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Tzam Poc Resort

3.0 star property

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Photo gallery for Tzam Poc Resort

Exterior
Lounge
Aerial view
Superior Suite, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets
Lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Laundry
  • Breakfast included
  • Parking included

Explore the area

Map
Via Rural Santa Catarina Km. 6.5, Santa Catarina Palopo, Santa Catarina Palopo, 07010
  • Multiple Use Area Lake Atitlan Basin
    ‪1 min walk‬
  • Lake Atitlán
    ‪1 min walk‬
  • Pintando Santa Catarina Palopó
    ‪13 min walk‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪134 min drive‬

Room options

View all photos for Romantic Suite, 1 King Bed, Non Smoking, Lake View

Romantic Suite, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Romantic Suite, 1 King Bed, Non Smoking, Lake View

  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

Basic Double Room, 1 Queen Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Suite, 1 King Bed, Lake View

Premium Suite, 1 King Bed, Lake View | Rollaway beds, bed sheets

Premium Suite, 1 King Bed, Lake View

  • 350 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Non Smoking, Lake View

Superior Suite, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Superior Suite, 1 King Bed, Non Smoking, Lake View

  • 400 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Non Smoking, Lake View

Luxury Room, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Luxury Room, 1 King Bed, Non Smoking, Lake View

  • 19 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

Basic Double Room, 1 Queen Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Tzam Poc Resort

Mediterranean hotel with free breakfast and free valet parking
An outdoor pool, a restaurant and a bar/lounge are available at this hotel. Free full breakfast, free WiFi in public areas and free valet parking are also provided. Additionally, a poolside bar, a snack bar/deli and a sauna are on-site.
Tzam Poc Resort offers 6 accommodations with a hairdryer and free toiletries. 46-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a daily basis.
An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Tzam Poc Resort, you're just a quick walk from Lake Atitlán. Free breakfast, free WiFi in public areas and free valet parking are available.
  • Free full breakfast served daily
  • Free Wi-Fi in some public areas
  • Free valet parking, self-parking and extended parking
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include laundry facilities, multilingual staff and a terrace
  • On-site recreation includes a sauna
  • Steps from Lake Atitlán and Multiple Use Area Lake Atitlan Basin
  • Airport, theme park and local-area shuttle service available for a fee
Tzam Poc Resort offers its guests an outdoor pool, Access to hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A library, a terrace, and multilingual staff are also featured at Tzam Poc Resort. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Mediterranean Santa Catarina Palopo hotel.

Guests are served a free full breakfast daily from 7 AM to 9:30 AM.
Tzam Poc Resort has a restaurant on site.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool
  • Sauna
  • Spa tub

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Hair salon
  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with cable channels

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Tzam Poc Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 60.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 55 per person
  • Airport shuttle fee per child: USD 45
  • Rollaway bed fee: USD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Tzam Poc Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7 AM - 5 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Tzam Poc Resort Panajachel
Tzam Poc Resort
Tzam Poc Panajachel
Tzam Poc
Tzam Poc Resort Hotel
Tzam Poc Resort Santa Catarina Palopo
Tzam Poc Resort Hotel Santa Catarina Palopo

Tzam Poc Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 20 out of 41 reviews
Rating 8 - Good. 13 out of 41 reviews
Rating 6 - Okay. 2 out of 41 reviews
Rating 4 - Poor. 4 out of 41 reviews
Rating 2 - Terrible. 2 out of 41 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Gia, Baltimore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of a kind! Beautiful property. Very helpful staff.
Stayed 3 nights in May 2024

10/10 Excellent

Fernando Javier

Stayed 1 night in May 2024

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privileged location to enjoy stunning views. Relaxed atmosphere and friendly service. Prepare to negotiate plenty of stair. If driving, going up to the parking area can be challenging.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Aug 2022

2/10 Terrible

Andres

Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor servicio, siempre estuvieron atentos a nosotros y tienen de las mejores vistas hacia el lago.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very inaccessible , and the entrance is very dangerous .my car almost didnt made up the ramp.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property was absolutely amazing. Love every little corner. The views, the pool, the staff was wonderful. The only thing that I would have to say I need was a better WiFi. My room had no WiFi and I had to step out to actually use WiFi. But other than that I was overwhelmed with the beauty of the place.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Good view to the lake, but one wrong thing it’s how get the resort big hill, yo got have a 4x4 truck to get the hotel, no WiFi en the hotel
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were amazing! When our taxi driver didn't show up on time to take us to the airport on the day we had to leave, the owner went out of his way to contact the father of one of his staff members to take us to the airport so we didn't miss our flight. Talk about going above and beyond! The breakfast every morning were amazing. everything that we ordered from the kitchen was delicious. we enjoyed the infinity pool and the hot tub, now only if we could have gotten some better weather to see the volcanoes more clearly. The rooms are not brand new but are nice and clean, the staff is top notch and make you feel like family. Would stay there again.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiance and I had a fantastic stay at Tzam Poc Resort and highly recommend it. The staff is outstanding and the amenities are superb — the infinity pool, the hot tub, the wood-burning sauna/steam room, the view from our private deck, a candle-lit dinner on our private deck overlooking the lake and volcanos, and beautiful breakfasts each morning on the glorious patio — we thoroughly enjoyed our stay. Our concierge, Darwin, is incredibly accommodating — running up the stairs to our balcony to serve us cold cervesa upon our arrival to booking a private tour of the lake — he made sure every part of our stay was to our liking. The only negative comment we could make is the water pressure in the shower and lukewarm temperature could definitely improve.
Stayed 3 nights in Feb 2019

10/10 Excellent

Kamilah, Calgary, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Possibly the best hotel I have ever been to in my whole life
Stayed 1 night in Aug 2018

10/10 Excellent

Lesther, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning views & great service
Tzampoc Resort has one of the best views of one of the most amazing places in the world! Its infinite pool gives you the chance to feel you are swimming into Atitlán lake from the heights and touch the three volcanoes surrounding the lake. With a resident Chef, food lives up to anyone`s expectations. Staff is helpful and polite. Accommodation spaces are clean and comfortable with a superb view and tasteful decoration. If you drive yourself there, just be aware that the entrance is just for the brave... better call the Manager and have one of the staff drive your car up the steep ramp!
Stayed 1 night in May 2018

4/10 Poor

Jose, Guatemala

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel is far away from the reality of the pictures
The pictures was posted in another time and situation of the hotel. Your driving skills just to get there have to be 9 of 10, Infrastructure was completly in abandond, the pool is no clean as you ser on the picture.
Stayed 1 night in Oct 2017

4/10 Poor

Kris

Disliked: Cleanliness, staff & service
Quiet and somewhat remote.
The hotel is out of the main town of Panajachel which makes it quiet. The restaurants are quite far away but the place had a kitchen. We bought food in the supermarket in Pana and cooked for ourselves. The kitchen in the suite was under stocked however and we had to request everything (plates, cutlery,pots etc). They did oblige however. The view was fabulous. The hotel was high on a hill overlooking the lake. The room we had was ok but did have ants in the kitchen (so we learned to store all food in the fridge). Hot water was present but the regulator was off so you were too hot or too cold. Towels and sheets were spotless but the shower could have been cleaned better. Overall the room was ok but I thought that it was overpriced for the condition of the hotel which needed new paint, had outdated lighting and plumbing.

8/10 Good

paul

Liked: Cleanliness, staff & service, room comfort
Great views and lovely pool are main features.
A bit disorganized and casual especially when local manager is off duty. Hotel facilities alone do not justify high price but views are superb.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not with the price
There are many other places on the lake that are better than this place for less money. Spend your time there. The facilities are outdated and in need of repair. The pictures aren't what it looks like.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jewel above Lake Atitlan
Stunning views. Like being suspended between sky and lake. Isolated and yet close to town. Wonderful!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view and delicious breakfast
This is our second visit to the Tzam Poc! The view is amazing and the staff is very hospitable! The owner Lucio is very helpful and personable! We will stay there again!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is spectacular!!!!
I love you the view from the hotel...morning breakfast was delicious...

10/10 Excellent

Yenifer

Stayed 1 night in May 2024

10/10 Excellent

Hoven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó mucho tiene una vista preciosa
Stayed 2 nights in Nov 2023

10/10 Excellent

ANA L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muchas gracias! Una muy feliz estancia
Extraordinario nivel de servicio y, sin duda, tiene de las mejores vistas del lago de Atitlán. La habitación fue extraordinaria, muy amplia y cómoda, la tuna con vista al lago fue una grata sorpresa!!! El acceso puede ser complicada por la subida y las curvas cerradas para llegar al hotel, pero igual se puede resolver y el personal del hotel está al pendiente en todo momento para subsanar este tema.
Stayed 2 nights in Nov 2023