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"Excellent hotel in a great location within easy walking distance to the historical old town. Breakfast was great with lots of options and having a poo ... " More

By a verified traveller on Fri 15 Jul 2022

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Junior Suite, With View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room (Adjoining Room, 2AD+2CH)

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Connecting Rooms (4 Adults)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room, Terrace, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room (Adjoining Room, extra bed 3AD+2CH)

Bed Count 4 Twin Beds Maximum Occupancy 5 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at NH Palermo. During your stay, you're just a quick walk from Via Lincoln. Free WiFi in public areas, an outdoor pool and a restaurant are available.

  • Free WiFi and wired Internet
  • Enjoy Mediterranean cuisine and pool views while dining at I Paladini
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Steps from Via Lincoln and Villa Giulia
  • Cats and dogs welcome for a fee

NH Palermo ratings based on 15 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for NH Palermo

Everyone (3) Couples (6) Family (2)
5 out of 5
Excellent hotel in a great location within easy walking distance to the historical old town. Breakfast was great with lots of options and having a pool was great given the heat! Room was quite small but that's the only negative and there was so much to do in the city that we weren't there much anyway!

Posted by on 15 Jul 2022

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3 out of 5
The room and pool area was ok. The breakfast was terrible, a very poor choice and it was impossible to get a bed by the pool. The toilets in the lobby were disgusting and they were very rarely cleaned. There was a horrible smell from these toilets and there was rarely any toilet roll available in these.

Posted by on 28 Jun 2022

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5 out of 5

Wonderful stay

The hotel was beautiful,quiet and peaceful! The staff were very helpful and friendly! The breakfast was very good and the pool was well maintained and very relaxing! Had a wonderful stay and would highly recommend it.

Posted by on 4 Aug 2015

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3 out of 5

Not the best

Ok, where to begin! I stayed here for 3 nights and upon arrival our room was double booked so after some confusion the staff sorted it. The room we were in only had 1 power socket in the bathroom so we were attempting to charge our laptop and phones from the single socket! The bedding was never changed and we had to request new bedding however it still was not changed. The mini bar fridge could not be plugged into the socket which didn't work anyway. The phone didn't work properly either. Half the reception staff couldn't be bothered but the other half were really helpful, breakfast is on for a good few hours, taxis are readily available, there is a nice walk along the sea but there are boulders between u and the sea. Food is good there and there is a small outdoor pool too which was nice. Overall it is not the worst place to stay if all ur after is a room with a bed and some breakfast bug if u want more then look elsewhere!!

Posted by on 30 Oct 2012

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1 out of 5

Worse hotel i have ever been to.

My mum and i arrived at the hotel with our big suitcases and no one to help us with the steps. Once at the reception they treated us as if we were some kind of terrorist not hello welcome it was give us your passport. then a key was handled they didnt tell us on which floor we were or nothing else about the breakfast or the hotel amenties. Once in the room i was literraly disgusted hairs in the bath and the smell of urine from the shower curtain was horrible. the toilet seat was dirty. We had a balcony and there was a lot of debris from the cracked ceiling falling onto it. I went back to the reception to tell the manager and he looked at me and shook his shoulders as if well what do you want me to do. he then said ill get someone to clean it. we left the hotel only to come back late at night and the room was in the same condition except for the debris on the balacony were swept. the next morning we went for breakfadt which was really nice once we went back up the room had been srviced but the only thing that was done was the towel were changed and the bed was bearly made we were completely shocked. we just left and spent the whole day and night out. the next day we cheked out and the only thing thst was asked is did you take anyting from the mini bar ? as i already paid in the full for the hotel i just left. i wished i never stayed ther and could actually get my money back as the only god thing there was the breakfast. bad staff and very poor hygiene.

Posted by on 10 Jul 2012

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3 out of 5
Està muy bien situado en Palermo para visitar todo. En general bien, menos el baño…ni tres estrellas. Los aparcamientos los ocupa „alguien“ y nos hacen pagar cada vez…Abusivos.. El baño un desastre…Fallos por todos lados, mal renovado, el lavamanos lleno de agua y manchado.Suciedad en general del baño.Làstima! Desayuno muy caro y extra.

Posted by on 16 Oct 2024

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Comment from Hotel Management

6 Nov 2024 by Customer Care NH Palermo

Dear Fabio,I would like to personally thank you, for the trust given to our hotel, NH Palermo, by choosing us for your stay in Palermo.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Customer CareNH PALERMO

4 out of 5
Riche et délicieux petit déjeuner intérieur et sur grande terrasse ombragée. Piscine ouverte jusqu’à 21h avec bar.

Posted by on 25 Jul 2024

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4 out of 5
Das Zimmer hätte sauberer sein können Es war sehr laut von der Strasse Die Lage war aber perfekt um die Stadt zu erkunden

Posted by on 21 May 2024

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Comment from Hotel Management

23 May 2024 by Customer Care NH PALERMO

Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectationsWe hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Customer CareNH PALERMO

5 out of 5
Kiva hotelli. Merinäköala parvekkeelta oli hieno. Hotellia vastapäätä on kiva puisto, jossa on paljon kojuja joissa myydään grilliruokaa

Posted by on 28 Apr 2024

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Comment from Hotel Management

9 May 2024 by Customer Care NH PALERMO

Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.

3 out of 5
Die Zimmer sind super eingerichtet und auch das Bett ist toll. Die Sauberkeit lässt zu wünsche übrig. Staub auf dem Bettgestell und am Boden. Unter dem Bett wurde nicht gestaubt. Jemand mit Allergie hätte Mühe. Die Mitarbeiter an der Reception haben nicht nachgefragt wie der Aufenthalt war und waren immer etwas schnippisch. Das Frühstück war enttäuschend. Kein Müsli und kein dunkles Brot. Nur ein weiches Baguette welches dunkel war und immer sofort aufgebraucht.dafür viele Süssspeisen.

Posted by on 9 Apr 2022

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Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 1 October to 2 June:

  • Swimming pool

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 13 meeting rooms are available. Public spaces have free WiFi and wired Internet. An outdoor pool, a terrace, and multilingual staff are also featured at NH Palermo. This 4-star Palermo hotel is smoke free.

  • 1 building
  • 226 guestrooms or units
  • 5 levels
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Palermo Central Station (1.1 km / 0.7 mi)

Room Amenities

NH Palermo offers 226 air-conditioned accommodations with minibars and a safe. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead, and hairdryers. This Palermo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • Deep-soaking bath
  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Combined shower/bath
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

I Paladini – Overlooking the pool, this restaurant specialises in Mediterranean cuisine.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property’s “Family Room (Extra Extra Large)” room type consists of 1, 2, or 3 guestrooms that may be located on different floors, subject to availability. Adjacent rooms may be available on request.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 25 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet) Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The property's Junior Suites are accessible by stairs only.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, JCB International and Union Pay. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • UnionPay
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser use by guests actively encouraged
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • No cots (infant beds) available
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 4 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 13 to 32 for adults and EUR 16 to 20 for children
  • Nearby parking fee: EUR 20 per day (66 ft away)
  • Pet fee: EUR 25 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel NH Palermo
  • Palermo NH
  • Jolly Hotel Palermo
  • Nh Palermo Hotel Palermo
  • NH Palermo Sicily
  • Palermo Jolly Hotel
  • NH Palermo Hotel
  • NH Palermo Palermo
  • NH Palermo Hotel Palermo

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has received its official star rating from the local rating authority.

  • Country specific national/official rating the local rating authority
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.