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Grupotel Orient

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grupotel Orient

Aerial view
Bar (on property)
Bar (on property)
Balcony view
Terrace/patio

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Pool
  • Spa
  • Gym

Explore the area

Map
Carrer de la Duna, 3, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600
  • Playa de Palma
    9 min walk
  • Atenas Palace Restaurante
    3 min walk
  • Son Costa-Son Fortesa Station
    19 min drive
  • Palma de Mallorca (PMI)
    13 min drive

Room options

View all photos for Double Room Single Use, Partial Sea View

Minibar, in-room safe, desk, free cots/infant beds

Double Room Single Use, Partial Sea View

  • 18 sq m
  • Partial sea view
  • Sleeps 1
  • 2 Single Beds

View all photos for Double Room (2 Adults)

Minibar, in-room safe, desk, free cots/infant beds

Double Room (2 Adults)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Single Use, Pool View

Minibar, in-room safe, desk, free cots/infant beds

Double Room Single Use, Pool View

  • 18 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Double Room, Partial Sea View (2 Adults)

Minibar, in-room safe, desk, free cots/infant beds

Double Room, Partial Sea View (2 Adults)

  • 18 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Single Use

Minibar, in-room safe, desk, free cots/infant beds

Double Room Single Use

  • 18 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Double Room, Pool View (2 Adults)

Minibar, in-room safe, desk, free cots/infant beds

Double Room, Pool View (2 Adults)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Minibar, in-room safe, desk, free cots/infant beds

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

Similar properties

Outdoor pool

Occidental Playa de Palma

Pool
Hot tub
All-inclusive
Spa
4.1 out of 5, Very good, (589)
The price is CHF 143
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Occidental Playa de Palma

About this property

Grupotel Orient

Family-friendly hotel with full-service spa and fitness centre
A full-service spa, an indoor pool and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a restaurant, a fitness centre and a bar/lounge.
Grupotel Orient offers 272 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. 40-inch flat-screen televisions come with satellite channels. Bathrooms include a shower and hairdryers.

This Palma de Mallorca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. The spa is equipped with Turkish bath/hammam.
During your stay at Grupotel Orient, you're just a quick walk from Playa de Palma. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 4 outdoor tennis courts, a gym and a sauna
  • 9 minutes by car from El Arenal Beach and 15 minutes from Visit Mallorca Stadium
  • Local-area shuttle service available for a fee
Some rates at Grupotel Orient are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grupotel Orient offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 2045 square feet (190 square metres) and includes conference space. An outdoor pool, a children's pool, and a hot tub are also featured at the family-friendly Grupotel Orient. You'll have access to the health club at a partner property.

This 4-star Palma de Mallorca hotel is smoke free.

On-site venue – This buffet restaurant specialises in international cuisine and only serves dinner.

All-inclusive details

All-inclusive room rates at Grupotel Orient are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Bulgarian, Dutch, English, French, German, Italian, Romanian, Russian, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 4 outdoor tennis courts
  • Arcade/game room
  • Bicycle cleaning area
  • Bicycle equipment shop
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Mini golf
  • Mountain biking
  • Outdoor pool
  • Sauna
  • Spa tub
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Please note this property enforces a strict dress code in its dining outlets. In the evening, men should wear pants, long or short-sleeved collared shirts, and appropriate footwear.
Fee for in-room wireless Internet: EUR 5 per day (rates may vary). Fee for wireless Internet in public areas: EUR 5 per day (rates may vary).
Property Registration Number H-PM-2155

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grupotel Orient
Grupotel Orient Hotel
Grupotel Orient Hotel Playa de Palma
Grupotel Orient Playa de Palma
Grupotel Orient Playa De Palma, Majorca
Grupotel Orient Hotel
Grupotel Orient Palma de Mallorca
Grupotel Orient Hotel Palma de Mallorca

Grupotel Orient Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 98 out of 273 reviews" "
Rating 8 - Good. 131 out of 273 reviews" "
Rating 6 - Okay. 32 out of 273 reviews" "
Rating 4 - Poor. 8 out of 273 reviews" "
Rating 2 - Terrible. 4 out of 273 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and perfect location!
Stayed 3 nights in Aug 2024

10/10 Excellent

Bethan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

8/10 Good

Ramona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Grupotel Orient in Mallorca advertises itself as a four-star establishment, but in reality, it is more akin to a good three-star hotel. While it was clean, the facilities have clearly aged and no longer meet the standards one would expect from a four-star property. The hotel staff were quite authoritarian, creating the impression that they were looking for any opportunity to impose rules, which negatively affected the overall experience. Another downside was the air conditioning system, which could not be adjusted to the desired temperature but was instead set according to the hotel's preference. Additionally, the pool and sun loungers were insufficient for the size of the hotel, which has seven floors. Even at the pool's opening time at 10 a.m., there was already a queue for sun loungers. On the positive side, the hotel is well-located, just a 15-minute walk from the beach. The beach itself was a true oasis of relaxation, with a beautiful sea that made the effort worthwhile. In conclusion, the hotel does not live up to its four-star rating, and the overall experience was mixed, with both positive and negative aspects.
Stayed 8 nights in Aug 2024

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is ok, but a lot could be improved with the facilities and warmness of staff. Had to pay cash for a towel deposit which was unexpected and didn't have any.
Stayed 2 nights in May 2024

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only a one night stay but comfortable & with a pleasant view - always a plus when you want to relax in the evening.
Stayed 1 night in Oct 2023

6/10 Okay

Sylvia

Liked: Cleanliness, staff & service, amenities
The restaurant and staff and choice of food was beyond my expectations, i would definitely rate that a 4 star. The spar facilities also fab! Hotel rooms i would rate a 3* as certain things are in need of an upgrade. Their was alot of noise all throughout the nights, "lots of knocking on doors, there was no consideration towards the other guests at all"! When notified reception, it was delt with very well however it's a constant turnover so the same problem with a different room, had minimal sleep over 2 of the nights. It was mentioned from a female member of reception staff that, we try and put all the old together on the same floor, "so what about young families with small children "do you also have a seperate floor for them"! Nobody likes to be put in a box only for you to accommodate the customer's you find matter the most!
Stayed 3 nights in Sep 2023

10/10 Excellent

Jairo

Liked: Property conditions & facilities
Everything excellent!!
Stayed 3 nights in Sep 2023

10/10 Excellent

Wayne Anthony

Excellent
Stayed 4 nights in Sep 2023

8/10 Good

Ria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 3 nights in Aug 2023

8/10 Good

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beds are very stiff and a little expensive for an all inclusive but the included drinks were good. The food was pretty good! Staff at the front desk was very friendly and the dining area staff were amazing.
Stayed 2 nights in Sep 2022

10/10 Excellent

Andris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2021

4/10 Poor

Shereen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to the beach. Only 10 min walk. Property is nice. Clean and fairly modern. Big percentage of German visitors. Staff are accommodating. Views from the rooms are not the best.
Stayed 1 night in Sep 2019

10/10 Excellent

Maria

Stayed 6 nights in Sep 2019

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
A very good stay, room was very modern and clean, food was fantastic as was the service,
Stayed 4 nights in Aug 2019

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel was very clean as were the rooms. Majority of staff helpful and polite. One draw back is that there is quite a steep hill up to the entrance. On the whole I would return.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Unique part of the hotel was friendly, helpful and very kind of staff they had. I would like to recommend to everyone to stay ın Grupotel Orient, where we felt safe, welcomed, enjoyed every minute of our stay. The night shows and kive musics were also good surprise. Thank you for management who thought about every details to make their guests to feel comfortable like at home and thank you to all workers of the hotel, who did not work to just earn a wage but put their good heart and lights on work and services.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff all very friendly Spotlessly clean the whole property and pool areas Food, for an all inclusive hotel was excellent
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Pleasant solo stay during the first week of October, but the weather was a bit hit and miss and not warm enough for pleasant swimming in my opinion. The hotel is really good value for money with the inclusive buffet meals and unlimited use of the outdoor pool and the spa/wellness centre which includes a wet and dry sauna and indoor pool. If you're a light sleeper I'd advise requesting a room on the rear side of the building. The front side can be subject to noise from entertainment out the front. I requested to move and was given a quieter room without issue.
Stayed 6 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff! The hotel even prepared some dinner for us although we were late and the restaurant was already closed.
Stayed 2 nights in Oct 2018

8/10 Good

Jack

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good food, rooms but no parking & terrible manager
I was staying at the orient for one night on a stopover and overall the hotel was great, reception staff were great. Food was good and I really enjoyed the hotel overall. I only had one issue and that was with the manager. First of all I was stopping over for one night only and I would have a hire car so I chose this hotel as it clearly states that it has free parking. As I was unable to find the parking I pulled up outside the hotel (which is on a side street and not in a very busy area) in a spot designed for the shuttle bus, as I was only going to be there for 2 minutes while I ran in to reception to ask them whereabouts the parking was. It was approximately 00:00 and just as I got out of the car a person who told me he was the hotel manager immidately rushed over the me and told me that I must move immediately, I said sorry is it okay if I leave it there for two minutes to go and speak to the reception about parking. Immediately and aggressively he said "no you must move the car now and I am copalling the police" I was shocked to say the least and I said I'm sorry I don't think that's necessary it's only for a minute while I run in and ask about parking. Very abruptly he responded with "there is no parking, I'll call the police. Park somewhere else" I said I'm sorry but where am I supposed to park? The hotels.com website clearly states free parking" He said that these aren't the hotel website so it's none of his concern and mentioned the police again.
Stayed 1 night in Sep 2018

8/10 Good

Denzil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Quality and Good Facilities
Great Hotel. A bit of a walk up the hill to get there from the beach but really good facilities and quite chilled
Stayed 1 night in Sep 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a few days away.
Beautiful hotel, very clean and modern throughout, room was amazing and cleaned daily. Food was superb, all diets catered for and very tasty. Can't fault the hotel at all and i got it at a great price and was upgraded to a double room from a single. Would definitely return. 10 minutes from the airport by taxi, near to a bus stop to take you to Palma, and 5 minute walk from the beach. I think I was the only English person there as everybody else seemed to be German, but I travel to get away from home so this suited me just fine :-)
Stayed 3 nights in Aug 2018