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Sugar Sands Beachfront Hotel, a By The Sea Resort

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sugar Sands Beachfront Hotel, a By The Sea Resort

Building design
Outdoor pool, pool loungers
Exterior
Deluxe Suite (Ocean/Gulf Vw Beach Walkup) | Iron/ironing board, free WiFi, bed sheets
Reception

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included

Explore the area

Map
20723 Front Beach Rd, Panama City Beach, FL, 32413
  • Panama City Beaches
    2 min walk
  • Panama City Beach Sailing
    5 min drive
  • Carillon Beach
    5 min drive
  • Panama City, FL (ECP-Northwest Florida Beaches Intl.)
    20 min drive

Room options

View all photos for Deluxe Suite (Ocean/Gulf Vw Beach Walkup)

Deluxe Suite (Ocean/Gulf Vw Beach Walkup) | Iron/ironing board, free WiFi, bed sheets

Deluxe Suite (Ocean/Gulf Vw Beach Walkup)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Ocean/Gulf Vw Beach Walkup)

Suite (Ocean/Gulf Vw Beach Walkup) | Iron/ironing board, free WiFi, bed sheets

Suite (Ocean/Gulf Vw Beach Walkup)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite (Ocean/Gulf View)

Deluxe Suite (Ocean/Gulf View) | Iron/ironing board, free WiFi, bed sheets

Deluxe Suite (Ocean/Gulf View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Ocean/Gulf View Emerald)

Suite (Ocean/Gulf View Emerald) | Iron/ironing board, free WiFi, bed sheets

Suite (Ocean/Gulf View Emerald)

  • Water view
  • Sleeps 8
  • 2 Queen Beds

View all photos for Suite (Ocean/Gulf View)

Suite (Ocean/Gulf View) | Iron/ironing board, free WiFi, bed sheets

Suite (Ocean/Gulf View)

  • Water view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sugar Sands Beachfront Hotel, a By The Sea Resort

Family fun at the shore
At Sugar Sands Beachfront Hotel, a By The Sea Resort, relax by an outdoor pool or hit the beach where you can enjoy snorkelling. Change of towels is available on request
Sugar Sands Beachfront Hotel, a By The Sea Resort offers 84 air-conditioned accommodations, which are accessible via exterior corridors and feature an iron/ironing board. Rooms open to balconies. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Televisions come with cable channels. Hairdryers, change of towels and change of bedsheets can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Sugar Sands Beachfront Hotel, a By The Sea Resort. During your stay, you're just a quick walk from Panama City Beaches. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, laundry facilities and a terrace
  • On-site recreation includes a playground
  • Guests have great things to say about the helpful staff and the location
  • Steps from Panama City Beaches and 8 minutes by car from Pier Park
As a guest of Sugar Sands Beachfront Hotel, a By The Sea Resort, you'll find an outdoor pool, a terrace, and barbecue grills. WiFi is free in public spaces. The family-friendly Sugar Sands Beachfront Hotel, a By The Sea Resort also features a vending machine, a picnic area, and coffee/tea in common area. Free self parking is available.

This Panama City Beach hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request

Outdoors

  • Barbecue grill
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift

More

  • 2 buildings
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 15.82 per accommodation, per night
The resort fee includes:
  • Beach access
  • Housekeeping
  • In-room coffee
  • Laundry facilities
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sugar Sands
Sugar Sands Inn
Sugar Sands Inn Panama City Beach
Sugar Sands Panama City Beach
Sugar Sands Sea Panama City Beach
Sugar Sands Sea
Sugar Sands By The Sea
Sugar Sands Beachfront Hotel a By The Sea Resort
Sugar Sands Beachfront Hotel, a By The Sea Resort Hotel

Sugar Sands Beachfront Hotel, a By The Sea Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 405 out of 1003 reviews" "
Rating 8 - Good. 335 out of 1003 reviews" "
Rating 6 - Okay. 130 out of 1003 reviews" "
Rating 4 - Poor. 59 out of 1003 reviews" "
Rating 2 - Terrible. 74 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Carlos

Liked: Staff & service
Disliked: Cleanliness
Nice
Stayed 6 nights in Aug 2024

10/10 Excellent

Chandice

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view of the ocean, the room was exactly as pictured, extremely clean,
Stayed 3 nights in Aug 2024

2/10 Terrible

Camila

Disliked: Cleanliness, property conditions & facilities
My room, 105 (direct beach access on 1st floor) was extremely dirty, to the point that it should be considered a health hazard. The fan in the room was absolutely CAKED in dust, and the ceiling above the bed was speckled with mold EVERYWHERE! I can't make this up. Conveniently, I have severe dust and mold allergies. I didn't notice just how bad the condition of the room was until night time when I went to bed (I quickly checked in earlier that evening and wasn't really back in the room till it was time to sleep). As I was trying to go to sleep, my lungs started to burn and my nostrils soon closed up all the way. My eyes also burned. Mind you, my allergies aren't this bad with normal/acceptable levels of dust - but this was excessive. No level of mold is ever acceptable. Unable to sleep, I called the front desk to ask if they could put me in another room or help in any way. They just said "sorry we don't have any available rooms tonight" and that was it. No offer to come do some extra cleaning, no offer for reimbursement, nothing. The mattress itself was also extremely uncomfortable and the sheets didn't smell clean. I didn't even break the bed to sleep under the covers - I ended up sleeping over it and covering up with a blanket. Absolute misery. Direct beach access isn't even worth it. I rather sleep in my car next time and park right outside the beach over staying at this dump (or any other similar dump nearby) again.
Stayed 1 night in Aug 2024

10/10 Excellent

Chanh

Travelled with partner
Liked: Staff & service, property conditions & facilities
I love it
Stayed 1 night in Aug 2024

6/10 Okay

Russell

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

2/10 Terrible

Nicole

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
This property had roaches in the room, which we noticed right away. They wouldn’t refund my money without the manager, who still has not contacted me. I have left numerous messages. Front desk was snarky and unhelpful. The place reeked of weed. Not a location for a single mom traveling with daughters.
Stayed 1 night in Aug 2024

8/10 Good

Chastidy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Saved our vacation!
We ended up here when we re-routed to avoid a hurricane. Best decision ever- the beach was clean, water was clear, tons of shells. Location was great, away from the high-rise/crowded part of PCB. The room itself was really nice- clean and comfortable. The balconies are in bad need of repair/remodeling, but usable and with amazing views.. The pool was great. Only real issue was the lack of any staff checking in at the pool at night- it became party central- which sounds fun, but mixing drunks and kids isn't a great idea- people were lining up their glass bottles all around the pool, the stench of pot was overwhelming- and we left when one drunk guy started vomiting onto the pool deck while swimming. Checked the next morning- staff didn't even hose it down, the birds were eating it.
Stayed 3 nights in Aug 2024

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great location and good customer service
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discussed Guest
We did not get the room we booked on hotels.com that I booked for a reason. I asked for a refund and with 3rd party booking we could not get one. The manager said she would try to move us the next day but it was near the end of my stay so we didn't move. The room was small and the window was dirty. One room had to be hot in order for the other to be cool. Wifi did not work and tv only picked up a couple of stations. The building was poorly maintained. The pool had a light that had come out and it had a cone over it but the light was on and cord looped through the water which seemed hazardous. There was 1 luggage cart. No pool towels they were being washed when we asked for them. The property manager was very nice.
Stayed 4 nights in Jul 2024

2/10 Terrible

Terry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terry Boyd
We did not get the room we booked on hotels.com that I booked for a reason. I asked for a refund and with 3rd party booking we could not get one. The manager said she would try to move us the next day but it was near the end of my stay so we didn't move. The room was small and the window was dirty. One room had to be hot in order for the other to be cool. Wifi did not work and tv only picked up a couple of stations. The building was poorly maintained. The pool had a light that had come out and it had a cone over it but the light was on and cord looped through the water which seemed hazardous. There was 1 luggage cart. No pool towels they were being washed when we asked for them. The property manager was very nice.
Stayed 4 nights in Jul 2024

2/10 Terrible

Roman

Stayed 3 nights in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little well kept secret on the west end of PCB
Stayed 5 nights in Aug 2024

2/10 Terrible

Richard

Stayed 3 nights in Aug 2024

8/10 Good

Paul

Stayed 3 nights in Aug 2024

10/10 Excellent

Sandra

Stayed 2 nights in Jul 2024

8/10 Good

Louann

Travelled with family
Disliked: Amenities
It was an ok trying to get replenished with amenities such as towels etc was an issue but overall I would stay there agsin
Stayed 3 nights in Jul 2024

8/10 Good

Dayna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros - Amazing beach access and view. Rooms are nice and clean. Have your own private balcony. Beds are separate from each other (not side by side). Large fridge and kitchen utensils are supplied. Cons - Beds are not very comfortable. Parking is a mess, better off parking across the road. Elevator we used was sketchy. Not close to any restaurants or bars.
Stayed 3 nights in Jul 2024

4/10 Poor

Maria

Disliked: Staff & service, property conditions & facilities
Great location – service – hotel needs major TLC!
Our check-in was horrendous! we did arrive early – at 2:30 - and the check-in time was 4 PM but they said the room should be ready soon. We understood that and went to the beach and came back at 4 o’clock and ended up having to wait another 45 minutes until we finally got the keys to our room! The room itself was clean and the bed was comfortable, However the hotel could use some serious TLC! The water dripping from the air conditioners in the rooms above us caused serious erosion of the plaster and concrete in the roof above our patio and there were actually chunks that had fallen out! The location was wonderful as we were directly on the beach but Unless they make some serious improvements, we will never stay there again!
Stayed 2 nights in Jul 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Yadira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Jul 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Liked nothing, elevator was broken. Place was dirty, they didn’t have enough workers. Horrible experience.
Stayed 5 nights in Jul 2024

8/10 Good

Brandi

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2024

2/10 Terrible

Dan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel rooms as well as outside are very worn and tired. Cockroaches in room. They were unable to let us check-in until almost 9pm on our arrival day due to rooms not being clean. After we left I checked my credit card and found that they charged me $24/day for "Resort Fee" which I did not know about beforehand. I called and asked and they said that this fee is charged to people who reserved through Expedia. Totally bogus! Would not recommend and will never stay here again
Stayed 4 nights in Jul 2024

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The plus is this property is a beachfront property. We only stayed one night as we were on a road trip and for this reason only. My husband did see a roach, as there are cracks in the wall areas that need caulking. Again. The beachfront is perfect, but I will select another hotel next time.
Stayed 1 night in Jul 2024

8/10 Good

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Stayed 1 night in Jul 2024