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Hotel Palenque

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Palenque

Indoor pool
Hallway
Outdoor dining
Lobby sitting area
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Room service
  • Pool
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Ave 5 De Mayo No 15 Col Centro, Palenque, CHIS, 29960
  • Museo Del Textil
    7 min walk
  • El Panchán
    10 min walk
  • Aluxes Eco Park
    5 min drive
  • Palenque, Chiapas (PQM-Palenque Intl.)
    5 min drive

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Palenque

Art Deco hotel connected to a shopping centre in Palenque with free parking
Along with an indoor pool, this hotel has a bar/lounge and a children's pool. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-in are on-site.
Hotel Palenque offers 27 accommodations, which are accessible via exterior corridors and feature a safe and free newspapers. Rooms open to balconies. Televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Palenque hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and a children's pool are on site.

Children aged under 5 years old are not allowed in the swimming pool without adult supervision. Guests aged under 5 years old are not allowed in the swimming pool.

With your stay at Hotel Palenque, you're connected to a shopping centre and just a quick walk from Museo Del Textil. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Take a swim in the indoor pool
  • Services include tour or ticket assistance, a porter and luggage storage
  • Within a 15-minute walk of Museo Del Textil and El Panchán
Hotel Palenque offers its guests an indoor pool and a children's pool. WiFi and wired Internet are free in public spaces. You can enjoy a drink at the bar/lounge. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hotel Palenque. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Art Deco Palenque hotel.

Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge

Things to do

  • Children's pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 21-inch TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Palenque

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MXN 100 per day

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Palenque
Palenque Hotel
Hotel Palenque Hotel
Hotel Palenque Palenque
Hotel Palenque Hotel Palenque

Hotel Palenque Reviews

Reviews

6.2
Rating 10 - Excellent. 5 out of 46 reviews" "
Rating 8 - Good. 13 out of 46 reviews" "
Rating 6 - Okay. 14 out of 46 reviews" "
Rating 4 - Poor. 9 out of 46 reviews" "
Rating 2 - Terrible. 5 out of 46 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

Terry, Tacoma, WA

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Mixed review: Very nice and helpful staff. There is very little to do in the center of Palenque. If staying again, I would stay at one of the nice hotels on the road out to the ruins. There was only one outlet in the room for all o fly devices. The room was old and definitely not sound proof with windows that let noise in. I could hear everything going on in the main plaza nearby, including the band and military recognition that started at 7 am one morning.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great location near park and businesses like stores & restaurants. Clean rooms but older fixtures. Nice helpful front desk staff.
Stayed 1 night in Feb 2020

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel in fun town
This is such a unique and quirky hotel. Beds are on the firm side and there are jalousie windows on the wall by the hallway. It’s right by the main town square which can be lively at night. The hotel restaurant has live entertainment as well.
Stayed 1 night in Jan 2019

4/10 Poor

rv, rv

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bad service and personal not enough to help
bad internet. The breakfast is was very poor and restorant not so clean

2/10 Terrible

Daninnewyork

Disliked: Staff & service, room comfort
Hotel Palenque--August 2012
I did not have a good time at this hotel. It was unbeliveable noisy, and the noise cam from many sources. First off, the restaurant played music that was too loud. Secondly, most rooms are right on the street, near the main park, and the street noise went on well after midnight. Thirday, the air conditioners were so loud that it was hard to sleep. And even those didn't drown out the ambient noise. Lastly, one of the reasons I rented this place was because it had a pool--which was closed! This was August--peak travel time to this part of Mexico, and blistering hot. I was told, "Tomorrow it will be open." Hah! I stayed there three days and it was never open! There were plenty of other places to stay in Palenque. I'd avoid this play!

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio
La ubicación es excelente, pero las instalaciones deben de ser remodeladas, y el estacionamiento hacerlo más seguro y techado.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness
muy viejo rescatable la ubicacion
viejo ruidoso pero atentos y buen ubicado
Stayed 1 night in Dec 2019

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal súper accesible y con la mejor disposición de ayudar. Muy bien ubicado. La habitación muy limpia y con aire acondicionado y ventilador funcionales al 100%. Lo único que cambiaría sería la iluminación, demasiados tenues los fotos. La habitación es muy oscura. La alberca súper limpia, no importa si hay gente o no usándola, la mantienen impecable.
Stayed 2 nights in May 2019

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

4/10 Poor

maesther, ciudad de mexico

Disliked: Cleanliness, property conditions & facilities, room comfort
Fotos no reales del hotel
Nada que ver con la realidad y las fotografías que publican del hotel, no nos dieron con aire acondicionado, muy viejo el hotel
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

JANIN

Liked: Staff & service
Disliked: Property conditions & facilities

10/10 Excellent

MARIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Camilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

2/10 Terrible

Leslie, Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel esta muy descuidado.
Los baños estan muy descuidados tienen moho huele a Viejo y le falta mucho mantenimiento esta en muy mal estado los baños.
Stayed 2 nights in Aug 2017

8/10 Good

viola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
En general por el tipo de hotel esta bien pero no hay restaurant, pero no podia pedir mas
Stayed 1 night in Aug 2017

8/10 Good

旅猫, 日本

Liked: Cleanliness, staff & service, room comfort
メインストリートが至近距離で便利です
隣接する公園を横切るとすぐメインストリートで、好立地です。ホテルは、テラスが広く、空間にゆとりがあります。プールの周りには熱帯植物が植えられていて、綺麗でした。朝食はホテル外となりますが、玄関から３０秒以内に何軒か店があり、不便はありませんでした。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

andres, ensenada, BC

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel viejo en malas condiciones
Contras: Instalaciones muy viejas, desde el estacionamiento de tierra mal ubicado hasta el baño viejo y con camas duras.

6/10 Okay

Alma, Saltillo, Coahuila

Liked: Staff & service
Disliked: Room comfort
Hotel céntrico
El hotel cuenta con excelente ubicación, en frente de la plaza, cercano a la iglesia, cerca de restaurantes, y venta de artesanías. El personal del hotel es muy amable. le hace falta una remodelación urgente de las habitaciones, sobretodo de los servicios sanitarios. Cuenta con lo básico. No tiene elevador, ni camas King size.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No cuenta con lo que ofrece
El hotel refiere tener caja fuerte y secadora de cabello y no funcionan; el baño sucio, tenía huellas de sangre en la pared, el primer día no hubo agua caliente y los demás llego a tibia, nos quejamos y no resolvieron nada. Si regreso a Palenque, buscaría otra opción

8/10 Good

Edgar Octavio, JIUTEPEC, MORELOS

Liked: Cleanliness, property conditions & facilities, room comfort
MUY MALO EL SERVICIO DEL DESAYUNO INCLUIDO
EL SERVICIO DEL DESAYUNO INCLUIDO ES MUY MALO ES UNA BURLA YA QUE SOLO TE DAN CAFE O TE Y PAN TOSTADO CON MANTEQUILLA Y MERMELADA, SI UNO QUIERE OTRA COSA TE LO COBRAN, EN CUALQUIER PARTE QUE INCLUYE EL DESAYUNO MINIMO ES CON JUGO O FRUTA Y HUEVOS ADICIONAL AL PAN Y EL CAFE

8/10 Good

Ma Concepcion, Torreón, Coahila.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
condiciones del hotel Palenque.
El hotel bien ubicado en el centro. Lo malo es que esta en un andador y el taxi no llega hasta la puerta, nosotros tuvimos que cargar las maletas todo el tiempo. La habitación cómoda y limpia pero olía mucho el desagüe del baño. Nos toco en el 2 piso, no hay elevador ni quien cargue maletas. Por lo demás todo bien

6/10 Okay

Laury, Cesena

Hotel in centro
posizione del hotel buonissima, a un passo dal centro. Personale cordiale ma la colazione è scarsa: due fette di pane tostato e due marmellate locali

6/10 Okay

Verified traveller