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Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel

Exterior
Pool
Property amenity
Desk, blackout curtains, soundproofing, iron/ironing board
Desk, blackout curtains, soundproofing, iron/ironing board

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping

Explore the area

Map
235 KING EDWARD AVENUE, Ottawa, ON, K1N 7L8
  • Byward Market Square
    9 min walk
  • University of Ottawa
    10 min walk
  • Embassy of the United States
    10 min walk
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    25 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, City View

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Access Tub)

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible (Access Tub)

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 King Bed

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

Similar properties

Exterior

The Business Inn

Breakfast included
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (7034)
The price is CHF 102
for 1 night
includes taxes & fees
8 Dec - 9 Dec
The Business Inn

About this property

Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel

Hotel with free breakfast, a quick walk to Byward Market Square
This hotel features a 24-hour fitness centre, a snack bar/deli and a 24-hour business centre. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include self parking, coffee/tea in a common area and conference space.
Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel offers 182 accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel gets high marks from our customers. During your stay, you're just a quick walk from Byward Market Square. Features include free WiFi in public areas, plus a 24-hour gym and a snack bar/deli.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 2 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Within a 10-minute walk of Byward Market Square and University of Ottawa
There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business centre and 2 meeting rooms. Event space at this hotel measures 1500 square feet (139 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and a garden are also featured at the business-friendly Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.
Guests are served a free on-the-go breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

Chinese (Mandarin), English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (CAD 18 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Highchair
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,500 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Restaurant
  • Fitness facility
  • Indoor pool
The following facilities are closed on Sunday, Monday, Tuesday, Friday and Saturday:
  • Restaurant
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 18.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:30 AM to 11:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday INN EXP Stes Downtown East OTTAWA
Holiday Inn Express & Suites Ottawa Downtown East Property
Holiday Inn Express & Suites Ottawa Downtown East Ottawa
Holiday INN EXP Stes Downtown East
Express & Suites Ottawa Ottawa
Holiday EXP Stes Downtown East OTTAWA
Holiday EXP Stes Downtown East
Property Holiday INN EXP Stes Downtown East OTTAWA
OTTAWA Holiday INN EXP Stes Downtown East Property
Property Holiday INN EXP Stes Downtown East
Holiday Inn Express Suites Ottawa Downtown East
Holiday Inn Express Suites Ottawa Downtown East an IHG Hotel
Holiday Inn Express Suites Downtown Ottawa East an IHG Hotel

Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1060 out of 2066 reviews" "
Rating 8 - Good. 610 out of 2066 reviews" "
Rating 6 - Okay. 230 out of 2066 reviews" "
Rating 4 - Poor. 91 out of 2066 reviews" "
Rating 2 - Terrible. 75 out of 2066 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I was a. little disappointed with was check in time. We arrived early and when I went to check in they told us by noon. I called around 2pm, and still not ready. Called again after 3pm, nope, not ready. So we just waited and continued to walk around Parliament sight seeing. When we returned to hotel around 5pm, room was ready. After checking in, we were told to now move out car again to 3rd P level, not sure why. Breakfast next morning was fantastic. Lots of options. Both boys and I had a good breakfast and took a muffin and drink to go for a later snack. There was plenty of towels in the room. I like that they had coffee/tea all day. Amazing walking distance to Parliament, the market, the mall, Loblaws, etc. Will definitely stay there again.
Stayed 1 night in Aug 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible. Walking distance to Parliament Hill if you like. Close to shopping mall. My dislike was we only got complimentary water for one night (2 bottles). I think water should be available for every night we stayed
Stayed 3 nights in Aug 2024

2/10 Terrible

MASAHIRO

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I trusted Expedia comments on this hotel ”Parkin included” which was not correct. Fiuthermore, we needed to park outside from two options. Eventually both of them proved to be dangerous going through the scary area. Having old family in the tour, I should not have choose this one.
Stayed 1 night in Aug 2024

4/10 Poor

clara

Travelled with family
Liked: Cleanliness
There was no parking on site had to park 2 blocks away. They should have enough parking spaces
Stayed 1 night in Aug 2024

10/10 Excellent

kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for families and is so close to all the different sites. The pool is great and the breakfast was wonderful
Stayed 2 nights in Aug 2024

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Paul

Our stay was ok, room was clean. But cause I had a 6 foot box on my crew cab truck wouldn’t fit around the corner in the under ground parking. I had to park a block and a half away very inconvenient! Even if my vehicle would have been able to park in the underground parking wouldn’t been able to the first night cause we got in late and isn’t enough room for everyone to park underground first come first serve??? Hotel that doesn’t have enough parking for rooms they have isn’t good. Especially where it’s located there should have been security walking back from the parking lot.
Stayed 2 nights in Aug 2024

8/10 Good

Elodie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well
Room and hotel very clean Have a pool and a gym, good breakfast with a lot of variety The only detail I would have liked to know is that you have to pay for parking, it costs 18$ . Chambre et hôtel très propres en général Bon déjeuner avec beaucoup de variété Le seul détail que j'aurais aimé savoir est le coût du stationnement (souterrain) qu'il faut rajouter au prix de la chambre . (18$)
Stayed 1 night in Aug 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good parking, good breakfast, very good overall. Bit noisy between rooms - maybe the walls are too thin. Staff were all great. I shall make this my "home" for future visits to Ottawa - of which there will be many.
Stayed 1 night in Aug 2024

8/10 Good

Steven

Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Sad
Such a beautiful place I never went to and got charged for
Stayed 1 night in Aug 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Male clerk at check in was rude. Ladies at check out and breakfast staff were nice. Clean, new property. Central location but area felt a bit unsafe. I would avoid walking back after dark. Enjoyed our stay overall.
Stayed 1 night in Aug 2024

10/10 Excellent

Elveena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent.
Stayed 1 night in Aug 2024

10/10 Excellent

Yunqiang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and helpful. This economic hotel is definitely a good place when traveling in Ottawa. Easy to walk to many spots in downtown Ottawa Breakfast is amazing, it’s included.
Stayed 1 night in Aug 2024

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
The carpet in the room is not installed properly.
Stayed 1 night in Aug 2024

10/10 Excellent

Jamal

Nice hotel service. Breakfast was amazing
Stayed 1 night in Aug 2024

10/10 Excellent

Pascual

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was excellent, breakfast was good, a lot of homeless people around, especially at night.
Stayed 3 nights in Aug 2024

8/10 Good

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

RIA NAZARENE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the parking- it gets full easily so you have to park further and with a fee
Stayed 1 night in Aug 2024

6/10 Okay

James

The stay was okay, but access to the hotel is difficult being that it’s in the middle of two one way streets. Rather confusing. Breakfast items are okay, but there are so many people that it seemed like we were being herded like cattle. Forget the free breakfast and make the room cheaper instead. Staff were friendly and helpful.
Stayed 3 nights in Aug 2024

6/10 Okay

Inge

Travelled with family
Liked: Property conditions & facilities
Hotel is on a very busy street. Area directly across and surrounding is full of panhandlers, addicts and homeless. Paid hotel parking is limited. Upon checkin we were told that the parking was sold out and we had no choice but to park our vehicle 4 blocks away. Breakfast was good but not enough seating available for the guests.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Richard

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Average for the price.
No parking left at arrival. Had to walk 5 minutes. Room not cleaned for 2 days even if front desk was advised. Breakfast included are the best point. Parking of the hotel is hot like hell and very dirty. Neighborhood of this hotel is not family friendly.
Stayed 4 nights in Aug 2024

8/10 Good

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was very nice and clean. The breakfast was good. The underground parking was really tight and difficult to maneuver in side . There was extra charge for the parking that, we didn’t know when we booked. The neighborhood was not the best as there was a homeless shelter right across the street.
Stayed 2 nights in Aug 2024

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and the rest of the building are very clean and smell clean.
Stayed 2 nights in Aug 2024