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The Ben West Palm, Autograph Collection

4.0 star property

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Photo gallery for The Ben West Palm, Autograph Collection

Outdoor pool, pool umbrellas, pool loungers
Beach nearby
2 bars/lounges, poolside bar
Lobby
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Parking available
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping

Explore the area

Map
251 N NARCISSUS AVE, West Palm Beach, FL, 33401
  • Clematis Street
    ‪3 min walk‬
  • CityPlace
    ‪12 min walk‬
  • Palm Beach Atlantic University
    ‪14 min walk‬
  • West Palm Beach, FL (PBI-Palm Beach Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Mobility Accessible, Tub)

  • 32 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Hearing Accessible)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Hearing Accessible)

  • 32 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed

  • 32 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed

  • 59 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, City View

Room, 2 Queen Beds, Non Smoking, City View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds

  • 32 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-In Shower)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hilton West Palm Beach

  • Pool
  • Hot tub
  • Free airport shuttle
  • Free WiFi
4.5 out of 5, Wonderful, (1006)
The price is CHF 402
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Hilton West Palm Beach

About this property

The Ben West Palm, Autograph Collection

Hotel with 2 restaurants, a quick walk to Clematis Street
2 restaurants, an outdoor pool and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour fitness centre, a poolside bar and valet parking. Housekeeping is available on request.
The Ben West Palm, Autograph Collection offers 208 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This West Palm Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness centre and complimentary bicycles.
Our customers tell us that they can't get enough of the helpful staff at The Ben West Palm, Autograph Collection. During your stay, you're just a quick walk from Clematis Street. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • The 2 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from Clematis Street and 12 minutes on foot from CityPlace
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
The Ben West Palm, Autograph Collection offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

Event space at this hotel measures 7791 square feet (724 square metres) and includes conference space. A library, a terrace, and multilingual staff are also featured at the business-friendly The Ben West Palm, Autograph Collection. Parking is available for a fee.

This 4-star West Palm Beach hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 7:00 AM to 1:00 PM.
Proper Grit – This bistro serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Spruzzo – Overlooking the ocean and pool, this restaurant specialises in local and international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 57 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 20 to 40 for adults and USD 10 to 20 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Proper Grit
  • Spruzzo

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 3 meeting rooms
  • 7,791 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 145 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20.00 to 40.00 for adults and USD 10.00 to 20.00 for children
  • Valet parking fee: USD 57 per night (in/out privileges)
  • Pet fee: USD 145 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 12 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Ben West Palm, Autograph Collection Hotel
The Ben West Palm, Autograph Collection West Palm Beach
The Ben West Palm, Autograph Collection Hotel West Palm Beach

The Ben West Palm, Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 319 out of 416 reviews
Rating 8 - Good. 50 out of 416 reviews
Rating 6 - Okay. 21 out of 416 reviews
Rating 4 - Poor. 13 out of 416 reviews
Rating 2 - Terrible. 13 out of 416 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Caled

Stayed 2 nights in Oct 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent friendly staff. Made my experience that much better. First class all the way! Rooftop bar and lobby restaurant highly recommended!!
Stayed 1 night in Oct 2024

10/10 Excellent

Pablo

Stayed 1 night in Oct 2024

10/10 Excellent

Alfredo

Stayed 4 nights in Oct 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
$60 per night parking is absurd. Out of principle, I won’t be back.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Gilbert and Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great luxury value
The Ben is a luxury hotel that is worth the little extra. Probably the best value in Palm Beach and downtown WPB. Very fun and walkable area.
Stayed 1 night in Sep 2024

10/10 Excellent

James, Boca Raton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff are wonderful. The complimentary shuttle is very convenient to get around. The only downside was the parking fee of $60.99. Seems steep to me.
Stayed 2 nights in Sep 2024

8/10 Good

Katharine

Stayed 2 nights in Sep 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Benton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property and great staff. Restaurant a little slow in service and food and drink delivery time for its price point, but great food and views.
Stayed 1 night in Sep 2024

10/10 Excellent

Lorely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Daniela, Hialeah

Stayed 3 nights in Aug 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Sep 2024

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

Manuel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We cut our 5 night trip short due to our room being infested with bugs on our linens, night stand and on our baby's bottle. We complained to the front desk and they were not of much help. They strung us along for 4 hours that a new upgraded room would be available. After those 4 hours we went to the front desk for them to tell us that they were sold out and they wouldn’t be able to offer us anything else. They never refunded us the night we stayed & we had to pack up with our 1 year old and find a new hotel. After talking with some of the staff they had mentioned that this was an ongoing problem in this hotel and that they have been having a-lot of complaints about the bugs in the rooms. I would never stay here in the future.
Stayed 5 nights in Aug 2024

10/10 Excellent

Roberto

Liked: Cleanliness, amenities
Great service
Stayed 1 night in Aug 2024

10/10 Excellent

Bailie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t wait to come back. Ill be staying here everytime!
Stayed 9 nights in Aug 2024

10/10 Excellent

Ingmar

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Christa

Stayed 3 nights in Aug 2024

10/10 Excellent

Ronald, Pittsburgh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great decor and roof top pool/bar
Stayed 3 nights in Aug 2024

10/10 Excellent

Teri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The staff was friendly, everything was clean, we enjoyed our weekend and would love to stay again!
Stayed 1 night in Aug 2024

10/10 Excellent

Brian

Stayed 1 night in Aug 2024