4/10 Poor
Verified traveller
Travelled with family
28 Oct 2024
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stay somewhere else
The hotel is in desperate need of update. The rooms were clean but the bathroom looked like a bathroom from the seventies showing it's age and needed repairs. Very dark room, needs more lighting.The room that we had was at the end of the hallway near a 2nd entry. The door slammed loudly (which could be fixed) and we did not sleep well at all. The beds were hard and very uncomfortable. I originally booked for 1 night but added on a day before and after to ensure more family time. According to the hotel since we booked through hotels.com we would have check out and back in every morning to ensure we could have the same room. We were subject to the $50 deposit every night but was grateful they were refunded quickly. The 1st day I told the staff that I would be leaving at 7am and would not return until after the wedding. I was told there was an hour every morning that it was unattended but if no one was there it would be noted I would complete after return from the wedding. I received a call from my teenage son who told me the staff knocked on the door stating it had to be immediately. I was forced to leave the venue when getting ready to return to complete. This took 40 minutes out of prep time. There should have been an exception made to avoid this. I mean you had my id and card on file. I offered to let my son complete or that I could complete verbally but was told no. Stay somewhere else.
Verified traveller
Stayed 1 night in Oct 2024