2/10 Terrible
Brooke
Travelled with partner
27 Feb 2025
Te stay was fine up until I had 2 seperate booking due to a mistake on my end and the manager unprofessionally tried to tell me she’s not doing 1 nighters because she has a big group coming in but mind you we have been there since Sunday 2/23 and staying until 3/2 on a Sunday well I accidentally booked Sunday to Thursday instead of Sunday to Friday then Friday to Sunday and she was bascially trying to kick us out then profoundly asked me “was I trying to find a place to live” which I was here on vacation which I do about every few months and stay here and NEVER had a problem until now. I said no I was vacationing then she begins to ask where I’m coming from which again nothing to do with her. Paying for my resort fees she asks me what kind of card I’m using because it dosent have my name on it which it shouldn’t matter I have the money to pay you it was the same card I used when I checked in. Then they said they needed to check our room in the middle of our stay which is not how it’s done she comes in checks the room and wants to take our trash but never gave us towel rags toilet paper or another bag for the trash can. Then go to check out because of how rudely we were treated she begins to tell me she’s keeping my deposit because she found cigarette butts in my trashcan that I PICKED up off the balcony when we came there because I didn’t want my daughter putting it in her mouth
Brooke
Stayed 4 nights in Feb 2025