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Superior Room, 1 King Bed, Private Bathroom, Garden Area

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Double Beds, Private Bathroom, Garden Area

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Basic Room, 1 Double Bed, Private Bathroom, Garden View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Terrace, Garden Area

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room, 2 Double Beds, Private Bathroom, Garden Area

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

During your stay at Piedra de Agua Hotel Boutique Palenque, you'll be within walking distance of Palenque National Park. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.

  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to reflexology, body scrubs or body wraps at the spa
  • Amenities include a front desk safe, a gift shop and laundry facilities
  • Just a 4-minute drive from Museo de Sitio Palenque and 5 minutes from El Panchán
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)

Piedra de Agua Hotel Boutique Palenque ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Piedra de Agua Hotel Boutique Palenque

Everyone (1) Couples (1)
2 out of 5
very simple, no varm water at the washbasin, air conditioning only on high level, no button to swith off the light next to the bed, no varm water at all the second morning - very, very expensive for what it is postiv: nice ambience in the jungle

Posted by on 2 Apr 2021

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3 out of 5
Personnel accueillant, mais équipements pas à la hauteur de ce qu’on peut attendre d’un boutique hôtel. L’hôtel ne possède pas de cuisine/restaurant et les plats sont livrés par un restaurant du centre. Le jacuzzi privé sur la terrasses de la chambre ne fonctionnait pas, ni celui au bord de la piscine. Pas d’eau chaude dans la douche.

Posted by on 9 Oct 2018

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Comment from Hotel Management

12 Oct 2018 by staff

Gracias por sus comentarios, serán tomados en cuenta. Feliz viaje

About the Piedra de Agua Hotel Boutique Palenque

Location Carretera a las Ruinas Km. 2.5, Palenque, CHIS 29960

Property Features

Piedra de Agua Hotel Boutique Palenque offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at Piedra de Agua Hotel Boutique Palenque. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Palenque hotel.

  • 1 floor
  • 20 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Gift shop
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Piedra de Agua Hotel Boutique Palenque offers 20 accommodations with private plunge pools and complimentary bottles of water. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower, dressing gowns, complimentary toiletries and hairdryers. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private Plunge Pool
  • In-room dining (limited hours)
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Dressing gowns
  • Toiletries (free)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 11:00 AM.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and Access to hot tub are on site.

Spa Services

The on-site spa has couples treatment room(s). Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including reflexology.

  • Deep tissue massage
  • Couples treatment rooms
  • Reflexology
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • No lift (single level property)
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Piedra de Agua Hotel Boutique Palenque offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: MXN 500 per pet, per stay, plus a deposit of MXN 500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit and window guards in all accommodation.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 150 for adults and from MXN 150 for children
  • Airport shuttle fee: MXN 80 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 500 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: MXN 200 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Piedra Agua Hotel Boutique Palenque
  • Piedra Agua Hotel Boutique
  • Piedra Agua Boutique Palenque
  • Piedra Agua Boutique

You should know

  • Pool access available from 7 AM to 10 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.