while I was checking in. The hotel entrance door window was filled with fingerprints. The room's first impressions was bad. The light switch by the unit's entry door didn't work. The outside door entrance was left open and not secured. So I asked for another room in the main building. This room was fine...no issues. I had a good night's sleep. The next morning brought other problems. The breakfast operation went totally south. No bacon, no sausage, no caffeine coffee, no butter for waffles, no orange juice, one cereal (raisin bran) was not covered and was exposed into a large bowl, there was hardly any fruit. Many people were obviously frustrated with the situation. I would never refer anyone to this hotel. The business was clearly owned by Asian Indians who I would assume were vegans.
I feel the owners could learn from this experience. The Wyndham brand was deeply flawed during the early morning hours.
I main reason I booked, was the Wyndham brand. I saw an above average rating of 8.0 on the Hotel.com website. Far from 8.0,
more like 3.5 out of a possible 10 score.
Wyndham has probably trained the hotel associates on how to provide excellent customer service, and done the Wyndham way. Somewhere along the way those skills were lost.
Customers expect the greatest customer service during morning breakfast. I was at a total lost this morning. Vincent
Vincent
Séjour de 1 nuit en septembre 2024
