2/10 Terrible
Anna
Travelled with family, Travelled with family and small children, Travelled with group
20 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Now that the management has changed, the place has gone downhill. My family and friends used to come here twice every summer and rent 4-6 rooms at once. We’ve been coming for about 8 years and loved the place! And now I am sad to see that the place has turned horrible. We will no longer be staying here and i would advise other people who want a nice vacation to look elsewhere. The rooms are horribly dirty, hair in the fridge and bathroom, floors are filthy, beds dirty. The towel service is non existent. The management speaks extremely limited English. I have been booking a room on the first floor for years and had booked it this time as well. I am disabled and my son has autism and has a difficult time adjusting to new things. I have made a note when renting a room for august back in February. I have also called the motel a week before coming to confirm that and was promised the room. When i got there they said they will not give me the room because they want to give it to someone else who is coming the next day. There was no working around that, it was take it or leave it and no refund to be given. No discount, no apologies, no suggestions for something else. My vacation was ruined, i was in severe pain every time i went upstairs. My son had horrible triggers and anxiety. We left the next day, as we had no choice. We came in the evening and travelled over 500km. After a horrible sleepless night we decided to cut our “vacation “ short and leave. No refund was given. Terrible!
Anna
Stayed 2 nights in Aug 2024