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Holiday Inn Express Hotel & Suites Ottawa Airport, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express Hotel & Suites Ottawa Airport, an IHG Hotel

Indoor pool
Terrace/patio
Standard Room, 1 King Bed | Desk, soundproofing, iron/ironing board, free cots/infant beds
Indoor pool
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Free airport shuttle
  • Gym
  • 24/7 front desk
  • Housekeeping
  • Breakfast included

Explore the area

Map
2881 Gibford Drive, Ottawa, ON, K1V 2L9
  • Ernst & Young Centre
    2 min drive
  • Lonestar
    1 min walk
  • Confederation Station
    6 min drive
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    5 min drive

Room options

View all photos for Standard Room, 1 King Bed

Desk, soundproofing, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

  • 31.2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, soundproofing, iron/ironing board, free cots/infant beds

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, Multiple Beds

Desk, soundproofing, iron/ironing board, free cots/infant beds

Suite, Multiple Beds

  • 39.0 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Mobility, Accessible Tub)

Desk, soundproofing, iron/ironing board, free cots/infant beds

Suite, Multiple Beds, Accessible (Mobility, Accessible Tub)

  • 38 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Desk, soundproofing, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

Desk, soundproofing, iron/ironing board, free cots/infant beds

Suite, 1 King Bed with Sofa bed

  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Holiday Inn Express Hotel & Suites Ottawa Airport, an IHG Hotel

Ottawa hotel in Gloucester with free breakfast and free airport shuttle
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Additionally, a business centre, conference space and dry cleaning are on-site.
Holiday Inn Express Hotel & Suites Ottawa Airport, an IHG Hotel offers 91 accommodations with free newspapers and coffee/tea makers. 32-inch flat-screen televisions come with satellite channels. Fridges and microwaves are provided.

This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Hotel & Suites Ottawa Airport, an IHG Hotel. During your stay, you'll be within walking distance of South Keys Shopping Centre. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the proximity to the airport and the helpful staff
  • 6 minutes by car from Rideau Canal and 7 minutes from Carleton University
  • Free airport shuttle service
Holiday Inn Express Hotel & Suites Ottawa Airport, an IHG Hotel offers its guests an indoor pool and a fitness centre. There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 750 square feet (68 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Hotel & Suites Ottawa Airport, an IHG Hotel. A roundtrip airport shuttle is free during limited hours. Free self parking is available.

This Ottawa hotel is smoke free.

Guests are served a free continental breakfast daily.
Holiday Inn Express Hotel & Suites Ottawa Airport, an IHG Hotel has a restaurant on site.

Languages

English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 6:00 AM to 11:00 PM
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily
  • A restaurant

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 750 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Ottawa Airport
Holiday Inn Express Ottawa Airport
Holiday Inn Express Hotel And Suites Ottawa Airport
Holiday Inn Express Hotel Suites Ottawa Airport
Inn Express Ottawa Airport
Holiday Inn Express Ottawa
Holiday Inn Ottawa
Holiday Inn Express Hotel Suites Ottawa Airport
Holiday Inn Express Hotel Suites Ottawa Airport an IHG Hotel
"Holiday Inn Express Hotel Suites Ottawa Airport an IHG Hotel"

Holiday Inn Express Hotel & Suites Ottawa Airport, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 602 out of 1002 reviews" "
Rating 8 - Good. 294 out of 1002 reviews" "
Rating 6 - Okay. 60 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jamie, Kitchener

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms on the first floor are spacious
Stayed 2 nights in Sep 2024

8/10 Good

Evangeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

David

Stayed 1 night in Aug 2024

10/10 Excellent

Waruni

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed in this property few times during 2023/2024. During our last visit in Sept 2024 there was a power outage in our room. When we called into the reception/service area they not only fixed the problem pretty fast but also came by our room to check if the power was back on & problem has been fixed. Excellent service all around. Very clean overall but the cleanliness in the entrance & common areas can be improved
Stayed 1 night in Sep 2024

6/10 Okay

Carey

Liked: Cleanliness, staff & service
Disliked: Amenities
The fitness room is too small and was missing free weights so I could not complete my routine.
Stayed 4 nights in Sep 2024

8/10 Good

Camilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice place
Stayed 1 night in Sep 2024

8/10 Good

Michael

Stayed 1 night in Sep 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Steven and Wendy, Lethbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this hotel, however the flat eggs and sausage oblige visitors to make "sausage/egg muffins". Need more scrambled eggs and link sausages. In addition, signs need to be posted regarding quantities of cinammon buns taken and then social etiquette (being reasonably quiet, using Facetime / WhatsApp during breakfast for speaker calls, and ceding tables, boths). Many people were taking too much, were ridiculously loud, on speaker phones, and just sitting there talking while people had plates in hand and needed to sit. This is IMPORTANT. You should not have to pack up food and go back to your room due to these factors. It was not just numbers of people, but behavioural.
Stayed 5 nights in Aug 2024

6/10 Okay

Pamela, Toronto

Liked: Cleanliness, staff & service
Breakfast was poor. Vacuuming started at 7:30 on Saturday morning.
Stayed 1 night in Aug 2024

10/10 Excellent

Bradley, Conception Bay South

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Sep 2024

6/10 Okay

Fay, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel however they seem to put all the guests on the same floor. Not enough places for breakfast and the buffet was practically empty by 8am, no refills by staff, you need to ask. Also they have no security. Stayed there 3 nights and the last night the neighbors (2 different rooms but together) were extremely loud passed midnight, slamming doors every 5 minutes till at least 1am!. Called front desk to complain, no security or staff to tell them to behave.
Stayed 3 nights in Aug 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
The only negatives we found about this stay was the breakfast was suppose to be from 7 to 10. One day we came down and it was closed up by 9:30 and another by 9:50. If your wanting breakfast make sure you go early.
Stayed 3 nights in Aug 2024

10/10 Excellent

frantisek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice room
Stayed 1 night in Aug 2024

10/10 Excellent

Donald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Jean-François

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Everything was perfect.
Stayed 1 night in Aug 2024

10/10 Excellent

Elian Pearl

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are friendly and it is very convinient for family
Stayed 1 night in Aug 2024

6/10 Okay

Morgan

Stayed 1 night in Aug 2024

8/10 Good

Walter M

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is convenient to get to. The amenities are very good. The staff are all pleasant and attentive. Our first stay, there was an issue with the shower. The manager took care of it immediately. My family will be staying at this property for the third time in 5 months.
Stayed 1 night in Aug 2024

10/10 Excellent

Mahmood, Kelowna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly and courteous staff, exceptionally clean and spacious rooms with high ceilings, and two comfortable queen beds. There are a few shops across the side road at less than two minute walk, with a great Persian restaurant (Chelochi) where we went twice as the food was so good. There is also a gas station with a shop and also an A&W for good fast food. Free breakfast was included in our booking. The hot trays had scrambled eggs, bacon and roast potatoes along with choice of cereals, toast, muffins, boiled eggs, fruit juices and fruit yogurt pots. I am mentioning all this as most reviews fail to mention the free availability of breakfast (depending on the booking type) and what kind of breakfast to expect. My only con is scarcity of chairs and tables. The sitting area was quite small and congested. Perhaps going after 08:00 was a bad idea, first come first to be seated. Not to forget mentioning, the next day we were checking out early, before the breakfast start time and the reception staff was kind enough to have breakfast to-go in brown bags for each of us which was very nice of them. Don’t forget to request one if checking out early. I will surely come again at this place and highly recommend it.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place To Stay For Quick Business Trip
Check-in/check-out process was simple and quick. Staff is friendly and available to help. I found a few strands of hair under the mattress when I did my "make sure everything is clean" check when first coming in. Not a big deal to me since I sleep on top of a mattress and not under. Breakfast is okay. It may be lackluster to most people but simple enough to keep people fed. My overall experience was good since I had a nice clean place and some food to eat in the morning during my business trip.
Bathroom
2 Queen Size Beds
Stayed 2 nights in Aug 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been vacationing for 10 days. I don’t sleep well away from home but I did here! This was the most comfortable bed and super quiet, no new noises or unfamiliar voices! Very clean room. The breakfast included with the stay was also fantastic!! Cheese omelettes, cooked oatmeal with topping choices, fresh uncut fruit, an array of breads to toast and so much more. Lonestar was nearby and a tasty Persian restaurant! Next time we’re in Ottawa this is exactly where we’ll stay again!
Stayed 1 night in Aug 2024

6/10 Okay

Sandeep

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall great place to stay, breakfast was great, property was in excellent condition, however housekeeping needs a little fine tuning. Though we had booked for 3 guest we only were given 2 towels, had to get the 3rd one from the lobby as housekeeping hours were over. Next day housekeeping cleaned our room made the beds but did not empty the garbage bins and once again left us 2 towels instead of 3, had to get from the lobby. Even the teabags were not refilled. Otherwise very convenient location with lots of shipping and dining options.
Stayed 2 nights in Aug 2024

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024